Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies
The objective of this review is to analyze the current status on achievement of targeted benefits from distribution privatization and identify the gaps between expectations and realizations, with a key task of proposing concrete procedures and meth...
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| Format: | Report |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2017
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| Online Access: | http://documents.worldbank.org/curated/en/525431484294918469/Turkey-Towards-improving-the-service-quality-of-electricity-distribution-companies http://hdl.handle.net/10986/25967 |
| Summary: | The objective of this review is to
analyze the current status on achievement of targeted
benefits from distribution privatization and identify the
gaps between expectations and realizations, with a key task
of proposing concrete procedures and methodologies to ensure
that EMRA and other government agencies involved in
monitoring and enforcing quality in electricity distribution
and retail have timely access to reliable information on
service actually provided by the DISCOMs to their customers.
To reach these objectives, this report follows the following
approach: section one presents an overview of the
distribution sector and distribution privatization process;
section two analyzes the existing regulatory framework
related to DISCOM performance and provides expected
performance targets in respective investment periods;
section three analyzes the current status of DISCOMs’
performance targets; section four identifies key issues and
barriers in measuring and monitoring service quality in
DISCOMs; and lastly, based on the global experience, section
five recommends an approach for improving measuring and
monitoring of service quality by the regulator. |
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