Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition

The Independent Evaluation Group (IEG) has established three Strategic Engagement Areas (SEAs) around which it has organized its work program. One of those SEAs is Sustained Service Delivery for the Poor. This paper is one of two (the second one ad...

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Main Authors:	Caceres, Susan A., Yin, Robert, Tyrrell, Anthony, Gaubatz, Judith Hahn, Williams, Sian
Format:	Working Paper
Language:	English en_US
Published:	World Bank, Washington, DC 2017
Subjects:	STRATEGIC ENGAGEMENT AREA SEA DELIVERY FOR THE POOR SERVICE DELIVERY BEHAVIOR CHANGE URBAN TRANSPORT WATER SANITATION NUTRITION
Online Access:	http://documents.worldbank.org/curated/en/979951481736657377/Introducing-a-framework-for-evaluating-service-delivery-in-sector-evaluations-urban-transport-water-and-sanitation-and-nutrition http://hdl.handle.net/10986/25873

id	okr-10986-25873
recordtype	oai_dc
spelling	okr-10986-258732021-05-25T09:01:30Z Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition Caceres, Susan A. Yin, Robert Tyrrell, Anthony Gaubatz, Judith Hahn Williams, Sian STRATEGIC ENGAGEMENT AREA SEA DELIVERY FOR THE POOR SERVICE DELIVERY BEHAVIOR CHANGE URBAN TRANSPORT WATER SANITATION NUTRITION The Independent Evaluation Group (IEG) has established three Strategic Engagement Areas (SEAs) around which it has organized its work program. One of those SEAs is Sustained Service Delivery for the Poor. This paper is one of two (the second one addresses behavior change) that will develop frameworks and tools to be employed to supplement IEG evaluations in urban transport, water and sanitation, and nutrition. This paper serves three purposes. First, it defines service delivery and its key concepts and features as well as provides examples of how the World Bank Group has supported service delivery. Second, the paper serves a practical purpose within IEG in developing a framework and analytical protocol to evaluate service delivery as part of three ongoing sector evaluations in urban transport, water and sanitation, and nutrition. Finally, the paper discusses how to integrate service delivery when designing and implementing other sector evaluations. 2017-01-17T22:45:42Z 2017-01-17T22:45:42Z 2016 Working Paper http://documents.worldbank.org/curated/en/979951481736657377/Introducing-a-framework-for-evaluating-service-delivery-in-sector-evaluations-urban-transport-water-and-sanitation-and-nutrition http://hdl.handle.net/10986/25873 English en_US IEG Working Paper 2016;No. 3 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Working Paper
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	STRATEGIC ENGAGEMENT AREA SEA DELIVERY FOR THE POOR SERVICE DELIVERY BEHAVIOR CHANGE URBAN TRANSPORT WATER SANITATION NUTRITION
spellingShingle	STRATEGIC ENGAGEMENT AREA SEA DELIVERY FOR THE POOR SERVICE DELIVERY BEHAVIOR CHANGE URBAN TRANSPORT WATER SANITATION NUTRITION Caceres, Susan A. Yin, Robert Tyrrell, Anthony Gaubatz, Judith Hahn Williams, Sian Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition
relation	IEG Working Paper 2016;No. 3
description	The Independent Evaluation Group (IEG) has established three Strategic Engagement Areas (SEAs) around which it has organized its work program. One of those SEAs is Sustained Service Delivery for the Poor. This paper is one of two (the second one addresses behavior change) that will develop frameworks and tools to be employed to supplement IEG evaluations in urban transport, water and sanitation, and nutrition. This paper serves three purposes. First, it defines service delivery and its key concepts and features as well as provides examples of how the World Bank Group has supported service delivery. Second, the paper serves a practical purpose within IEG in developing a framework and analytical protocol to evaluate service delivery as part of three ongoing sector evaluations in urban transport, water and sanitation, and nutrition. Finally, the paper discusses how to integrate service delivery when designing and implementing other sector evaluations.
format	Working Paper
author	Caceres, Susan A. Yin, Robert Tyrrell, Anthony Gaubatz, Judith Hahn Williams, Sian
author_facet	Caceres, Susan A. Yin, Robert Tyrrell, Anthony Gaubatz, Judith Hahn Williams, Sian
author_sort	Caceres, Susan A.
title	Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition
title_short	Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition
title_full	Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition
title_fullStr	Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition
title_full_unstemmed	Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition
title_sort	introducing a framework for evaluating service delivery in sector evaluations : urban transport, water and sanitation, and nutrition
publisher	World Bank, Washington, DC
publishDate	2017
url	http://documents.worldbank.org/curated/en/979951481736657377/Introducing-a-framework-for-evaluating-service-delivery-in-sector-evaluations-urban-transport-water-and-sanitation-and-nutrition http://hdl.handle.net/10986/25873
_version_	1764460515666427904

Introducing a Framework for Evaluating Service Delivery in Sector Evaluations : Urban Transport, Water and Sanitation, and Nutrition

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