Customer Centricity and Financial Inclusion : lessons from other industries
Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. Negative customer experiences that erode customer trust are at the root...
| Main Authors: | , |
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| Format: | Brief |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2016
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/241091480499193721/Customer-centricity-and-financial-inclusion-lessons-from-other-industries http://hdl.handle.net/10986/25706 |