The Global Opportunity in IT-Based Services : Assessing and Enhancing Country Competitiveness

This book aims to help policy makers take advantage of the opportunities presented by increased cross-border trade in information technology (IT) services and IT-enabled services (ITES). It begins by defining the two industries and estimating the p...

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Bibliographic Details
Main Authors:	Sudan, Randeep, Ayers, Seth, Dongier, Philippe, Muente-Kunigami, Arturo, Qiang, Christine Zhen-Wei
Format:	Publication
Language:	English
Published:	World Bank 2012
Subjects:	ADMINISTRATION ADVISORY COMMITTEES ANIMATION APPLICATION DEVELOPMENT ATTRIBUTES BACK-OFFICE BACKUP BALANCE OF PAYMENTS BANDWIDTH BASIC BROADBAND BUREAUCRATIC RESISTANCE BUSINESS BUSINESS CONTINUITY BUSINESS DEVELOPMENT BUSINESS ENVIRONMENT BUSINESS INFORMATION BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESSES CALL CENTER CALL CENTERS CAPITAL EXPENDITURES CAPITAL GAINS CAPITAL MARKETS CARBON COMMODITY COMMUNICATION COMMUNICATION FACILITIES COMMUNICATION NETWORKS COMMUNICATION TECHNOLOGIES COMMUNICATION TECHNOLOGY COMPETITIVE ADVANTAGE COMPETITIVENESS COMPONENTS COMPUTER COMPUTER CRIMES COMPUTER MISUSE COMPUTER SCIENCE COMPUTER SYSTEMS COMPUTER TECHNOLOGY COMPUTING CONNECTIVITY CONSULTANT CONSULTANTS CONSUMER GOODS CONTENT COPYING COPYRIGHT CORPORATE TAXES CREDIT CUSTOMER CUSTOMER INTERACTION CUSTOMS DATA DATA CENTER DATA COLLECTION DATA COMMUNICATION DATA PRIVACY DATA PROCESSING DATA SECURITY DECISION MAKERS DEMOGRAPHICS DEVELOPED COUNTRIES DIALOG BOX DIALOG BOXES DIGITAL DISASTER RECOVERY DOMAIN DOWNSTREAM PRODUCT E-MAIL E-READINESS ECONOMIC DEVELOPMENT ECONOMIC GROWTH ECONOMIC IMPACT EGOVERNMENT ELECTRICITY ELECTRONIC NETWORKS ELECTRONICS ENGINEERING ENGINEERING SERVICES ENGINEERS ENTERTAINMENT ENVIRONMENT EQUIPMENT EQUITY EXCHANGE RATE EXPENDITURES EXPERTS FAX FINANCIAL INSTITUTIONS FINANCIAL SERVICES FOREIGN DIRECT INVESTMENT FOREIGN INVESTMENT FUND MANAGEMENT FUNDING GATEWAYS GLOBAL COMMUNICATION GLOBAL MARKET GLOBAL STANDARDS GLOBALIZATION GOVERNMENT POLICIES GROUPS GROWTH OF TRADE HARDWARE HELP DESKS HIGH UNEMPLOYMENT HIGH-SPEED HUMAN RESOURCE HUMAN RESOURCES ICT IMAGE INCENTIVES INDEXES INDUSTRIAL DEVELOPMENT INDUSTRY ASSOCIATION INFORMATICS INFORMATION INFORMATION INFRASTRUCTURE INFORMATION SERVICES INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY INDUSTRIES INFRASTRUCTURE DEVELOPMENT INNOVATION INNOVATIONS INSTITUTION INSTITUTIONAL FRAMEWORK INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY LAW INTELLECTUAL PROPERTY PROTECTION INTERFACES INTERNATIONAL BUSINESS INTERNATIONAL TRADE INTERNET INVESTMENT IT INFRASTRUCTURE IT SERVICES KNOW-HOW KNOWLEDGE LABOR COSTS LABOR FORCE LAND LAW LEARNING LEGAL FRAMEWORK LICENSES LINKS LOCALIZATION LOGISTICS MAINFRAME MANUFACTURING MARKET DISTORTIONS MARKET OPPORTUNITIES MARKET SEGMENTS MARKETING MATERIAL MULTIMEDIA NETWORK NETWORKS NEW TECHNOLOGIES NEW TECHNOLOGY ONE-STOP SHOP OPERATING SYSTEM OPERATIONAL EFFICIENCIES OPTIONS OUTSOURCING PARTICIPATION PARTNERSHIPS PERFORMANCE PERSONAL COMPUTERS PHYSICAL INFRASTRUCTURE PLANNING POLICY POLICY MAKERS POSITIVE EXTERNALITIES POTENTIAL INVESTORS PRICES PRIVATE SECTOR PRIVATE SECTOR INVESTMENTS PRIVATE SECTORS PROCUREMENT PRODUCERS PRODUCT DEVELOPMENT PRODUCTIVITY PROFIT PROGRAMS PROJECTS PROPERTY PROPERTY RIGHTS PUBLIC ADMINISTRATIONS QUERIES R&D R&D SERVICES REGULATORY REFORM RELIABILITY RELIABILITY OF SERVICES RESEARCH RESOURCE MANAGEMENT RESOURCES RESULT RESULTS RETENTION REVENUES RURAL TELECOMMUNICATIONS SAN SEARCH ENGINES SECURITY SECURITY SERVICES SIMULATION SKILLS SOFTWARE SOFTWARE COMPANIES SOFTWARE DEVELOPMENT SOFTWARE ENGINEERING SOFTWARE PRODUCT SOFTWARE SERVICES SUBSIDIES SUPPLY CHAIN SUSTAINABLE DEVELOPMENT SYSTEM SYSTEMS TARGET TAX INCENTIVES TAX RATES TAX REVENUE TECHNOLOGIES TECHNOLOGY TECHNOLOGY PARKS TELECOM TELECOMMUNICATION TELECOMMUNICATIONS TELECOMMUNICATIONS COMPANIES TELECOMMUNICATIONS INFRASTRUCTURE TELECOMMUNICATIONS PROJECTS TELECOMMUNICATIONS REGULATION TELEPHONE TRADE TRAINING TRAINING CENTERS TRAINING COURSES TRAINING PROGRAMS TRANSACTION TURNOVER RATES VLSI WAGES
Online Access:	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000333037_20100427001510 http://hdl.handle.net/10986/2439

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Summary:	This book aims to help policy makers take advantage of the opportunities presented by increased cross-border trade in information technology (IT) services and IT-enabled services (ITES). It begins by defining the two industries and estimating the potential global market opportunities for trade in each. Then it discusses economic and other benefits for countries that succeed in these areas, along with factors crucial to the competitiveness of a country or location, including skills, cost advantages, infrastructure, and a hospitable business environment, and examines the potential competitiveness of small countries and of least developed countries specifically. The volume also discusses policy options for enabling growth in the IT services and ITES industries. Appendix A introduces the Location Readiness Index (LRI), a modeling tool to help countries assess their IT and ITES industries. Finally, appendix B presents an analysis of the IT and ITES industries in Indonesia and Kenya as an illustrative application of the LRI.

The Global Opportunity in IT-Based Services : Assessing and Enhancing Country Competitiveness

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