Delivering Services in Multicultural Societies

The last two decades have witnessed a growing recognition of the importance of taking cultural and ethnic diversity into consideration when designing and implementing development programs. As societies around the world have become more culturally d...

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Bibliographic Details
Main Author:	Marc, Alexandre
Format:	Publication
Language:	English
Published:	World Bank 2012
Subjects:	ACCOMMODATION ACCOMMODATIONS ANCESTRAL ANTHROPOLOGISTS ARMOR ART ARTISANS ARTS AUTONOMY BASIC BELIEFS BILINGUAL EDUCATION BIODIVERSITY BRIDGE CITIZENS CITIZENSHIP CLIMATE CHANGE COMMUNITIES OF ORIGIN CULTURAL ATTRIBUTES CULTURAL BACKGROUND CULTURAL CENTERS CULTURAL CONTEXT CULTURAL DEVELOPMENT CULTURAL DIVERSITY CULTURAL ENVIRONMENT CULTURAL EXPRESSION CULTURAL FACTORS CULTURAL GROUPS CULTURAL HERITAGES CULTURAL IDENTITIES CULTURAL IDENTITY CULTURAL INSTITUTIONS CULTURAL POLICIES CULTURAL PRACTICES CULTURAL PRODUCTS CULTURAL RIGHTS CULTURAL SERVICES CULTURAL SPECIFICITY CULTURAL TRADITION CULTURAL TRADITIONS CULTURES CUSTOMARY LAW CUSTOMS DANCE DEMOCRACY DEVELOPING COUNTRIES DEVELOPMENT POLICIES DISADVANTAGED GROUPS DISCRIMINATION DISSEMINATION DIVORCE DROPOUT EARLY CHILDHOOD ECONOMIC OPPORTUNITIES ECONOMIC POLICIES EDUCATION REFORM EDUCATION SYSTEMS ENABLING ENVIRONMENT EQUALITY EQUALITY OF OPPORTUNITY ETHNIC GROUP ETHNIC GROUPS ETHNIC MINORITIES EXCLUSION FESTIVALS FILM FILMS FIRST MARRIAGE FREEDOM OF CHOICE FUTURE GENERATIONS GENDER ISSUES GEOGRAPHY GOVERNMENT POLICIES HEALTH CARE HERITAGE HOLIDAYS HOST COUNTRY HUMAN BEINGS HUMAN DEVELOPMENT HUMAN RIGHTS ILLITERACY IMMIGRANT IMMIGRANTS IMPACT OF MIGRATION INDIGENOUS COMMUNITIES INDIGENOUS GROUPS INDIGENOUS LANGUAGES INDIGENOUS PEOPLE INDIGENOUS PEOPLES INDIGENOUS POPULATIONS INDIVIDUAL RIGHTS INEQUITIES INFERENCE INSTITUTIONAL MECHANISMS INTERNAL MIGRATIONS INTERNATIONAL CONVENTION INTERNATIONAL COVENANT INTERNATIONAL HUMAN RIGHTS INTERNATIONAL TREATIES JOBS LABOR MARKET LABOR MARKETS LAND OWNERSHIP LANGUAGES LARGE POPULATION LEARNING LEGAL PROTECTION LEGAL STATUS LEGISLATION LEGISLATIVE CHANGES LIFESTYLES LINGUISTIC MINORITIES LITERATURE LIVING STANDARDS LOCAL AUTHORITIES LOCAL COMMUNITIES LOCAL CULTURE LOCAL CULTURES LOCAL DEVELOPMENT LOCAL GOVERNMENTS LOCAL LANGUAGES MAJORITY OF CHILDREN MIGRANT POPULATIONS MIGRANT WORKERS MIGRATION MINING MINISTRY OF EDUCATION MINORITY MINORITY LANGUAGES MOTHER MULTICULTURALISM MUSIC NATIONAL BORDERS NATIONAL CULTURE NATIONAL GOVERNMENTS NATIONAL IDENTITIES NATIONAL INTEREST NATIONAL LEVEL NATIONAL RESOURCES NATIONALISM NATURAL RESOURCES NUMBER OF INTERNATIONAL MIGRANTS OFFICIAL LANGUAGE OPEN SOCIETY PERCEPTION PHILOSOPHY POLICY CONCERN POLICY DEVELOPMENT POLICY MAKERS POLITICAL PARTICIPATION POLITICAL PROCESS POLITICAL RIGHTS POLYGAMY POPULATION GROWTH POPULATION MOVEMENT PRIMARY EDUCATION PROGRESS PUBLIC LIFE PUBLIC POLICY PUBLIC SERVICES PUBLIC SPHERE QUALITY EDUCATION RACIAL DISCRIMINATION RADIO READING REFUGEES RELIGIOUS BELIEFS RELIGIOUS GROUPS RELIGIOUS INSTITUTIONS RELIGIOUS LEADERS RESPECT RIGHTS AGENDA RIGHTS OF PERSONS RITUALS RURAL AREAS SANITATION SCHOOL CURRICULUM SCHOOLS SECONDARY LEVELS OF EDUCATION SECONDARY SCHOOL SECONDARY SCHOOL ENROLLMENTS SECONDARY SCHOOLS SENSITIVE POLICIES SERVICE DELIVERY SOCIAL AFFAIRS SOCIAL CAPITAL SOCIAL CHANGE SOCIAL COHESION SOCIAL CONDITIONS SOCIAL DEVELOPMENT SOCIAL DIMENSIONS SOCIAL INCLUSION SOCIAL INTEGRATION SOCIAL INTERACTIONS SOCIAL INVESTMENT SOCIAL INVESTMENTS SOCIAL JUSTICE SOCIAL LIFE SOCIAL POLICIES SOCIAL POLICY SOCIAL PRACTICES SOCIAL SERVICE SOCIAL STRUCTURE SOCIALIZATION SOCIETAL GOALS SOCIETIES SOCIOECONOMIC STATUS STATISTICAL DATA STEREOTYPING STONE SUBCULTURE SUBCULTURES TELEVISION TOLERANCE TRADITION TRADITIONS TRANSPORTATION TREATY UNIVERSAL HUMAN RIGHTS URBAN AREAS URBAN CENTERS URBAN MIGRATION VICIOUS CYCLE VICTIMS VIOLENCE VULNERABILITY WAR WARS WOMAN WORLD HEALTH ORGANIZATION WORLD POPULATION WORLD POPULATION GROWTH YOUNG PEOPLE
Online Access:	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000333037_20100115002419 http://hdl.handle.net/10986/2403

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Summary:	The last two decades have witnessed a growing recognition of the importance of taking cultural and ethnic diversity into consideration when designing and implementing development programs. As societies around the world have become more culturally diverse, and the role culture plays in the formation of identity has become better understood, governments are beginning to pay greater attention to the management of cultural diversity and are becoming more sensitive to issues of cultural exclusion. This book explores how taking cultural diversity into account can affect the delivery of services both positively and negatively, and how local governments can respond to the challenge of programming for and around diversity. The following chapter presents the current debate on the role of governments, at all levels, in managing cultural diversity. Chapter three takes a more in-depth look at specific areas in which the demand for recognition of cultural practices in the delivery of services is strongest. Chapter four examines policies pertaining to basic service delivery that can address and support cultural diversity. Finally, chapter five summarizes the lessons learned from the design of culturally sensitive policies for delivering services to a diverse population.

Delivering Services in Multicultural Societies

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