When Does ICT-Enabled Citizen Voice Lead to Government Responsiveness?
This paper reviews evidence on the use of 23 information and communication technology (ICT) platforms to project citizen voice to improve public service delivery. This meta-analysis focuses on empirical studies of initiatives in the global South, highlighting both citizen uptake (‘yelp’) and the d...
| Main Authors: | , |
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| Format: | Working Paper |
| Language: | en_US |
| Published: |
World Bank, Washington, DC
2016
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10986/23650 |