Enabling Customer Empowerment : Choice, Use, and Voice

Enabling Customer Empowerment : Choice, Use, and Voice

The use of digital channels is changing the way financial services can be delivered to poor people. Growing mobile phone usage and the development of agent networks enable customer access too timely, low-cost digital financial services (DFS) (World...

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Bibliographic Details
Main Authors: Koning, Antonique, Cohen, Monique
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2015
Subjects:
SKILLS
TRANSACTIONS
USERS
PHONE
DIGITAL BUSINESS
TECHNOLOGY
EMERGING MARKETS
TRANSACTION
FINANCIAL SERVICES
CUSTOMER
TRANSPARENCY
RESULTS
INTEREST
INCOME
MOBILE PHONE
BANK
ALGORITHMS
GOVERNMENT
CAPABILITY
DIGITIZATION
SYSTEMS
STRATEGIES
NETWORKS
RETAIL BANKS
INFORMATION
SERVICES
BANK ACCOUNT
FAX
FINANCIAL INNOVATIONS
FINANCIAL SERVICE PROVIDERS
CUSTOMER TRUST
NAVIGATION
EMAIL
FINANCIAL SERVICE
PAYMENTS
POLICY
CIVIL SOCIETY ORGANIZATIONS
CUSTOMER CONFIDENCE
DEVELOPING COUNTRY
DISPUTE RESOLUTION
COMPUTER
RESULT
MENUS
MICROFINANCE
LITERACY
KNOWLEDGE
INSTITUTIONS
DELIVERY SYSTEMS
SECURITY
SAVINGS
BLOG
DIGITAL
NETWORK
BUSINESS
BANDWIDTH
BANKING
REAL-TIME INTERACTION
PAYMENT METHOD
CIVIL SOCIETY
REGULATORS
COMPLAINT
ECONOMIC EMPOWERMENT
EXPERTS
CUSTOMER EXPERIENCE
PRODUCT DESIGN
FINANCIAL INSTITUTIONS
MARKETS
COMMUNICATION
ORGANIZATIONS
CUSTOMER SEGMENTS
SOCIAL VALUE
STRATEGY
SERVICE PROVIDER
LEARNING
CONFIDENCE
INTERFACE
CUSTOMERS
RESEARCH
CUSTOMER SERVICES
WEB SITE
LIFETIME VALUE
SERVICE
HUMAN FACTOR
CONSUMER PROTECTION
ATTRIBUTES
CAPABILITIES
INNOVATIONS
SERVICE PROVIDERS
BANKS
Online Access:http://documents.worldbank.org/curated/en/2015/05/24447350/enabling-customer-empowerment-choice-use-voice
http://hdl.handle.net/10986/23496

Internet

http://documents.worldbank.org/curated/en/2015/05/24447350/enabling-customer-empowerment-choice-use-voice
http://hdl.handle.net/10986/23496

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