Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service
About 70 percent of electricity users in Southeastern Turkey are not used to paying for electricity, partially due to the protracted situation of conflict and lack of trust between citizens and the government in the region. Historic tension through...
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| Format: | Working Paper |
| Language: | English en_US |
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World Bank, Washington, DC
2015
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| Online Access: | http://documents.worldbank.org/curated/en/2015/06/24604935/social-compact-electricity-privatization-southeastern-turkey-building-dialogue-consensus-between-citizens-electricity-company-towards-improved-cost-recovery-service http://hdl.handle.net/10986/22354 |
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okr-10986-22354 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
WASTE ALTERNATIVE SOURCES OF ENERGY EMPLOYMENT ELECTRICITY SECTOR CUSTOMER ENVIRONMENTAL DEGRADATION INSTALLATION CHAMBERS OF COMMERCE ELECTRICITY COSTS MATERIALS INCOME ACTIVITIES ANECDOTAL EVIDENCE GENERATION ENERGY MARKET FINANCIAL RESOURCES WIND INFORMATION ELECTRICITY SYSTEM MONITORING RESERVOIRS IMAGE COPYRIGHT ILLEGAL ACCESS PRICE VOLTAGE TIME PERIOD EFFICIENT USE REGISTRY ELECTRICITY CONSUMPTION CUSTOMER RELATIONS TELEVISION DISTRIBUTION SYSTEM ELECTRICITY BILLS COMMUNICATIONS CALL CENTERS INSTITUTIONS LINK COMMERCE OIL ELECTRICITY USE ENERGY SOURCES TELEPHONE LINES MONEY DISTRIBUTION NETWORKS TARGETS ELECTRIFICATION OPTIONS WATER IMPLEMENTATION PERIOD ELECTRICITY PRIVATIZATION ADVERTISEMENT SERVICE PROVIDER PAYMENT METHODS ACTION PLAN MATERIAL NATURAL RESOURCES SOCIAL DEVELOPMENT CAPITAL INVESTMENTS DIESEL OIL RADIO TELEPHONE PROJECT MANAGEMENT USERS PHONE ENERGY SECURITY RELIABILITY INFORMATION FLOW EFFICIENT ENERGY USE ALTERNATIVE ENERGY UTILITIES POWER ELECTRICITY COMPANY ELECTRICITY SOLID WASTE URBAN CENTERS NETWORKS FAX HYDROPOWER ELECTRICITY GENERATION POWER LINES END-USERS PRIVATE SECTOR DISTRIBUTION COMPANY ENERGY USE ENVIRONMENT ELECTRICITY INFRASTRUCTURE QUERIES ENERGY PRODUCTION ELECTRICITY USAGE ADMINISTRATION ENERGY EFFICIENCY RESULT ELECTRICITY PRICES ECONOMIC DEVELOPMENT LAND SECURITY HOUSEHOLD ELECTRICITY CONSUMPTION LICENSES ELECTRICITY PRICING INVESTMENT NETWORK HUMAN RESOURCES ACCESS TO SERVICES ENERGY DEVELOPMENT TARIFF UTILITY COMPANY IMPLEMENTATION PROCESS INNOVATION HYDROPOWER GENERATION INVESTMENTS EFFICIENT USE OF ENERGY CHAMBER OF COMMERCE COMMUNICATION CUSTOMER SATISFACTION RENEWABLE ENERGY CUSTOMERS INTERFACE COMMUNICATION STRATEGY DATABASE ELECTRICITY DISTRIBUTION CUSTOMER SERVICES DIESEL ADVERTISEMENTS TARGET PRICES APPROACH USER SERVICE PROVIDERS ENERGY |
| spellingShingle |
WASTE ALTERNATIVE SOURCES OF ENERGY EMPLOYMENT ELECTRICITY SECTOR CUSTOMER ENVIRONMENTAL DEGRADATION INSTALLATION CHAMBERS OF COMMERCE ELECTRICITY COSTS MATERIALS INCOME ACTIVITIES ANECDOTAL EVIDENCE GENERATION ENERGY MARKET FINANCIAL RESOURCES WIND INFORMATION ELECTRICITY SYSTEM MONITORING RESERVOIRS IMAGE COPYRIGHT ILLEGAL ACCESS PRICE VOLTAGE TIME PERIOD EFFICIENT USE REGISTRY ELECTRICITY CONSUMPTION CUSTOMER RELATIONS TELEVISION DISTRIBUTION SYSTEM ELECTRICITY BILLS COMMUNICATIONS CALL CENTERS INSTITUTIONS LINK COMMERCE OIL ELECTRICITY USE ENERGY SOURCES TELEPHONE LINES MONEY DISTRIBUTION NETWORKS TARGETS ELECTRIFICATION OPTIONS WATER IMPLEMENTATION PERIOD ELECTRICITY PRIVATIZATION ADVERTISEMENT SERVICE PROVIDER PAYMENT METHODS ACTION PLAN MATERIAL NATURAL RESOURCES SOCIAL DEVELOPMENT CAPITAL INVESTMENTS DIESEL OIL RADIO TELEPHONE PROJECT MANAGEMENT USERS PHONE ENERGY SECURITY RELIABILITY INFORMATION FLOW EFFICIENT ENERGY USE ALTERNATIVE ENERGY UTILITIES POWER ELECTRICITY COMPANY ELECTRICITY SOLID WASTE URBAN CENTERS NETWORKS FAX HYDROPOWER ELECTRICITY GENERATION POWER LINES END-USERS PRIVATE SECTOR DISTRIBUTION COMPANY ENERGY USE ENVIRONMENT ELECTRICITY INFRASTRUCTURE QUERIES ENERGY PRODUCTION ELECTRICITY USAGE ADMINISTRATION ENERGY EFFICIENCY RESULT ELECTRICITY PRICES ECONOMIC DEVELOPMENT LAND SECURITY HOUSEHOLD ELECTRICITY CONSUMPTION LICENSES ELECTRICITY PRICING INVESTMENT NETWORK HUMAN RESOURCES ACCESS TO SERVICES ENERGY DEVELOPMENT TARIFF UTILITY COMPANY IMPLEMENTATION PROCESS INNOVATION HYDROPOWER GENERATION INVESTMENTS EFFICIENT USE OF ENERGY CHAMBER OF COMMERCE COMMUNICATION CUSTOMER SATISFACTION RENEWABLE ENERGY CUSTOMERS INTERFACE COMMUNICATION STRATEGY DATABASE ELECTRICITY DISTRIBUTION CUSTOMER SERVICES DIESEL ADVERTISEMENTS TARGET PRICES APPROACH USER SERVICE PROVIDERS ENERGY Darendeliler, Zeynep Aydin, Cansu Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service |
| geographic_facet |
Europe and Central Asia Turkey |
| description |
About 70 percent of electricity users in
Southeastern Turkey are not used to paying for electricity,
partially due to the protracted situation of conflict and
lack of trust between citizens and the government in the
region. Historic tension throughout the 1990s caused an
inability for the government to invest in electricity
infrastructure and has resulted in low service quality. A
large portion of consumers did not pay for electricity use
at all, since full electrification of these regions did not
take place until the 1980s. This has also resulted in
wasteful and non-sustainable patterns of electricity use
behavior. The social compact pilot implemented in two
provinces in this region, Mardin and Sanliurfa, set up
stakeholder committees representing urban and rural
communities to forge and sustain a dialogue between the
consumers and the electricity company on increased
electricity payment and improved service quality. The
stakeholder committees came up with a joint stakeholder
committee strategic plan to address payment, service quality
and communication issues. Moving forward, the electricity
company will institutionalize the stakeholder committee
meetings, and start implementing portions of the strategic
plan, starting with an energy efficiency educational
campaign and improving its grievance redress mechanism. This
is the beginning of a process to increase popular trust in
and dialogue with formal institutions in a region marked by
a protracted conflict and a deep distrust in the state and
formal institutions. |
| format |
Working Paper |
| author |
Darendeliler, Zeynep Aydin, Cansu |
| author_facet |
Darendeliler, Zeynep Aydin, Cansu |
| author_sort |
Darendeliler, Zeynep |
| title |
Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service |
| title_short |
Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service |
| title_full |
Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service |
| title_fullStr |
Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service |
| title_full_unstemmed |
Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service |
| title_sort |
social compact in electricity privatization in southeastern turkey : building dialogue and consensus between the citizens and the electricity company towards improved cost recovery and service |
| publisher |
World Bank, Washington, DC |
| publishDate |
2015 |
| url |
http://documents.worldbank.org/curated/en/2015/06/24604935/social-compact-electricity-privatization-southeastern-turkey-building-dialogue-consensus-between-citizens-electricity-company-towards-improved-cost-recovery-service http://hdl.handle.net/10986/22354 |
| _version_ |
1764450841605963776 |
| spelling |
okr-10986-223542021-04-23T14:04:08Z Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service Darendeliler, Zeynep Aydin, Cansu WASTE ALTERNATIVE SOURCES OF ENERGY EMPLOYMENT E-MAIL ELECTRICITY SECTOR CUSTOMER ENVIRONMENTAL DEGRADATION INSTALLATION CHAMBERS OF COMMERCE ELECTRICITY COSTS MATERIALS INCOME ACTIVITIES ANECDOTAL EVIDENCE GENERATION ENERGY MARKET FINANCIAL RESOURCES WIND INFORMATION ELECTRICITY SYSTEM MONITORING RESERVOIRS IMAGE COPYRIGHT ILLEGAL ACCESS PRICE VOLTAGE TIME PERIOD EFFICIENT USE REGISTRY ELECTRICITY CONSUMPTION CUSTOMER RELATIONS TELEVISION DISTRIBUTION SYSTEM ELECTRICITY BILLS COMMUNICATIONS CALL CENTERS INSTITUTIONS LINK COMMERCE OIL ELECTRICITY USE ENERGY SOURCES TELEPHONE LINES MONEY DISTRIBUTION NETWORKS TARGETS ELECTRIFICATION OPTIONS WATER IMPLEMENTATION PERIOD ELECTRICITY PRIVATIZATION ADVERTISEMENT SERVICE PROVIDER PAYMENT METHODS ACTION PLAN MATERIAL NATURAL RESOURCES SOCIAL DEVELOPMENT CAPITAL INVESTMENTS DIESEL OIL RADIO TELEPHONE PROJECT MANAGEMENT USERS PHONE ENERGY SECURITY RELIABILITY INFORMATION FLOW EFFICIENT ENERGY USE ALTERNATIVE ENERGY UTILITIES POWER ELECTRICITY COMPANY ELECTRICITY SOLID WASTE URBAN CENTERS NETWORKS FAX HYDROPOWER ELECTRICITY GENERATION POWER LINES END-USERS PRIVATE SECTOR DISTRIBUTION COMPANY ENERGY USE ENVIRONMENT ELECTRICITY INFRASTRUCTURE QUERIES ENERGY PRODUCTION ELECTRICITY USAGE ADMINISTRATION ENERGY EFFICIENCY RESULT ELECTRICITY PRICES ECONOMIC DEVELOPMENT LAND SECURITY HOUSEHOLD ELECTRICITY CONSUMPTION LICENSES ELECTRICITY PRICING INVESTMENT NETWORK HUMAN RESOURCES ACCESS TO SERVICES ENERGY DEVELOPMENT TARIFF UTILITY COMPANY IMPLEMENTATION PROCESS INNOVATION HYDROPOWER GENERATION INVESTMENTS EFFICIENT USE OF ENERGY CHAMBER OF COMMERCE COMMUNICATION CUSTOMER SATISFACTION RENEWABLE ENERGY CUSTOMERS INTERFACE COMMUNICATION STRATEGY DATABASE ELECTRICITY DISTRIBUTION CUSTOMER SERVICES DIESEL ADVERTISEMENTS TARGET PRICES APPROACH USER SERVICE PROVIDERS ENERGY About 70 percent of electricity users in Southeastern Turkey are not used to paying for electricity, partially due to the protracted situation of conflict and lack of trust between citizens and the government in the region. Historic tension throughout the 1990s caused an inability for the government to invest in electricity infrastructure and has resulted in low service quality. A large portion of consumers did not pay for electricity use at all, since full electrification of these regions did not take place until the 1980s. This has also resulted in wasteful and non-sustainable patterns of electricity use behavior. The social compact pilot implemented in two provinces in this region, Mardin and Sanliurfa, set up stakeholder committees representing urban and rural communities to forge and sustain a dialogue between the consumers and the electricity company on increased electricity payment and improved service quality. The stakeholder committees came up with a joint stakeholder committee strategic plan to address payment, service quality and communication issues. Moving forward, the electricity company will institutionalize the stakeholder committee meetings, and start implementing portions of the strategic plan, starting with an energy efficiency educational campaign and improving its grievance redress mechanism. This is the beginning of a process to increase popular trust in and dialogue with formal institutions in a region marked by a protracted conflict and a deep distrust in the state and formal institutions. 2015-07-29T22:10:54Z 2015-07-29T22:10:54Z 2015-06-09 Working Paper http://documents.worldbank.org/curated/en/2015/06/24604935/social-compact-electricity-privatization-southeastern-turkey-building-dialogue-consensus-between-citizens-electricity-company-towards-improved-cost-recovery-service http://hdl.handle.net/10986/22354 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Working Paper Europe and Central Asia Turkey |