The Global Opportunity in Online Outsourcing
Online outsourcing (OO) has become a promising alternative to traditional employment in today’s digital era. It has transformed where, when, and how work is performed. For workers, this form of outsourcing has created new opportunities to access an...
| Main Authors: | , , , , , , |
|---|---|
| Format: | Report |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2015
|
| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2015/06/24702763/global-opportunity-online-outsourcing http://hdl.handle.net/10986/22284 |
| id |
okr-10986-22284 |
|---|---|
| recordtype |
oai_dc |
| spelling |
okr-10986-222842021-04-23T14:04:08Z The Global Opportunity in Online Outsourcing Kuek, Siou Chew Paradi-Guilford, Cecilia Fayomi, Toks Imaizumi, Saori Ipeirotis, Panos Pina, Patricia Singh, Manpreet SKILLS BUSINESS PROCESS MANAGEMENT CAREER ADVANCEMENT EMPLOYMENT PRIVATE TRAINING INSTITUTIONS DATA ENTRY UNIVERSITY DEGREE COLLEGE SKILLED WORKERS CAREER DEVELOPMENT TELECOMMUNICATION GLOBAL MARKETS INFORMATION TECHNOLOGY COMPUTER ACCESS TUITION PRIVATE TRAINING INSTITUTIONS EMPLOYMENT OPPORTUNITIES TRAINING INSTITUTIONS GROUPS COMPETITIVE FORCES CLIENT COUNTRIES INFORMATION LABOR FORCE PROGRAMS SERVICES GENDER EQUITY CAREER HIGHER EDUCATION DATA GATHERING TECHNICAL SKILLS BUSINESS MODELS BUSINESS MODELS CONTENT MODELS PROJECTS TRAINING PROGRAMS PLANNING PRIVATE TRAINING CONTRACTORS CULTURAL NORMS COLLEGE GRADUATES INCOME GENERATION TRAINING CENTERS COMPUTER TRAINING PROGRAMS COMPUTER LABS PLANS JOB MARKET LITERACY KNOWLEDGE TECHNICAL TRAINING EMPLOYMENT OPPORTUNITIES DATA TRAINING COMPUTERS CLIENT COUNTRIES GEOGRAPHIC DISTRIBUTION PARTNERSHIPS JOB OPPORTUNITIES PROGRAMMING INFORMATION RETRIEVAL GRADUATE UNIVERSITY PROGRAMS EXPERTS BUSINESS SERVICES BARRIERS TO ENTRY JOB MARKET MARKETS TECHNICAL TRAINING FORECASTING TECHNOLOGICAL INNOVATIONS LEARNING GRADUATES SOFTWARE INDUSTRIES RESEARCH ENTRY BARRIERS UNIVERSITY EDUCATION E‐COMMERCE RADIO UNIVERSITY STUDENTS HIGHER EDUCATION TECHNOLOGY CAREER PROSPECTS DIASPORA BUSINESS PROCESSES HUMAN CAPITAL VOCATIONAL TRAINING WORKERS TRAINING COURSES TRAINING COURSES GLOBAL MARKET SCIENCE ON‐THE‐JOB TRAINING TUITION FEES SOFTWARE STUDENT SCHOOLS PARTICIPATION UNIVERSITY RESEARCH UNIVERSITY RESEARCH LITERATURE CAREERS FORMAL TRAINING PROGRAMS POLICY MEDIA BIDDING ACCREDITATION ACCREDITATION SYSTEM TECHNICAL SKILLS ADVANCED SKILLS COLLEGE STUDENTS SCIENTISTS CAREER ADVANCEMENT INVESTMENT PHONES HUMAN RESOURCES PARTNERS BUSINESS PROCESS MANAGEMENT TECHNICAL KNOWLEDGE COLLEGE GRADUATES LAW UNIVERSITY STUDENTS TECHNICAL EDUCATION SOFTWARE DEVELOPMENT QUALITY ASSURANCE VOCATIONAL TRAINING JOB SECURITY DEGREES BUSINESS PROCESS OUTSOURCING FORMAL TRAINING PROGRAMS COMMUNICATION TECHNOLOGY TECHNOLOGIES SCHOOL COMMUNICATION SKILLS CIVIL SERVICE TELECENTERS OUTSOURCING INNOVATIONS UNIVERSITIES COMPUTER LABS Online outsourcing (OO) has become a promising alternative to traditional employment in today’s digital era. It has transformed where, when, and how work is performed. For workers, this form of outsourcing has created new opportunities to access and compete in global job markets, from anywhere at any time, as long as they have computer and Internet access. This study focuses on OO’s potential as a new and innovative channel for socioeconomic development for developing country governments and development practitioners, particularly in terms of youth employment, services exports, and participation in the digital economy. OO firms report that the private sector is currently driving most of the demand, but public sector demand for OO is a potential source of future growth. In order to understand the opportunity for developing countries, this study estimated the current size of the market and projected its growth, and profiled OO work through a combination of desk research and structured interviews with academics, online workers, firms, and industry analysts to better understand OO’s potential impact on human capital and employment. The study also conducted focus group interviews with online workers in Kenya to gather additional insight into the socioeconomic impacts of OO, and carried out case studies in Kenya and Nigeria. 2015-07-23T17:37:37Z 2015-07-23T17:37:37Z 2015-06 Report http://documents.worldbank.org/curated/en/2015/06/24702763/global-opportunity-online-outsourcing http://hdl.handle.net/10986/22284 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Poverty Study |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
SKILLS BUSINESS PROCESS MANAGEMENT CAREER ADVANCEMENT EMPLOYMENT PRIVATE TRAINING INSTITUTIONS DATA ENTRY UNIVERSITY DEGREE COLLEGE SKILLED WORKERS CAREER DEVELOPMENT TELECOMMUNICATION GLOBAL MARKETS INFORMATION TECHNOLOGY COMPUTER ACCESS TUITION PRIVATE TRAINING INSTITUTIONS EMPLOYMENT OPPORTUNITIES TRAINING INSTITUTIONS GROUPS COMPETITIVE FORCES CLIENT COUNTRIES INFORMATION LABOR FORCE PROGRAMS SERVICES GENDER EQUITY CAREER HIGHER EDUCATION DATA GATHERING TECHNICAL SKILLS BUSINESS MODELS BUSINESS MODELS CONTENT MODELS PROJECTS TRAINING PROGRAMS PLANNING PRIVATE TRAINING CONTRACTORS CULTURAL NORMS COLLEGE GRADUATES INCOME GENERATION TRAINING CENTERS COMPUTER TRAINING PROGRAMS COMPUTER LABS PLANS JOB MARKET LITERACY KNOWLEDGE TECHNICAL TRAINING EMPLOYMENT OPPORTUNITIES DATA TRAINING COMPUTERS CLIENT COUNTRIES GEOGRAPHIC DISTRIBUTION PARTNERSHIPS JOB OPPORTUNITIES PROGRAMMING INFORMATION RETRIEVAL GRADUATE UNIVERSITY PROGRAMS EXPERTS BUSINESS SERVICES BARRIERS TO ENTRY JOB MARKET MARKETS TECHNICAL TRAINING FORECASTING TECHNOLOGICAL INNOVATIONS LEARNING GRADUATES SOFTWARE INDUSTRIES RESEARCH ENTRY BARRIERS UNIVERSITY EDUCATION E‐COMMERCE RADIO UNIVERSITY STUDENTS HIGHER EDUCATION TECHNOLOGY CAREER PROSPECTS DIASPORA BUSINESS PROCESSES HUMAN CAPITAL VOCATIONAL TRAINING WORKERS TRAINING COURSES TRAINING COURSES GLOBAL MARKET SCIENCE ON‐THE‐JOB TRAINING TUITION FEES SOFTWARE STUDENT SCHOOLS PARTICIPATION UNIVERSITY RESEARCH UNIVERSITY RESEARCH LITERATURE CAREERS FORMAL TRAINING PROGRAMS POLICY MEDIA BIDDING ACCREDITATION ACCREDITATION SYSTEM TECHNICAL SKILLS ADVANCED SKILLS COLLEGE STUDENTS SCIENTISTS CAREER ADVANCEMENT INVESTMENT PHONES HUMAN RESOURCES PARTNERS BUSINESS PROCESS MANAGEMENT TECHNICAL KNOWLEDGE COLLEGE GRADUATES LAW UNIVERSITY STUDENTS TECHNICAL EDUCATION SOFTWARE DEVELOPMENT QUALITY ASSURANCE VOCATIONAL TRAINING JOB SECURITY DEGREES BUSINESS PROCESS OUTSOURCING FORMAL TRAINING PROGRAMS COMMUNICATION TECHNOLOGY TECHNOLOGIES SCHOOL COMMUNICATION SKILLS CIVIL SERVICE TELECENTERS OUTSOURCING INNOVATIONS UNIVERSITIES COMPUTER LABS |
| spellingShingle |
SKILLS BUSINESS PROCESS MANAGEMENT CAREER ADVANCEMENT EMPLOYMENT PRIVATE TRAINING INSTITUTIONS DATA ENTRY UNIVERSITY DEGREE COLLEGE SKILLED WORKERS CAREER DEVELOPMENT TELECOMMUNICATION GLOBAL MARKETS INFORMATION TECHNOLOGY COMPUTER ACCESS TUITION PRIVATE TRAINING INSTITUTIONS EMPLOYMENT OPPORTUNITIES TRAINING INSTITUTIONS GROUPS COMPETITIVE FORCES CLIENT COUNTRIES INFORMATION LABOR FORCE PROGRAMS SERVICES GENDER EQUITY CAREER HIGHER EDUCATION DATA GATHERING TECHNICAL SKILLS BUSINESS MODELS BUSINESS MODELS CONTENT MODELS PROJECTS TRAINING PROGRAMS PLANNING PRIVATE TRAINING CONTRACTORS CULTURAL NORMS COLLEGE GRADUATES INCOME GENERATION TRAINING CENTERS COMPUTER TRAINING PROGRAMS COMPUTER LABS PLANS JOB MARKET LITERACY KNOWLEDGE TECHNICAL TRAINING EMPLOYMENT OPPORTUNITIES DATA TRAINING COMPUTERS CLIENT COUNTRIES GEOGRAPHIC DISTRIBUTION PARTNERSHIPS JOB OPPORTUNITIES PROGRAMMING INFORMATION RETRIEVAL GRADUATE UNIVERSITY PROGRAMS EXPERTS BUSINESS SERVICES BARRIERS TO ENTRY JOB MARKET MARKETS TECHNICAL TRAINING FORECASTING TECHNOLOGICAL INNOVATIONS LEARNING GRADUATES SOFTWARE INDUSTRIES RESEARCH ENTRY BARRIERS UNIVERSITY EDUCATION E‐COMMERCE RADIO UNIVERSITY STUDENTS HIGHER EDUCATION TECHNOLOGY CAREER PROSPECTS DIASPORA BUSINESS PROCESSES HUMAN CAPITAL VOCATIONAL TRAINING WORKERS TRAINING COURSES TRAINING COURSES GLOBAL MARKET SCIENCE ON‐THE‐JOB TRAINING TUITION FEES SOFTWARE STUDENT SCHOOLS PARTICIPATION UNIVERSITY RESEARCH UNIVERSITY RESEARCH LITERATURE CAREERS FORMAL TRAINING PROGRAMS POLICY MEDIA BIDDING ACCREDITATION ACCREDITATION SYSTEM TECHNICAL SKILLS ADVANCED SKILLS COLLEGE STUDENTS SCIENTISTS CAREER ADVANCEMENT INVESTMENT PHONES HUMAN RESOURCES PARTNERS BUSINESS PROCESS MANAGEMENT TECHNICAL KNOWLEDGE COLLEGE GRADUATES LAW UNIVERSITY STUDENTS TECHNICAL EDUCATION SOFTWARE DEVELOPMENT QUALITY ASSURANCE VOCATIONAL TRAINING JOB SECURITY DEGREES BUSINESS PROCESS OUTSOURCING FORMAL TRAINING PROGRAMS COMMUNICATION TECHNOLOGY TECHNOLOGIES SCHOOL COMMUNICATION SKILLS CIVIL SERVICE TELECENTERS OUTSOURCING INNOVATIONS UNIVERSITIES COMPUTER LABS Kuek, Siou Chew Paradi-Guilford, Cecilia Fayomi, Toks Imaizumi, Saori Ipeirotis, Panos Pina, Patricia Singh, Manpreet The Global Opportunity in Online Outsourcing |
| description |
Online outsourcing (OO) has become a
promising alternative to traditional employment in today’s
digital era. It has transformed where, when, and how work is
performed. For workers, this form of outsourcing has created
new opportunities to access and compete in global job
markets, from anywhere at any time, as long as they have
computer and Internet access. This study focuses on OO’s
potential as a new and innovative channel for socioeconomic
development for developing country governments and
development practitioners, particularly in terms of youth
employment, services exports, and participation in the
digital economy. OO firms report that the private sector is
currently driving most of the demand, but public sector
demand for OO is a potential source of future growth. In
order to understand the opportunity for developing
countries, this study estimated the current size of the
market and projected its growth, and profiled OO work
through a combination of desk research and structured
interviews with academics, online workers, firms, and
industry analysts to better understand OO’s potential impact
on human capital and employment. The study also conducted
focus group interviews with online workers in Kenya to
gather additional insight into the socioeconomic impacts of
OO, and carried out case studies in Kenya and Nigeria. |
| format |
Report |
| author |
Kuek, Siou Chew Paradi-Guilford, Cecilia Fayomi, Toks Imaizumi, Saori Ipeirotis, Panos Pina, Patricia Singh, Manpreet |
| author_facet |
Kuek, Siou Chew Paradi-Guilford, Cecilia Fayomi, Toks Imaizumi, Saori Ipeirotis, Panos Pina, Patricia Singh, Manpreet |
| author_sort |
Kuek, Siou Chew |
| title |
The Global Opportunity in Online Outsourcing |
| title_short |
The Global Opportunity in Online Outsourcing |
| title_full |
The Global Opportunity in Online Outsourcing |
| title_fullStr |
The Global Opportunity in Online Outsourcing |
| title_full_unstemmed |
The Global Opportunity in Online Outsourcing |
| title_sort |
global opportunity in online outsourcing |
| publisher |
World Bank, Washington, DC |
| publishDate |
2015 |
| url |
http://documents.worldbank.org/curated/en/2015/06/24702763/global-opportunity-online-outsourcing http://hdl.handle.net/10986/22284 |
| _version_ |
1764450693022744576 |