Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices

This review of the Consumer Protection and Financial Literacy Framework (CPFL) in Paraguay was undertaken in response to a request for technical assistance in this area made by the Central Bank of Paraguay (BCP). The objectives were: (i) to assess...

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Main Author:	World Bank
Format:	Economic & Sector Work
Language:	English en_US
Published:	World Bank Group, Washington, DC 2015
Subjects:	ACCESS TO INFORMATION ACCOUNT HOLDER ACCOUNT HOLDERS ACCREDITATION ADMINISTRATIVE SUPPORT ADVERTISEMENT ADVERTISEMENTS AFFORDABILITY AMOUNT OF DEBT ANCILLARY BENEFIT ANNUAL INTEREST RATE ANTI-MONEY LAUNDERING APPROVAL PROCESS ARBITRATION ARREARS AUTO INSURANCE AVERAGE BALANCES BANK ACCOUNT BANK ACCOUNTS BANK LOANS BANKING INDUSTRY BANKING INSTITUTIONS BANKING LAW BANKING PRODUCT BANKING PRODUCTS BANKING SECTOR BANKING SERVICES BANKING SYSTEM BANKS BEST PRACTICES BORROWER BORROWING BROCHURES CALCULATION CALCULATIONS CASH FLOW CENTRAL BANK CHECKBOOK CHECKBOOKS CHECKING ACCOUNT CHECKS CIVIL CODE CONSUMER CONSUMER COMPLAINT CONSUMER COMPLAINTS CONSUMER EDUCATION CONSUMER LOANS CONSUMER ORGANIZATIONS CONSUMER PROTECTION CONSUMER PROTECTION LAW CONSUMER RIGHTS CONSUMERS COOPERATIVES COST OF CREDIT CREDIT BUREAU CREDIT BUREAUS CREDIT CARD CREDIT CARD DEBT CREDIT CARD ISSUERS CREDIT CARD PURCHASES CREDIT CARDS CREDIT INFORMATION CREDIT INSTITUTIONS CREDIT LINE CREDIT PRODUCT CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REGISTRY CREDIT RISK CREDIT RISKS CREDIT TRANSACTIONS CREDIT UNIONS CREDIT WORTHINESS CREDITS CURRENCY CURRENT ACCOUNT CURRENT ACCOUNTS DEBIT CARD DEBT DEBT REPAYMENT DEBTOR DEBTORS DEPOSIT DEPOSIT ACCOUNT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSIT PRODUCTS DEPOSITORY INSTITUTIONS DEPOSITS DEVELOPMENT BANK DISCLOSURE REQUIREMENTS DISPUTE RESOLUTION ECONOMIC RESOURCES ELECTRONIC BANKING ELECTRONIC PAYMENT ELECTRONIC PAYMENT SYSTEM EMPLOYERS EMPOWERMENT FEE STRUCTURE FINANCE COMPANIES FINANCE COMPANY FINANCIAL COMPANY FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL COST FINANCIAL CUSTOMERS FINANCIAL EDUCATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL LITERACY FINANCIAL MATTERS FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL SAFETY FINANCIAL SECTOR FINANCIAL SECTOR REGULATION FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES PROVIDERS FINANCIAL SUPPORT FINANCIAL SYSTEM FOREIGN CURRENCY GENERAL PUBLIC GUARANTEE FUND GUARANTOR HUMAN RESOURCES ID INDEBTEDNESS INFORMATION ON BORROWERS INFORMATION ON CUSTOMERS INFORMATION REQUIREMENTS INFORMATION SYSTEMS INSTALLMENT INSURANCE INSURANCE COMPANIES INSURANCE COMPANY INSURANCE POLICY INSURANCE PREMIUMS INSURANCE SCHEME INTEREST CHARGE INTEREST CHARGES INTEREST COST INTEREST RATES INTERNATIONAL BANK JUDICIAL PROCESSES JUDICIAL SYSTEM LACK OF TRANSPARENCY LEGAL AUTHORITY LEGAL CONSTRAINT LEGAL FRAMEWORK LEGAL FRAMEWORKS LIABILITY LIFE INSURANCE LIFE INSURANCE POLICIES LOAN LOAN AGREEMENT LOAN CONTRACTS LOAN COOPERATIVES LOAN PRODUCT LOAN PRODUCTS LOCAL CURRENCY LOW-INCOME LOWER INTEREST RATE LOWER INTEREST RATES MARKET SHARE MARKETING MATURITY MICROCREDIT MINIMUM PAYMENT MONTHLY INCOME MORTGAGE OUTSTANDING BALANCES OUTSTANDING DEBT OVERDRAFT PAWN PAWN SHOPS PAYMENT SCHEDULE PAYROLL DEDUCTION PERSONAL CREDIT PERSONAL FINANCE POINT OF SALE PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE CREDIT BUREAUS PRUDENTIAL SUPERVISION PUBLIC CAMPAIGN PUBLIC CREDIT RATE OF RETURN RECEIPT REGULATORY FRAMEWORK REPAYMENT REPAYMENT CAPACITY REPAYMENT SCHEDULE REPAYMENTS RESPONSIBILITIES SALARIES SALARY SALE SALES SAVINGS SAVINGS ACCOUNT SAVINGS CERTIFICATES SELF-REGULATORY AGENCY SOCIAL NETWORKS SOLVENCY STAKEHOLDERS SUPERVISION OF BANKS SUPERVISORY AGENCY SUPERVISORY AUTHORITIES SUPERVISORY AUTHORITY TAX TELECOMMUNICATIONS TERRORISM TOTAL COST TRAINING COURSES TRAINING PROGRAMS TRANSPARENCY TRANSPARENCY OF INFORMATION TRUST FUND TYPES OF LOANS UNEMPLOYMENT UNION USURY VALUABLE WAGES WEB PAGES WITHDRAWAL WORTH
Online Access:	http://documents.worldbank.org/curated/en/2015/01/24028296/paraguay-diagnostic-review-consumer-protection-financial-literacy-vol-2-comparison-good-practices http://hdl.handle.net/10986/21487

id	okr-10986-21487
recordtype	oai_dc
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	ACCESS TO INFORMATION ACCOUNT HOLDER ACCOUNT HOLDERS ACCREDITATION ADMINISTRATIVE SUPPORT ADVERTISEMENT ADVERTISEMENTS AFFORDABILITY AMOUNT OF DEBT ANCILLARY BENEFIT ANNUAL INTEREST RATE ANTI-MONEY LAUNDERING APPROVAL PROCESS ARBITRATION ARREARS AUTO INSURANCE AVERAGE BALANCES BANK ACCOUNT BANK ACCOUNTS BANK LOANS BANKING INDUSTRY BANKING INSTITUTIONS BANKING LAW BANKING PRODUCT BANKING PRODUCTS BANKING SECTOR BANKING SERVICES BANKING SYSTEM BANKS BEST PRACTICES BORROWER BORROWING BROCHURES CALCULATION CALCULATIONS CASH FLOW CENTRAL BANK CHECKBOOK CHECKBOOKS CHECKING ACCOUNT CHECKS CIVIL CODE CONSUMER CONSUMER COMPLAINT CONSUMER COMPLAINTS CONSUMER EDUCATION CONSUMER LOANS CONSUMER ORGANIZATIONS CONSUMER PROTECTION CONSUMER PROTECTION LAW CONSUMER RIGHTS CONSUMERS COOPERATIVES COST OF CREDIT CREDIT BUREAU CREDIT BUREAUS CREDIT CARD CREDIT CARD DEBT CREDIT CARD ISSUERS CREDIT CARD PURCHASES CREDIT CARDS CREDIT INFORMATION CREDIT INSTITUTIONS CREDIT LINE CREDIT PRODUCT CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REGISTRY CREDIT RISK CREDIT RISKS CREDIT TRANSACTIONS CREDIT UNIONS CREDIT WORTHINESS CREDITS CURRENCY CURRENT ACCOUNT CURRENT ACCOUNTS DEBIT CARD DEBT DEBT REPAYMENT DEBTOR DEBTORS DEPOSIT DEPOSIT ACCOUNT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSIT PRODUCTS DEPOSITORY INSTITUTIONS DEPOSITS DEVELOPMENT BANK DISCLOSURE REQUIREMENTS DISPUTE RESOLUTION ECONOMIC RESOURCES ELECTRONIC BANKING ELECTRONIC PAYMENT ELECTRONIC PAYMENT SYSTEM EMPLOYERS EMPOWERMENT FEE STRUCTURE FINANCE COMPANIES FINANCE COMPANY FINANCIAL COMPANY FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL COST FINANCIAL CUSTOMERS FINANCIAL EDUCATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL LITERACY FINANCIAL MATTERS FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL SAFETY FINANCIAL SECTOR FINANCIAL SECTOR REGULATION FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES PROVIDERS FINANCIAL SUPPORT FINANCIAL SYSTEM FOREIGN CURRENCY GENERAL PUBLIC GUARANTEE FUND GUARANTOR HUMAN RESOURCES ID INDEBTEDNESS INFORMATION ON BORROWERS INFORMATION ON CUSTOMERS INFORMATION REQUIREMENTS INFORMATION SYSTEMS INSTALLMENT INSURANCE INSURANCE COMPANIES INSURANCE COMPANY INSURANCE POLICY INSURANCE PREMIUMS INSURANCE SCHEME INTEREST CHARGE INTEREST CHARGES INTEREST COST INTEREST RATES INTERNATIONAL BANK JUDICIAL PROCESSES JUDICIAL SYSTEM LACK OF TRANSPARENCY LEGAL AUTHORITY LEGAL CONSTRAINT LEGAL FRAMEWORK LEGAL FRAMEWORKS LIABILITY LIFE INSURANCE LIFE INSURANCE POLICIES LOAN LOAN AGREEMENT LOAN CONTRACTS LOAN COOPERATIVES LOAN PRODUCT LOAN PRODUCTS LOCAL CURRENCY LOW-INCOME LOWER INTEREST RATE LOWER INTEREST RATES MARKET SHARE MARKETING MATURITY MICROCREDIT MINIMUM PAYMENT MONTHLY INCOME MORTGAGE OUTSTANDING BALANCES OUTSTANDING DEBT OVERDRAFT PAWN PAWN SHOPS PAYMENT SCHEDULE PAYROLL DEDUCTION PERSONAL CREDIT PERSONAL FINANCE POINT OF SALE PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE CREDIT BUREAUS PRUDENTIAL SUPERVISION PUBLIC CAMPAIGN PUBLIC CREDIT RATE OF RETURN RECEIPT REGULATORY FRAMEWORK REPAYMENT REPAYMENT CAPACITY REPAYMENT SCHEDULE REPAYMENTS RESPONSIBILITIES SALARIES SALARY SALE SALES SAVINGS SAVINGS ACCOUNT SAVINGS CERTIFICATES SELF-REGULATORY AGENCY SOCIAL NETWORKS SOLVENCY STAKEHOLDERS SUPERVISION OF BANKS SUPERVISORY AGENCY SUPERVISORY AUTHORITIES SUPERVISORY AUTHORITY TAX TELECOMMUNICATIONS TERRORISM TOTAL COST TRAINING COURSES TRAINING PROGRAMS TRANSPARENCY TRANSPARENCY OF INFORMATION TRUST FUND TYPES OF LOANS UNEMPLOYMENT UNION USURY VALUABLE WAGES WEB PAGES WITHDRAWAL WORTH
spellingShingle	ACCESS TO INFORMATION ACCOUNT HOLDER ACCOUNT HOLDERS ACCREDITATION ADMINISTRATIVE SUPPORT ADVERTISEMENT ADVERTISEMENTS AFFORDABILITY AMOUNT OF DEBT ANCILLARY BENEFIT ANNUAL INTEREST RATE ANTI-MONEY LAUNDERING APPROVAL PROCESS ARBITRATION ARREARS AUTO INSURANCE AVERAGE BALANCES BANK ACCOUNT BANK ACCOUNTS BANK LOANS BANKING INDUSTRY BANKING INSTITUTIONS BANKING LAW BANKING PRODUCT BANKING PRODUCTS BANKING SECTOR BANKING SERVICES BANKING SYSTEM BANKS BEST PRACTICES BORROWER BORROWING BROCHURES CALCULATION CALCULATIONS CASH FLOW CENTRAL BANK CHECKBOOK CHECKBOOKS CHECKING ACCOUNT CHECKS CIVIL CODE CONSUMER CONSUMER COMPLAINT CONSUMER COMPLAINTS CONSUMER EDUCATION CONSUMER LOANS CONSUMER ORGANIZATIONS CONSUMER PROTECTION CONSUMER PROTECTION LAW CONSUMER RIGHTS CONSUMERS COOPERATIVES COST OF CREDIT CREDIT BUREAU CREDIT BUREAUS CREDIT CARD CREDIT CARD DEBT CREDIT CARD ISSUERS CREDIT CARD PURCHASES CREDIT CARDS CREDIT INFORMATION CREDIT INSTITUTIONS CREDIT LINE CREDIT PRODUCT CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REGISTRY CREDIT RISK CREDIT RISKS CREDIT TRANSACTIONS CREDIT UNIONS CREDIT WORTHINESS CREDITS CURRENCY CURRENT ACCOUNT CURRENT ACCOUNTS DEBIT CARD DEBT DEBT REPAYMENT DEBTOR DEBTORS DEPOSIT DEPOSIT ACCOUNT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSIT PRODUCTS DEPOSITORY INSTITUTIONS DEPOSITS DEVELOPMENT BANK DISCLOSURE REQUIREMENTS DISPUTE RESOLUTION ECONOMIC RESOURCES ELECTRONIC BANKING ELECTRONIC PAYMENT ELECTRONIC PAYMENT SYSTEM EMPLOYERS EMPOWERMENT FEE STRUCTURE FINANCE COMPANIES FINANCE COMPANY FINANCIAL COMPANY FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL COST FINANCIAL CUSTOMERS FINANCIAL EDUCATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL LITERACY FINANCIAL MATTERS FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL SAFETY FINANCIAL SECTOR FINANCIAL SECTOR REGULATION FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES PROVIDERS FINANCIAL SUPPORT FINANCIAL SYSTEM FOREIGN CURRENCY GENERAL PUBLIC GUARANTEE FUND GUARANTOR HUMAN RESOURCES ID INDEBTEDNESS INFORMATION ON BORROWERS INFORMATION ON CUSTOMERS INFORMATION REQUIREMENTS INFORMATION SYSTEMS INSTALLMENT INSURANCE INSURANCE COMPANIES INSURANCE COMPANY INSURANCE POLICY INSURANCE PREMIUMS INSURANCE SCHEME INTEREST CHARGE INTEREST CHARGES INTEREST COST INTEREST RATES INTERNATIONAL BANK JUDICIAL PROCESSES JUDICIAL SYSTEM LACK OF TRANSPARENCY LEGAL AUTHORITY LEGAL CONSTRAINT LEGAL FRAMEWORK LEGAL FRAMEWORKS LIABILITY LIFE INSURANCE LIFE INSURANCE POLICIES LOAN LOAN AGREEMENT LOAN CONTRACTS LOAN COOPERATIVES LOAN PRODUCT LOAN PRODUCTS LOCAL CURRENCY LOW-INCOME LOWER INTEREST RATE LOWER INTEREST RATES MARKET SHARE MARKETING MATURITY MICROCREDIT MINIMUM PAYMENT MONTHLY INCOME MORTGAGE OUTSTANDING BALANCES OUTSTANDING DEBT OVERDRAFT PAWN PAWN SHOPS PAYMENT SCHEDULE PAYROLL DEDUCTION PERSONAL CREDIT PERSONAL FINANCE POINT OF SALE PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE CREDIT BUREAUS PRUDENTIAL SUPERVISION PUBLIC CAMPAIGN PUBLIC CREDIT RATE OF RETURN RECEIPT REGULATORY FRAMEWORK REPAYMENT REPAYMENT CAPACITY REPAYMENT SCHEDULE REPAYMENTS RESPONSIBILITIES SALARIES SALARY SALE SALES SAVINGS SAVINGS ACCOUNT SAVINGS CERTIFICATES SELF-REGULATORY AGENCY SOCIAL NETWORKS SOLVENCY STAKEHOLDERS SUPERVISION OF BANKS SUPERVISORY AGENCY SUPERVISORY AUTHORITIES SUPERVISORY AUTHORITY TAX TELECOMMUNICATIONS TERRORISM TOTAL COST TRAINING COURSES TRAINING PROGRAMS TRANSPARENCY TRANSPARENCY OF INFORMATION TRUST FUND TYPES OF LOANS UNEMPLOYMENT UNION USURY VALUABLE WAGES WEB PAGES WITHDRAWAL WORTH World Bank Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices
geographic_facet	Latin America & Caribbean Paraguay
description	This review of the Consumer Protection and Financial Literacy Framework (CPFL) in Paraguay was undertaken in response to a request for technical assistance in this area made by the Central Bank of Paraguay (BCP). The objectives were: (i) to assess the existing consumer protection and financial literacy framework by reviewing laws, regulations, and actual practices in Paraguay, and comparing it with international good practice; and (ii) to provide recommendations on ways to improve the level of financial consumer protection and financial literacy in the country. The Diagnostic Review provides a detailed assessment of the institutional, legal and regulatory framework for consumer protection in four segments of the financial sector: (i) banks and finance companies, (ii) financial cooperatives, (iii) insurance companies, and, - in reflection of the important role they play in Paraguay - (iv) non-bank agents and mobile payment providers. Its findings and recommendations cover six thematic areas: (i) Institutional Arrangements, (ii) Legal and Regulatory Framework, (iii) Transparency and Disclosure, (iv) Business Practices, (v) Complaints Handling and Dispute Resolution, and as a stand-alone section (vi) Financial Education.
format	Economic & Sector Work
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices
title_short	Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices
title_full	Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices
title_fullStr	Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices
title_full_unstemmed	Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices
title_sort	paraguay diagnostic review of consumer protection and financial literacy : volume 2. comparison with good practices
publisher	World Bank Group, Washington, DC
publishDate	2015
url	http://documents.worldbank.org/curated/en/2015/01/24028296/paraguay-diagnostic-review-consumer-protection-financial-literacy-vol-2-comparison-good-practices http://hdl.handle.net/10986/21487
_version_	1764448567310680064
spelling	okr-10986-214872021-04-23T14:04:03Z Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices World Bank ACCESS TO INFORMATION ACCOUNT HOLDER ACCOUNT HOLDERS ACCREDITATION ADMINISTRATIVE SUPPORT ADVERTISEMENT ADVERTISEMENTS AFFORDABILITY AMOUNT OF DEBT ANCILLARY BENEFIT ANNUAL INTEREST RATE ANTI-MONEY LAUNDERING APPROVAL PROCESS ARBITRATION ARREARS AUTO INSURANCE AVERAGE BALANCES BANK ACCOUNT BANK ACCOUNTS BANK LOANS BANKING INDUSTRY BANKING INSTITUTIONS BANKING LAW BANKING PRODUCT BANKING PRODUCTS BANKING SECTOR BANKING SERVICES BANKING SYSTEM BANKS BEST PRACTICES BORROWER BORROWING BROCHURES CALCULATION CALCULATIONS CASH FLOW CENTRAL BANK CHECKBOOK CHECKBOOKS CHECKING ACCOUNT CHECKS CIVIL CODE CONSUMER CONSUMER COMPLAINT CONSUMER COMPLAINTS CONSUMER EDUCATION CONSUMER LOANS CONSUMER ORGANIZATIONS CONSUMER PROTECTION CONSUMER PROTECTION LAW CONSUMER RIGHTS CONSUMERS COOPERATIVES COST OF CREDIT CREDIT BUREAU CREDIT BUREAUS CREDIT CARD CREDIT CARD DEBT CREDIT CARD ISSUERS CREDIT CARD PURCHASES CREDIT CARDS CREDIT INFORMATION CREDIT INSTITUTIONS CREDIT LINE CREDIT PRODUCT CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REGISTRY CREDIT RISK CREDIT RISKS CREDIT TRANSACTIONS CREDIT UNIONS CREDIT WORTHINESS CREDITS CURRENCY CURRENT ACCOUNT CURRENT ACCOUNTS DEBIT CARD DEBT DEBT REPAYMENT DEBTOR DEBTORS DEPOSIT DEPOSIT ACCOUNT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSIT PRODUCTS DEPOSITORY INSTITUTIONS DEPOSITS DEVELOPMENT BANK DISCLOSURE REQUIREMENTS DISPUTE RESOLUTION ECONOMIC RESOURCES ELECTRONIC BANKING ELECTRONIC PAYMENT ELECTRONIC PAYMENT SYSTEM EMPLOYERS EMPOWERMENT FEE STRUCTURE FINANCE COMPANIES FINANCE COMPANY FINANCIAL COMPANY FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL COST FINANCIAL CUSTOMERS FINANCIAL EDUCATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL LITERACY FINANCIAL MATTERS FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL SAFETY FINANCIAL SECTOR FINANCIAL SECTOR REGULATION FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES PROVIDERS FINANCIAL SUPPORT FINANCIAL SYSTEM FOREIGN CURRENCY GENERAL PUBLIC GUARANTEE FUND GUARANTOR HUMAN RESOURCES ID INDEBTEDNESS INFORMATION ON BORROWERS INFORMATION ON CUSTOMERS INFORMATION REQUIREMENTS INFORMATION SYSTEMS INSTALLMENT INSURANCE INSURANCE COMPANIES INSURANCE COMPANY INSURANCE POLICY INSURANCE PREMIUMS INSURANCE SCHEME INTEREST CHARGE INTEREST CHARGES INTEREST COST INTEREST RATES INTERNATIONAL BANK JUDICIAL PROCESSES JUDICIAL SYSTEM LACK OF TRANSPARENCY LEGAL AUTHORITY LEGAL CONSTRAINT LEGAL FRAMEWORK LEGAL FRAMEWORKS LIABILITY LIFE INSURANCE LIFE INSURANCE POLICIES LOAN LOAN AGREEMENT LOAN CONTRACTS LOAN COOPERATIVES LOAN PRODUCT LOAN PRODUCTS LOCAL CURRENCY LOW-INCOME LOWER INTEREST RATE LOWER INTEREST RATES MARKET SHARE MARKETING MATURITY MICROCREDIT MINIMUM PAYMENT MONTHLY INCOME MORTGAGE OUTSTANDING BALANCES OUTSTANDING DEBT OVERDRAFT PAWN PAWN SHOPS PAYMENT SCHEDULE PAYROLL DEDUCTION PERSONAL CREDIT PERSONAL FINANCE POINT OF SALE PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE CREDIT BUREAUS PRUDENTIAL SUPERVISION PUBLIC CAMPAIGN PUBLIC CREDIT RATE OF RETURN RECEIPT REGULATORY FRAMEWORK REPAYMENT REPAYMENT CAPACITY REPAYMENT SCHEDULE REPAYMENTS RESPONSIBILITIES SALARIES SALARY SALE SALES SAVINGS SAVINGS ACCOUNT SAVINGS CERTIFICATES SELF-REGULATORY AGENCY SOCIAL NETWORKS SOLVENCY STAKEHOLDERS SUPERVISION OF BANKS SUPERVISORY AGENCY SUPERVISORY AUTHORITIES SUPERVISORY AUTHORITY TAX TELECOMMUNICATIONS TERRORISM TOTAL COST TRAINING COURSES TRAINING PROGRAMS TRANSPARENCY TRANSPARENCY OF INFORMATION TRUST FUND TYPES OF LOANS UNEMPLOYMENT UNION USURY VALUABLE WAGES WEB PAGES WITHDRAWAL WORTH This review of the Consumer Protection and Financial Literacy Framework (CPFL) in Paraguay was undertaken in response to a request for technical assistance in this area made by the Central Bank of Paraguay (BCP). The objectives were: (i) to assess the existing consumer protection and financial literacy framework by reviewing laws, regulations, and actual practices in Paraguay, and comparing it with international good practice; and (ii) to provide recommendations on ways to improve the level of financial consumer protection and financial literacy in the country. The Diagnostic Review provides a detailed assessment of the institutional, legal and regulatory framework for consumer protection in four segments of the financial sector: (i) banks and finance companies, (ii) financial cooperatives, (iii) insurance companies, and, - in reflection of the important role they play in Paraguay - (iv) non-bank agents and mobile payment providers. Its findings and recommendations cover six thematic areas: (i) Institutional Arrangements, (ii) Legal and Regulatory Framework, (iii) Transparency and Disclosure, (iv) Business Practices, (v) Complaints Handling and Dispute Resolution, and as a stand-alone section (vi) Financial Education. 2015-02-25T17:31:24Z 2015-02-25T17:31:24Z 2015-01 http://documents.worldbank.org/curated/en/2015/01/24028296/paraguay-diagnostic-review-consumer-protection-financial-literacy-vol-2-comparison-good-practices http://hdl.handle.net/10986/21487 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Group, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Financial Sector Study Latin America & Caribbean Paraguay

Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices

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