Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade
Since 2001, the Afghan population's access to basic services has greatly improved in nearly all sectors. School enrolment has increased sharply, with over eight million children currently enrolled in school, of which 39 percent are girls. Curr...
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| Format: | Publications & Research |
| Language: | English en_US |
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Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2014/05/20346330/critical-administrative-constraints-service-delivery-improving-public-services-afghanistans-transformational-decade http://hdl.handle.net/10986/20765 |
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okr-10986-20765 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
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World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ABSENTEEISM ABUSE ACCESS TO EDUCATION ACCESS TO RESOURCES ACCOUNTABILITY ACCOUNTABILITY FRAMEWORK ACCOUNTABILITY MECHANISMS ACCOUNTING ADMINISTRATIVE ARRANGEMENTS ADMINISTRATIVE STRUCTURE ALLOCATION ASSETS BASIC SERVICES BEST PRACTICES BUDGET ALLOCATION BUDGET CONSTRAINTS BUDGET EXECUTION BUDGET EXPENDITURE BUDGET OPERATIONS BUDGET PLAN BUDGET PLANNING BUDGET STRUCTURE BUDGET SUPPORT BUREAUCRACY CAPACITY BUILDING CHART OF ACCOUNTS CITIZEN CIVIL SERVANT CIVIL SERVANTS CIVIL SERVICE CIVIL SERVICE REGULATIONS COMMUNITY DEVELOPMENT COMMUNITY LEADERS COMMUNITY MEMBERS CONSTRUCTION COMPANIES CORRUPT COST ESTIMATES DATA ANALYSIS DATA AVAILABILITY DATA COLLECTION DATA COLLECTION PROCESS DECISION-MAKING DECISION-MAKING PROCESSES DISCRETION DISCRETIONARY PROGRAMS ECONOMIC DEVELOPMENT EDUCATION BUDGET EDUCATION EXPENDITURES EXERCISES EXPENDITURE DATA EXPENDITURES FINANCIAL INFORMATION FINANCIAL MANAGEMENT INFORMATION FINANCIAL MANAGEMENT INFORMATION SYSTEM GOVERNMENT BUDGET GOVERNMENT ENTITIES GOVERNMENT OFFICIALS GOVERNMENT POLICY GOVERNMENT REVENUE GROSS DOMESTIC PRODUCT HEALTH CLINICS HEALTH DEPARTMENTS HEALTH MANAGEMENT HEALTH MINISTRY HEALTH POLICY HEALTH SECTOR HEALTH SERVICES HEALTH SYSTEMS HEALTH WORKERS HOSPITAL SERVICES HOSPITALS IMMUNIZATION IMMUNODEFICIENCY INCOME INFORMATION FLOWS INFRASTRUCTURE SERVICES INTEGRITY INTERNATIONAL AID INTERNATIONAL COMMUNITY INTERNATIONAL DEVELOPMENT INTERVENTION INVESTIGATION LAWS LOCAL GOVERNANCE MAINTENANCE BUDGET MEASURABLE INDICATORS MEDICINES MILITARY EXPENDITURES MINISTER MINISTERS MINISTRY OF FINANCE MORTALITY NATIONAL BUDGET NATIONAL DEVELOPMENT NATIONAL FRAMEWORK NATIONAL GOVERNANCE NATIONAL GOVERNMENT NATIONAL LEVEL NATIONAL PRIORITY OUTCOME DATA OUTCOME INDICATORS OUTPUT DATA PATIENT PERFORMANCE ASSESSMENTS POOR PERFORMANCE PRIVATE SECTOR PROCUREMENT PROCUREMENT LAW PROCUREMENT POLICY PROGRAM IMPLEMENTATION PROGRAM OBJECTIVES PROGRAM OPERATIONS PROGRAMS PROVINCIAL EDUCATION PROVINCIAL LEVEL PROVISION OF EDUCATION SERVICES PUBLIC ADMINISTRATION PUBLIC EDUCATION PUBLIC EXPENDITURE PUBLIC EXPENDITURE REQUIREMENTS PUBLIC EXPENDITURE TRACKING PUBLIC FINANCIAL MANAGEMENT PUBLIC HEALTH PUBLIC HEALTH SERVICES PUBLIC POLICY PUBLIC POLICY OBJECTIVES PUBLIC RESOURCES PUBLIC REVENUE PUBLIC SECTOR PUBLIC SECTORS PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICE PROVIDERS PUBLIC SERVICE PROVISION PUBLIC SERVICES QUALITY ASSURANCE QUALITY OF EDUCATION QUALITY OF SERVICES QUANTITATIVE DATA REFORM AGENDA REFORM PROCESS REGULATORY FRAMEWORK REPRESENTATIVE BODIES SALARY PAYMENTS SCHOOL MANAGEMENT SECTOR MANAGERS SERVICE DELIVERY SERVICE FACILITIES SERVICE FACILITY SERVICE PROCEDURES SERVICE PROVIDERS SERVICE PROVISION SERVICE STANDARDS SOCIAL DEVELOPMENT STRATEGIC PRIORITIES TRANSPARENCY URBANIZATION |
| spellingShingle |
ABSENTEEISM ABUSE ACCESS TO EDUCATION ACCESS TO RESOURCES ACCOUNTABILITY ACCOUNTABILITY FRAMEWORK ACCOUNTABILITY MECHANISMS ACCOUNTING ADMINISTRATIVE ARRANGEMENTS ADMINISTRATIVE STRUCTURE ALLOCATION ASSETS BASIC SERVICES BEST PRACTICES BUDGET ALLOCATION BUDGET CONSTRAINTS BUDGET EXECUTION BUDGET EXPENDITURE BUDGET OPERATIONS BUDGET PLAN BUDGET PLANNING BUDGET STRUCTURE BUDGET SUPPORT BUREAUCRACY CAPACITY BUILDING CHART OF ACCOUNTS CITIZEN CIVIL SERVANT CIVIL SERVANTS CIVIL SERVICE CIVIL SERVICE REGULATIONS COMMUNITY DEVELOPMENT COMMUNITY LEADERS COMMUNITY MEMBERS CONSTRUCTION COMPANIES CORRUPT COST ESTIMATES DATA ANALYSIS DATA AVAILABILITY DATA COLLECTION DATA COLLECTION PROCESS DECISION-MAKING DECISION-MAKING PROCESSES DISCRETION DISCRETIONARY PROGRAMS ECONOMIC DEVELOPMENT EDUCATION BUDGET EDUCATION EXPENDITURES EXERCISES EXPENDITURE DATA EXPENDITURES FINANCIAL INFORMATION FINANCIAL MANAGEMENT INFORMATION FINANCIAL MANAGEMENT INFORMATION SYSTEM GOVERNMENT BUDGET GOVERNMENT ENTITIES GOVERNMENT OFFICIALS GOVERNMENT POLICY GOVERNMENT REVENUE GROSS DOMESTIC PRODUCT HEALTH CLINICS HEALTH DEPARTMENTS HEALTH MANAGEMENT HEALTH MINISTRY HEALTH POLICY HEALTH SECTOR HEALTH SERVICES HEALTH SYSTEMS HEALTH WORKERS HOSPITAL SERVICES HOSPITALS IMMUNIZATION IMMUNODEFICIENCY INCOME INFORMATION FLOWS INFRASTRUCTURE SERVICES INTEGRITY INTERNATIONAL AID INTERNATIONAL COMMUNITY INTERNATIONAL DEVELOPMENT INTERVENTION INVESTIGATION LAWS LOCAL GOVERNANCE MAINTENANCE BUDGET MEASURABLE INDICATORS MEDICINES MILITARY EXPENDITURES MINISTER MINISTERS MINISTRY OF FINANCE MORTALITY NATIONAL BUDGET NATIONAL DEVELOPMENT NATIONAL FRAMEWORK NATIONAL GOVERNANCE NATIONAL GOVERNMENT NATIONAL LEVEL NATIONAL PRIORITY OUTCOME DATA OUTCOME INDICATORS OUTPUT DATA PATIENT PERFORMANCE ASSESSMENTS POOR PERFORMANCE PRIVATE SECTOR PROCUREMENT PROCUREMENT LAW PROCUREMENT POLICY PROGRAM IMPLEMENTATION PROGRAM OBJECTIVES PROGRAM OPERATIONS PROGRAMS PROVINCIAL EDUCATION PROVINCIAL LEVEL PROVISION OF EDUCATION SERVICES PUBLIC ADMINISTRATION PUBLIC EDUCATION PUBLIC EXPENDITURE PUBLIC EXPENDITURE REQUIREMENTS PUBLIC EXPENDITURE TRACKING PUBLIC FINANCIAL MANAGEMENT PUBLIC HEALTH PUBLIC HEALTH SERVICES PUBLIC POLICY PUBLIC POLICY OBJECTIVES PUBLIC RESOURCES PUBLIC REVENUE PUBLIC SECTOR PUBLIC SECTORS PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICE PROVIDERS PUBLIC SERVICE PROVISION PUBLIC SERVICES QUALITY ASSURANCE QUALITY OF EDUCATION QUALITY OF SERVICES QUANTITATIVE DATA REFORM AGENDA REFORM PROCESS REGULATORY FRAMEWORK REPRESENTATIVE BODIES SALARY PAYMENTS SCHOOL MANAGEMENT SECTOR MANAGERS SERVICE DELIVERY SERVICE FACILITIES SERVICE FACILITY SERVICE PROCEDURES SERVICE PROVIDERS SERVICE PROVISION SERVICE STANDARDS SOCIAL DEVELOPMENT STRATEGIC PRIORITIES TRANSPARENCY URBANIZATION World Bank Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade |
| geographic_facet |
South Asia Afghanistan |
| description |
Since 2001, the Afghan population's
access to basic services has greatly improved in nearly all
sectors. School enrolment has increased sharply, with over
eight million children currently enrolled in school, of
which 39 percent are girls. Current strategies for improving
sub-national service delivery focus on delegating greater
authority to provincial and district administrations. This
report aims to identify administrative constraints in three
key sectors of public service delivery, education, health
and agricultural extension services. The analysis follows
the service delivery chain, from central to provincial,
through district to community level, and is particularly
concerned to examine service delivery in these three sectors
through the window of sub-national governance and its
relations to the service delivery mandates of line
ministries. The study provides the Government of Afghanistan
with recommendations on how to alleviate critical
constraints to service delivery at sub-national levels on a
sustainable basis, in the context of an expected restrained
fiscal future. The report's main findings are based on
qualitative research. The key findings are based on existing
literature and reports as well as field visits to 5
provinces and 10 districts and qualitative analyses of over
171 key-informant interviews on different levels of service
delivery administration, 68 in-depth interviews with
community leaders, and a community household survey in 20
communities spread over 5 provinces and 55 service
facilities (for example, schools and clinics) were assessed.
The report is split into six sections: section one gives
executive summary; section two provides a brief introduction
to the study objectives and clarifies some key definitions;
section three outlines the methods used to perform the
analysis; sections four, five, and six provide in-depth
discussions of education, health, and agriculture extension
respectively; and section seven provides recommendations and
concludes. The over-arching governance structures and
further methodological details are given in appendix one.
All references and research tools are presented in annexes. |
| format |
Publications & Research |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade |
| title_short |
Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade |
| title_full |
Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade |
| title_fullStr |
Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade |
| title_full_unstemmed |
Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade |
| title_sort |
critical administrative constraints to service delivery : improving public services in afghanistan's transformational decade |
| publisher |
Washington, DC |
| publishDate |
2014 |
| url |
http://documents.worldbank.org/curated/en/2014/05/20346330/critical-administrative-constraints-service-delivery-improving-public-services-afghanistans-transformational-decade http://hdl.handle.net/10986/20765 |
| _version_ |
1764446127988408320 |
| spelling |
okr-10986-207652021-04-23T14:03:57Z Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade World Bank ABSENTEEISM ABUSE ACCESS TO EDUCATION ACCESS TO RESOURCES ACCOUNTABILITY ACCOUNTABILITY FRAMEWORK ACCOUNTABILITY MECHANISMS ACCOUNTING ADMINISTRATIVE ARRANGEMENTS ADMINISTRATIVE STRUCTURE ALLOCATION ASSETS BASIC SERVICES BEST PRACTICES BUDGET ALLOCATION BUDGET CONSTRAINTS BUDGET EXECUTION BUDGET EXPENDITURE BUDGET OPERATIONS BUDGET PLAN BUDGET PLANNING BUDGET STRUCTURE BUDGET SUPPORT BUREAUCRACY CAPACITY BUILDING CHART OF ACCOUNTS CITIZEN CIVIL SERVANT CIVIL SERVANTS CIVIL SERVICE CIVIL SERVICE REGULATIONS COMMUNITY DEVELOPMENT COMMUNITY LEADERS COMMUNITY MEMBERS CONSTRUCTION COMPANIES CORRUPT COST ESTIMATES DATA ANALYSIS DATA AVAILABILITY DATA COLLECTION DATA COLLECTION PROCESS DECISION-MAKING DECISION-MAKING PROCESSES DISCRETION DISCRETIONARY PROGRAMS ECONOMIC DEVELOPMENT EDUCATION BUDGET EDUCATION EXPENDITURES EXERCISES EXPENDITURE DATA EXPENDITURES FINANCIAL INFORMATION FINANCIAL MANAGEMENT INFORMATION FINANCIAL MANAGEMENT INFORMATION SYSTEM GOVERNMENT BUDGET GOVERNMENT ENTITIES GOVERNMENT OFFICIALS GOVERNMENT POLICY GOVERNMENT REVENUE GROSS DOMESTIC PRODUCT HEALTH CLINICS HEALTH DEPARTMENTS HEALTH MANAGEMENT HEALTH MINISTRY HEALTH POLICY HEALTH SECTOR HEALTH SERVICES HEALTH SYSTEMS HEALTH WORKERS HOSPITAL SERVICES HOSPITALS IMMUNIZATION IMMUNODEFICIENCY INCOME INFORMATION FLOWS INFRASTRUCTURE SERVICES INTEGRITY INTERNATIONAL AID INTERNATIONAL COMMUNITY INTERNATIONAL DEVELOPMENT INTERVENTION INVESTIGATION LAWS LOCAL GOVERNANCE MAINTENANCE BUDGET MEASURABLE INDICATORS MEDICINES MILITARY EXPENDITURES MINISTER MINISTERS MINISTRY OF FINANCE MORTALITY NATIONAL BUDGET NATIONAL DEVELOPMENT NATIONAL FRAMEWORK NATIONAL GOVERNANCE NATIONAL GOVERNMENT NATIONAL LEVEL NATIONAL PRIORITY OUTCOME DATA OUTCOME INDICATORS OUTPUT DATA PATIENT PERFORMANCE ASSESSMENTS POOR PERFORMANCE PRIVATE SECTOR PROCUREMENT PROCUREMENT LAW PROCUREMENT POLICY PROGRAM IMPLEMENTATION PROGRAM OBJECTIVES PROGRAM OPERATIONS PROGRAMS PROVINCIAL EDUCATION PROVINCIAL LEVEL PROVISION OF EDUCATION SERVICES PUBLIC ADMINISTRATION PUBLIC EDUCATION PUBLIC EXPENDITURE PUBLIC EXPENDITURE REQUIREMENTS PUBLIC EXPENDITURE TRACKING PUBLIC FINANCIAL MANAGEMENT PUBLIC HEALTH PUBLIC HEALTH SERVICES PUBLIC POLICY PUBLIC POLICY OBJECTIVES PUBLIC RESOURCES PUBLIC REVENUE PUBLIC SECTOR PUBLIC SECTORS PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICE PROVIDERS PUBLIC SERVICE PROVISION PUBLIC SERVICES QUALITY ASSURANCE QUALITY OF EDUCATION QUALITY OF SERVICES QUANTITATIVE DATA REFORM AGENDA REFORM PROCESS REGULATORY FRAMEWORK REPRESENTATIVE BODIES SALARY PAYMENTS SCHOOL MANAGEMENT SECTOR MANAGERS SERVICE DELIVERY SERVICE FACILITIES SERVICE FACILITY SERVICE PROCEDURES SERVICE PROVIDERS SERVICE PROVISION SERVICE STANDARDS SOCIAL DEVELOPMENT STRATEGIC PRIORITIES TRANSPARENCY URBANIZATION Since 2001, the Afghan population's access to basic services has greatly improved in nearly all sectors. School enrolment has increased sharply, with over eight million children currently enrolled in school, of which 39 percent are girls. Current strategies for improving sub-national service delivery focus on delegating greater authority to provincial and district administrations. This report aims to identify administrative constraints in three key sectors of public service delivery, education, health and agricultural extension services. The analysis follows the service delivery chain, from central to provincial, through district to community level, and is particularly concerned to examine service delivery in these three sectors through the window of sub-national governance and its relations to the service delivery mandates of line ministries. The study provides the Government of Afghanistan with recommendations on how to alleviate critical constraints to service delivery at sub-national levels on a sustainable basis, in the context of an expected restrained fiscal future. The report's main findings are based on qualitative research. The key findings are based on existing literature and reports as well as field visits to 5 provinces and 10 districts and qualitative analyses of over 171 key-informant interviews on different levels of service delivery administration, 68 in-depth interviews with community leaders, and a community household survey in 20 communities spread over 5 provinces and 55 service facilities (for example, schools and clinics) were assessed. The report is split into six sections: section one gives executive summary; section two provides a brief introduction to the study objectives and clarifies some key definitions; section three outlines the methods used to perform the analysis; sections four, five, and six provide in-depth discussions of education, health, and agriculture extension respectively; and section seven provides recommendations and concludes. The over-arching governance structures and further methodological details are given in appendix one. All references and research tools are presented in annexes. 2014-12-17T19:34:58Z 2014-12-17T19:34:58Z 2014-05 http://documents.worldbank.org/curated/en/2014/05/20346330/critical-administrative-constraints-service-delivery-improving-public-services-afghanistans-transformational-decade http://hdl.handle.net/10986/20765 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ Washington, DC Publications & Research Publications & Research :: Working Paper South Asia Afghanistan |