Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade
Since 2001, the Afghan population's access to basic services has greatly improved in nearly all sectors. School enrolment has increased sharply, with over eight million children currently enrolled in school, of which 39 percent are girls. Curr...
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| Format: | Publications & Research |
| Language: | English en_US |
| Published: |
Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2014/05/20346330/critical-administrative-constraints-service-delivery-improving-public-services-afghanistans-transformational-decade http://hdl.handle.net/10986/20765 |
| Summary: | Since 2001, the Afghan population's
access to basic services has greatly improved in nearly all
sectors. School enrolment has increased sharply, with over
eight million children currently enrolled in school, of
which 39 percent are girls. Current strategies for improving
sub-national service delivery focus on delegating greater
authority to provincial and district administrations. This
report aims to identify administrative constraints in three
key sectors of public service delivery, education, health
and agricultural extension services. The analysis follows
the service delivery chain, from central to provincial,
through district to community level, and is particularly
concerned to examine service delivery in these three sectors
through the window of sub-national governance and its
relations to the service delivery mandates of line
ministries. The study provides the Government of Afghanistan
with recommendations on how to alleviate critical
constraints to service delivery at sub-national levels on a
sustainable basis, in the context of an expected restrained
fiscal future. The report's main findings are based on
qualitative research. The key findings are based on existing
literature and reports as well as field visits to 5
provinces and 10 districts and qualitative analyses of over
171 key-informant interviews on different levels of service
delivery administration, 68 in-depth interviews with
community leaders, and a community household survey in 20
communities spread over 5 provinces and 55 service
facilities (for example, schools and clinics) were assessed.
The report is split into six sections: section one gives
executive summary; section two provides a brief introduction
to the study objectives and clarifies some key definitions;
section three outlines the methods used to perform the
analysis; sections four, five, and six provide in-depth
discussions of education, health, and agriculture extension
respectively; and section seven provides recommendations and
concludes. The over-arching governance structures and
further methodological details are given in appendix one.
All references and research tools are presented in annexes. |
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