Service Delivery Indicators : Kenya
Without consistent and accurate information on the quality of services, it is difficult for citizens or politicians (the principal) to assess how service providers (the agent) are performing and to take corrective action. The service delivery indic...
| Main Authors: | , |
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| Format: | Working Paper |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2014
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2013/07/20172319/service-delivery-indicators-kenya http://hdl.handle.net/10986/20136 |
| Summary: | Without consistent and accurate
information on the quality of services, it is difficult for
citizens or politicians (the principal) to assess how
service providers (the agent) are performing and to take
corrective action. The service delivery indicators (SDI)
provide a set of metrics to benchmark the performance of
schools and health clinics in Africa. The indicators can be
used to track progress within and across countries over
time, and aim to enhance active monitoring of service
delivery to increase public accountability and good
governance. Ultimately, the goal of this effort is to help
policymakers, citizens, service providers, donors, and other
stakeholders enhance the quality of services and improve
development outcomes. This report presents the findings from
the implementation of the first SDI survey in Kenya. The
production of health services requires three dimensions of
service delivery: (i) the availability of key inputs such as
drugs, equipment and infrastructure; (ii) providers who are
skilled; and (iii) providers who exert the necessary effort
in applying knowledge and skills. The SDI surveys allow for
the assessment of how these elements come together to
produce quality health services in the same place at the
same time. This paper is structured as follows: section one
gives introduction. Section two outlines the analytical
underpinnings of the indicators and how they are
categorized. Section three presents the methodology of the
Kenya SDI education and health surveys. The results are
presented and analyzed in section four and section five. The
report concludes with a summary of the overall findings and
some implications for Kenya. |
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