Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations
The diagnostic review for Consumer Protection and Financial Literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework in four segments of the financial sector: banking, microfinance, securities, and insura...
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| Format: | PSD, Privatization and Industrial Policy |
| Language: | English en_US |
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Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2014/03/19454949/pakistan-diagnostic-review-consumer-protection-financial-literacy-vol-1-2-key-findings-recommendations http://hdl.handle.net/10986/18657 |
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okr-10986-18657 |
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oai_dc |
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Digital Repository |
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Foreign Institution |
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Digital Repositories |
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World Bank Open Knowledge Repository |
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World Bank |
| language |
English en_US |
| topic |
ASSET MANAGEMENT ATM ATMS AWARENESS CAMPAIGNS BANK ACCOUNT BANK BRANCHES BANK CUSTOMERS BANK LENDING BANKERS ASSOCIATION BANKING INDUSTRY BANKING PRODUCTS BANKS BASIC FINANCIAL LITERACY BASIC FINANCIAL TOPICS BENEFICIARIES BORROWER BORROWING BROKERAGE BROKERAGE FIRMS BUDGETING BUSINESS PRACTICES CALCULATION CAPITAL MARKET CAPITAL MARKET INVESTOR CAPITAL MARKETS CASH FLOW CENTRAL DEPOSITORY CODE OF CONDUCT CODES OF CONDUCT COMMERCIAL BANKS COMMODITIES COMMODITY COMPREHENSIVE FINANCIAL EDUCATION CONFIDENCE OF INVESTORS CONFIDENTIALITY CONFLICTS OF INTEREST CONSUMER CONSUMER COMPLAINTS CONSUMER CREDIT CONSUMER DISCLOSURE CONSUMER FINANCE CONSUMER ISSUES CONSUMER LENDING CONSUMER PROTECTION CONSUMER PROTECTION LAWS CONSUMER PROTECTION MEASURES CONSUMER RIGHTS CONSUMER UNDERSTANDING CONSUMERS CONTRIBUTIONS CREDIT CARDS CREDIT PRODUCTS CREDITWORTHINESS DAY-TO-DAY MONEY MANAGEMENT DEALING WITH BANK DEBT DEBT COLLECTION DEBT MANAGEMENT DECEPTIVE PRACTICES DELIVERY MECHANISMS DEPOSIT DEPOSIT INSURANCE DEPOSITS DEVELOPMENT FINANCE DISCLOSURE DOCUMENTS DISCLOSURE REQUIREMENTS DISCLOSURE STANDARDS DISPUTE RESOLUTION EDUCATION PROGRAM EDUCATIONAL MATERIALS EXCHANGE COMMISSION FAMILY MEMBERS FINANCE PRODUCTS FINANCIAL ARRANGEMENTS FINANCIAL CONCEPTS FINANCIAL CONSUMER FINANCIAL EDUCATION FINANCIAL EDUCATION INITIATIVES FINANCIAL EDUCATION PROGRAM FINANCIAL EDUCATION PROGRAMS FINANCIAL EXCLUSION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INVESTMENTS FINANCIAL LITERACY FINANCIAL LITERACY CURRICULUM FINANCIAL LITERACY INITIATIVES FINANCIAL LITERACY PROGRAM FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL REGULATORS FINANCIAL SECTOR FINANCIAL SECTOR POLICIES FINANCIAL SECTOR POLICY FINANCIAL SECTORS FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES AUTHORITY FINANCIAL SYSTEM FINANCIAL TOOLS FORMAL EDUCATION FRAUD FUTURES GENERAL POPULATION GENERAL PUBLIC HEALTH INSURANCE INFLATION INFORMATION TO CONSUMERS INSURANCE INSURANCE COMPANIES INSURANCE INDUSTRY INSURANCE MARKETS INSURANCE POLICY INSURER INSURERS INTEREST RATE INTEREST RATES INTERNATIONAL BANK INTERNATIONAL DEVELOPMENT INVESTING INVESTMENT ACCOUNT INVESTMENT ACCOUNTS INVESTMENT DECISION INVESTMENT POLICIES INVESTOR EDUCATION INVESTOR PROTECTION JURISDICTION LACK OF INFORMATION LARGE BANKS LEGAL ENVIRONMENT LEGAL FRAMEWORK LEGAL SYSTEM LIABILITY LIFE INSURANCE LOAN LOAN APPLICATION LOAN OFFICERS LOAN UNDERWRITING LOW-INCOME LOW-INCOME COUNTRIES LOWER-INCOME INDIVIDUALS MARKET PARTICIPANTS MARKETING MASS MEDIA MEDIA CAMPAIGN MEDIA CAMPAIGNS MEDIUM ENTERPRISE MEDIUM ENTERPRISES MICROFINANCE MOBILE BANKING MOBILE PHONE MOBILE PHONES MONTHLY INCOME MORTGAGES MUTUAL FUND MUTUAL FUNDS NEW PRODUCTS PENSIONS PHONE BANKING PORTFOLIO POTENTIAL INVESTORS POVERTY ALLEVIATION PRIVACY PRIVATE SECTOR DEVELOPMENT PROBABILITY PROFESSIONAL ASSOCIATIONS PROFIT SHARING PRUDENT FINANCIAL DECISIONS PUBLIC AWARENESS PUBLIC CONFIDENCE QUESTIONNAIRE RAPID GROWTH REGISTRATION OF SECURITIES REGULATOR REGULATORY BODIES REGULATORY ENVIRONMENTS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REGULATORY GAPS REGULATORY REQUIREMENT REPUTATION RESPONSIBILITIES RETIREMENT RETIREMENT AGE RISK MANAGEMENT SAFETY NET SALE SALES SAVERS SAVINGS SAVINGS PROGRAMS SECURITIES SECURITIES MARKET SECURITIES MARKETS SENIOR SOURCE OF INFORMATION STAKEHOLDER STAKEHOLDERS STATE BANK STOCK EXCHANGE STOCK EXCHANGES SUPERVISORY AGENCIES TAX TECHNICAL ASSISTANCE TOTAL COSTS TRADES TRANSPARENCY TRUST FUND TYPICAL INVESTOR UNEXPECTED EXPENSES VALUABLE VALUATION WITHDRAWAL |
| spellingShingle |
ASSET MANAGEMENT ATM ATMS AWARENESS CAMPAIGNS BANK ACCOUNT BANK BRANCHES BANK CUSTOMERS BANK LENDING BANKERS ASSOCIATION BANKING INDUSTRY BANKING PRODUCTS BANKS BASIC FINANCIAL LITERACY BASIC FINANCIAL TOPICS BENEFICIARIES BORROWER BORROWING BROKERAGE BROKERAGE FIRMS BUDGETING BUSINESS PRACTICES CALCULATION CAPITAL MARKET CAPITAL MARKET INVESTOR CAPITAL MARKETS CASH FLOW CENTRAL DEPOSITORY CODE OF CONDUCT CODES OF CONDUCT COMMERCIAL BANKS COMMODITIES COMMODITY COMPREHENSIVE FINANCIAL EDUCATION CONFIDENCE OF INVESTORS CONFIDENTIALITY CONFLICTS OF INTEREST CONSUMER CONSUMER COMPLAINTS CONSUMER CREDIT CONSUMER DISCLOSURE CONSUMER FINANCE CONSUMER ISSUES CONSUMER LENDING CONSUMER PROTECTION CONSUMER PROTECTION LAWS CONSUMER PROTECTION MEASURES CONSUMER RIGHTS CONSUMER UNDERSTANDING CONSUMERS CONTRIBUTIONS CREDIT CARDS CREDIT PRODUCTS CREDITWORTHINESS DAY-TO-DAY MONEY MANAGEMENT DEALING WITH BANK DEBT DEBT COLLECTION DEBT MANAGEMENT DECEPTIVE PRACTICES DELIVERY MECHANISMS DEPOSIT DEPOSIT INSURANCE DEPOSITS DEVELOPMENT FINANCE DISCLOSURE DOCUMENTS DISCLOSURE REQUIREMENTS DISCLOSURE STANDARDS DISPUTE RESOLUTION EDUCATION PROGRAM EDUCATIONAL MATERIALS EXCHANGE COMMISSION FAMILY MEMBERS FINANCE PRODUCTS FINANCIAL ARRANGEMENTS FINANCIAL CONCEPTS FINANCIAL CONSUMER FINANCIAL EDUCATION FINANCIAL EDUCATION INITIATIVES FINANCIAL EDUCATION PROGRAM FINANCIAL EDUCATION PROGRAMS FINANCIAL EXCLUSION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INVESTMENTS FINANCIAL LITERACY FINANCIAL LITERACY CURRICULUM FINANCIAL LITERACY INITIATIVES FINANCIAL LITERACY PROGRAM FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL REGULATORS FINANCIAL SECTOR FINANCIAL SECTOR POLICIES FINANCIAL SECTOR POLICY FINANCIAL SECTORS FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES AUTHORITY FINANCIAL SYSTEM FINANCIAL TOOLS FORMAL EDUCATION FRAUD FUTURES GENERAL POPULATION GENERAL PUBLIC HEALTH INSURANCE INFLATION INFORMATION TO CONSUMERS INSURANCE INSURANCE COMPANIES INSURANCE INDUSTRY INSURANCE MARKETS INSURANCE POLICY INSURER INSURERS INTEREST RATE INTEREST RATES INTERNATIONAL BANK INTERNATIONAL DEVELOPMENT INVESTING INVESTMENT ACCOUNT INVESTMENT ACCOUNTS INVESTMENT DECISION INVESTMENT POLICIES INVESTOR EDUCATION INVESTOR PROTECTION JURISDICTION LACK OF INFORMATION LARGE BANKS LEGAL ENVIRONMENT LEGAL FRAMEWORK LEGAL SYSTEM LIABILITY LIFE INSURANCE LOAN LOAN APPLICATION LOAN OFFICERS LOAN UNDERWRITING LOW-INCOME LOW-INCOME COUNTRIES LOWER-INCOME INDIVIDUALS MARKET PARTICIPANTS MARKETING MASS MEDIA MEDIA CAMPAIGN MEDIA CAMPAIGNS MEDIUM ENTERPRISE MEDIUM ENTERPRISES MICROFINANCE MOBILE BANKING MOBILE PHONE MOBILE PHONES MONTHLY INCOME MORTGAGES MUTUAL FUND MUTUAL FUNDS NEW PRODUCTS PENSIONS PHONE BANKING PORTFOLIO POTENTIAL INVESTORS POVERTY ALLEVIATION PRIVACY PRIVATE SECTOR DEVELOPMENT PROBABILITY PROFESSIONAL ASSOCIATIONS PROFIT SHARING PRUDENT FINANCIAL DECISIONS PUBLIC AWARENESS PUBLIC CONFIDENCE QUESTIONNAIRE RAPID GROWTH REGISTRATION OF SECURITIES REGULATOR REGULATORY BODIES REGULATORY ENVIRONMENTS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REGULATORY GAPS REGULATORY REQUIREMENT REPUTATION RESPONSIBILITIES RETIREMENT RETIREMENT AGE RISK MANAGEMENT SAFETY NET SALE SALES SAVERS SAVINGS SAVINGS PROGRAMS SECURITIES SECURITIES MARKET SECURITIES MARKETS SENIOR SOURCE OF INFORMATION STAKEHOLDER STAKEHOLDERS STATE BANK STOCK EXCHANGE STOCK EXCHANGES SUPERVISORY AGENCIES TAX TECHNICAL ASSISTANCE TOTAL COSTS TRADES TRANSPARENCY TRUST FUND TYPICAL INVESTOR UNEXPECTED EXPENSES VALUABLE VALUATION WITHDRAWAL World Bank Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations |
| geographic_facet |
South Asia Pakistan |
| description |
The diagnostic review for Consumer
Protection and Financial Literacy (CPFL) provides a detailed
assessment of the institutional, legal, and regulatory
framework in four segments of the financial sector: banking,
microfinance, securities, and insurance. The review took
place in response to a request for World Bank technical
assistance in the field of financial consumer protection
made by Pakistan's Ministry of Finance (MoF), the State
Bank of Pakistan (SBP), and the Securities and Exchange
Commission of Pakistan (SECP). The review consists of two
volumes. Volume one summarize the key findings and
recommendations of the review and Volume two presents a
detailed assessment of each financial segment compared
against the good practices for financial consumer
protection. The key findings and recommendations in volume
one cover five areas: (i) the institutional, legal, and
regulatory framework for consumer protection; (ii)
disclosure; (iii) business practices; (iv) dispute
resolution mechanisms; and (v) financial education. Priority
recommendations are outlined in table one; a more detailed
list of recommendations is included in annex one. |
| format |
Economic & Sector Work :: PSD, Privatization and Industrial Policy |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations |
| title_short |
Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations |
| title_full |
Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations |
| title_fullStr |
Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations |
| title_full_unstemmed |
Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations |
| title_sort |
islamic republic of pakistan : diagnostic review of consumer protection and financial literacy, volume 1. key findings and recommendations |
| publisher |
Washington, DC |
| publishDate |
2014 |
| url |
http://documents.worldbank.org/curated/en/2014/03/19454949/pakistan-diagnostic-review-consumer-protection-financial-literacy-vol-1-2-key-findings-recommendations http://hdl.handle.net/10986/18657 |
| _version_ |
1764442058626433024 |
| spelling |
okr-10986-186572021-04-23T14:03:47Z Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations World Bank ASSET MANAGEMENT ATM ATMS AWARENESS CAMPAIGNS BANK ACCOUNT BANK BRANCHES BANK CUSTOMERS BANK LENDING BANKERS ASSOCIATION BANKING INDUSTRY BANKING PRODUCTS BANKS BASIC FINANCIAL LITERACY BASIC FINANCIAL TOPICS BENEFICIARIES BORROWER BORROWING BROKERAGE BROKERAGE FIRMS BUDGETING BUSINESS PRACTICES CALCULATION CAPITAL MARKET CAPITAL MARKET INVESTOR CAPITAL MARKETS CASH FLOW CENTRAL DEPOSITORY CODE OF CONDUCT CODES OF CONDUCT COMMERCIAL BANKS COMMODITIES COMMODITY COMPREHENSIVE FINANCIAL EDUCATION CONFIDENCE OF INVESTORS CONFIDENTIALITY CONFLICTS OF INTEREST CONSUMER CONSUMER COMPLAINTS CONSUMER CREDIT CONSUMER DISCLOSURE CONSUMER FINANCE CONSUMER ISSUES CONSUMER LENDING CONSUMER PROTECTION CONSUMER PROTECTION LAWS CONSUMER PROTECTION MEASURES CONSUMER RIGHTS CONSUMER UNDERSTANDING CONSUMERS CONTRIBUTIONS CREDIT CARDS CREDIT PRODUCTS CREDITWORTHINESS DAY-TO-DAY MONEY MANAGEMENT DEALING WITH BANK DEBT DEBT COLLECTION DEBT MANAGEMENT DECEPTIVE PRACTICES DELIVERY MECHANISMS DEPOSIT DEPOSIT INSURANCE DEPOSITS DEVELOPMENT FINANCE DISCLOSURE DOCUMENTS DISCLOSURE REQUIREMENTS DISCLOSURE STANDARDS DISPUTE RESOLUTION EDUCATION PROGRAM EDUCATIONAL MATERIALS EXCHANGE COMMISSION FAMILY MEMBERS FINANCE PRODUCTS FINANCIAL ARRANGEMENTS FINANCIAL CONCEPTS FINANCIAL CONSUMER FINANCIAL EDUCATION FINANCIAL EDUCATION INITIATIVES FINANCIAL EDUCATION PROGRAM FINANCIAL EDUCATION PROGRAMS FINANCIAL EXCLUSION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INVESTMENTS FINANCIAL LITERACY FINANCIAL LITERACY CURRICULUM FINANCIAL LITERACY INITIATIVES FINANCIAL LITERACY PROGRAM FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL REGULATORS FINANCIAL SECTOR FINANCIAL SECTOR POLICIES FINANCIAL SECTOR POLICY FINANCIAL SECTORS FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES AUTHORITY FINANCIAL SYSTEM FINANCIAL TOOLS FORMAL EDUCATION FRAUD FUTURES GENERAL POPULATION GENERAL PUBLIC HEALTH INSURANCE INFLATION INFORMATION TO CONSUMERS INSURANCE INSURANCE COMPANIES INSURANCE INDUSTRY INSURANCE MARKETS INSURANCE POLICY INSURER INSURERS INTEREST RATE INTEREST RATES INTERNATIONAL BANK INTERNATIONAL DEVELOPMENT INVESTING INVESTMENT ACCOUNT INVESTMENT ACCOUNTS INVESTMENT DECISION INVESTMENT POLICIES INVESTOR EDUCATION INVESTOR PROTECTION JURISDICTION LACK OF INFORMATION LARGE BANKS LEGAL ENVIRONMENT LEGAL FRAMEWORK LEGAL SYSTEM LIABILITY LIFE INSURANCE LOAN LOAN APPLICATION LOAN OFFICERS LOAN UNDERWRITING LOW-INCOME LOW-INCOME COUNTRIES LOWER-INCOME INDIVIDUALS MARKET PARTICIPANTS MARKETING MASS MEDIA MEDIA CAMPAIGN MEDIA CAMPAIGNS MEDIUM ENTERPRISE MEDIUM ENTERPRISES MICROFINANCE MOBILE BANKING MOBILE PHONE MOBILE PHONES MONTHLY INCOME MORTGAGES MUTUAL FUND MUTUAL FUNDS NEW PRODUCTS PENSIONS PHONE BANKING PORTFOLIO POTENTIAL INVESTORS POVERTY ALLEVIATION PRIVACY PRIVATE SECTOR DEVELOPMENT PROBABILITY PROFESSIONAL ASSOCIATIONS PROFIT SHARING PRUDENT FINANCIAL DECISIONS PUBLIC AWARENESS PUBLIC CONFIDENCE QUESTIONNAIRE RAPID GROWTH REGISTRATION OF SECURITIES REGULATOR REGULATORY BODIES REGULATORY ENVIRONMENTS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REGULATORY GAPS REGULATORY REQUIREMENT REPUTATION RESPONSIBILITIES RETIREMENT RETIREMENT AGE RISK MANAGEMENT SAFETY NET SALE SALES SAVERS SAVINGS SAVINGS PROGRAMS SECURITIES SECURITIES MARKET SECURITIES MARKETS SENIOR SOURCE OF INFORMATION STAKEHOLDER STAKEHOLDERS STATE BANK STOCK EXCHANGE STOCK EXCHANGES SUPERVISORY AGENCIES TAX TECHNICAL ASSISTANCE TOTAL COSTS TRADES TRANSPARENCY TRUST FUND TYPICAL INVESTOR UNEXPECTED EXPENSES VALUABLE VALUATION WITHDRAWAL The diagnostic review for Consumer Protection and Financial Literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework in four segments of the financial sector: banking, microfinance, securities, and insurance. The review took place in response to a request for World Bank technical assistance in the field of financial consumer protection made by Pakistan's Ministry of Finance (MoF), the State Bank of Pakistan (SBP), and the Securities and Exchange Commission of Pakistan (SECP). The review consists of two volumes. Volume one summarize the key findings and recommendations of the review and Volume two presents a detailed assessment of each financial segment compared against the good practices for financial consumer protection. The key findings and recommendations in volume one cover five areas: (i) the institutional, legal, and regulatory framework for consumer protection; (ii) disclosure; (iii) business practices; (iv) dispute resolution mechanisms; and (v) financial education. Priority recommendations are outlined in table one; a more detailed list of recommendations is included in annex one. 2014-06-12T21:13:21Z 2014-06-12T21:13:21Z 2014-03 http://documents.worldbank.org/curated/en/2014/03/19454949/pakistan-diagnostic-review-consumer-protection-financial-literacy-vol-1-2-key-findings-recommendations http://hdl.handle.net/10986/18657 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ Washington, DC Economic & Sector Work :: PSD, Privatization and Industrial Policy South Asia Pakistan |