Closing the Feedback Loop : Can Technology Bridge the Accountability Gap?
Enhanced transparency, accountability, and government or donor responsiveness to people needs are imperative to achieve better and more sustainable development results on the ground. The rapid spread of new technologies is transforming the daily li...
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| Format: | Publication |
| Language: | English en_US |
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Washington, DC: World Bank
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2014/05/19556545/closing-feedback-loop-can-technology-bridge-accountability-gap http://hdl.handle.net/10986/18408 |
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okr-10986-18408 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCESS TO INFORMATION ACCESS TO TECHNOLOGY ACCOUNTABILITY ACTIVISM ANALOG ARTIFACTS AVERAGE PERSON BARRIERS TO ENTRY BASIC BEST PRACTICES BOUNDARIES BROADBAND BUDGET TRANSPARENCY BUREAUCRACIES BUSINESS ASSOCIATION BUSINESS MODELS CAPABILITIES CAPABILITY CAPACITY BUILDING CAPACITY-BUILDING CELL PHONE CELL PHONES CITIES CITIZEN CITIZEN FEEDBACK CITIZEN INPUT CITIZEN PARTICIPATION CITIZEN VOICE CITIZENS CIVIC ENGAGEMENT CIVIC LIFE CIVIL SOCIETY CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS COLLABORATION COLLECTIVE ACTION COMMUNICATION TECHNOLOGIES COMMUNICATION TECHNOLOGY COMMUNITY LEADERS COMPLEXITY COMPONENTS COMPUTERS CONNECTIVITY COPYRIGHT CORPORATE RESPONSIBILITY CORRUPTION DATA ANALYSIS DECISION MAKING DECISION-MAKING DEMOCRACY DEMOCRATIC GOVERNANCE DEMOCRATIC INSTITUTIONS DEVICES DIGITAL DIGITAL DIVIDE DISCUSSION DOMAIN E-DEVELOPMENT E-GOVERNANCE E-GOVERNMENT ECONOMIC GROWTH ENGINEERING EREADINESS FEEDBACK MECHANISMS FLOWS OF INFORMATION GENERAL PUBLIC GLOBAL GOVERNANCE GLOBAL POSITIONING SYSTEM GOOD GOVERNANCE GOOD GOVERNANCE PROGRAMS GOVERNANCE ISSUES GOVERNANCE PROGRAM GOVERNMENT EMPLOYEE GOVERNMENT POLICIES GOVERNMENT SERVICE GPS GROUP DYNAMICS HANDICRAFTS HIERARCHIES HUMAN DEVELOPMENT ICT IDEA IDEAS IDENTITY IMAGE IMAGES INCOME INFORMATICS INFORMATION FLOWS INFORMATION INFRASTRUCTURE INFORMATION MANAGEMENT INFORMATION SERVICES INFORMATION SYSTEM INFORMATION SYSTEMS INFORMATION TECHNOLOGIES INFORMATION TECHNOLOGY INNOVATION INSIGHTS INTEGRATION INTELLECTUAL PROPERTY INTERMEDIATE TECHNOLOGY INTERNATIONAL DEVELOPMENT INTERNATIONAL TELECOMMUNICATION IT OUTSOURCING IVR KNOWLEDGE ECONOMY KNOWLEDGE MANAGEMENT KNOWLEDGE PLATFORMS LEADING LEARNING LEGISLATIVE REFORM LICENSE LICENSES LITERACY LOCAL COMMUNITIES LOCAL COMMUNITY LOCAL KNOWLEDGE LOOPS MANAGEMENT SYSTEMS MARKETING MEDIA MISSING DATA MOBILE PHONE MOBILE PHONES MOBILE TELEPHONY MULTIMEDIA NETWORK SOCIETY NETWORKS NEW TECHNOLOGIES NEW TECHNOLOGY NEXT GENERATION ONLINE DISCUSSIONS OPEN DEVELOPMENT OPEN SOURCE SOFTWARE OUTSOURCING PARTNER ORGANIZATIONS PENETRATION RATES PHONES POLICY CYCLE POLITICAL CONDITIONS POLITICAL ECONOMY POLITICAL ENGAGEMENT POLITICAL PARTICIPATION POLITICAL WILL POVERTY ALLEVIATION PRACTITIONERS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROFESSIONS PROGRAMS PROJECT MANAGEMENT PUBLIC ADMINISTRATION PUBLIC OFFICIALS PUBLIC POLICY PUBLIC SECTOR GOVERNANCE PUBLIC SERVICE DELIVERY PUBLISHING QUERIES RADIO RADIOS REAL-TIME INTERACTION RESULT RESULTS SATELLITE SECURITY FEATURES SERVICE PROVIDER SERVICE PROVIDERS SOCIAL CHANGE SOCIAL DEVELOPMENT SOCIAL NETWORKS SOCIOECONOMIC DEVELOPMENT SYSTEM DEVELOPMENT TECHNICAL EXPERTS TECHNOLOGICAL INNOVATIONS TELECENTRES TELECOMMUNICATION TELEPHONE TELEVISION TELEVISIONS THINKING TRANSLATION TRANSPARENCY UNDERLYING ASSUMPTIONS USER USERS USES VARIETY VERIFICATION WEB WEB BROWSERS WEBSITE WEBSITES WISDOM YOUNG WOMEN YOUTH |
| spellingShingle |
ACCESS TO INFORMATION ACCESS TO TECHNOLOGY ACCOUNTABILITY ACTIVISM ANALOG ARTIFACTS AVERAGE PERSON BARRIERS TO ENTRY BASIC BEST PRACTICES BOUNDARIES BROADBAND BUDGET TRANSPARENCY BUREAUCRACIES BUSINESS ASSOCIATION BUSINESS MODELS CAPABILITIES CAPABILITY CAPACITY BUILDING CAPACITY-BUILDING CELL PHONE CELL PHONES CITIES CITIZEN CITIZEN FEEDBACK CITIZEN INPUT CITIZEN PARTICIPATION CITIZEN VOICE CITIZENS CIVIC ENGAGEMENT CIVIC LIFE CIVIL SOCIETY CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS COLLABORATION COLLECTIVE ACTION COMMUNICATION TECHNOLOGIES COMMUNICATION TECHNOLOGY COMMUNITY LEADERS COMPLEXITY COMPONENTS COMPUTERS CONNECTIVITY COPYRIGHT CORPORATE RESPONSIBILITY CORRUPTION DATA ANALYSIS DECISION MAKING DECISION-MAKING DEMOCRACY DEMOCRATIC GOVERNANCE DEMOCRATIC INSTITUTIONS DEVICES DIGITAL DIGITAL DIVIDE DISCUSSION DOMAIN E-DEVELOPMENT E-GOVERNANCE E-GOVERNMENT ECONOMIC GROWTH ENGINEERING EREADINESS FEEDBACK MECHANISMS FLOWS OF INFORMATION GENERAL PUBLIC GLOBAL GOVERNANCE GLOBAL POSITIONING SYSTEM GOOD GOVERNANCE GOOD GOVERNANCE PROGRAMS GOVERNANCE ISSUES GOVERNANCE PROGRAM GOVERNMENT EMPLOYEE GOVERNMENT POLICIES GOVERNMENT SERVICE GPS GROUP DYNAMICS HANDICRAFTS HIERARCHIES HUMAN DEVELOPMENT ICT IDEA IDEAS IDENTITY IMAGE IMAGES INCOME INFORMATICS INFORMATION FLOWS INFORMATION INFRASTRUCTURE INFORMATION MANAGEMENT INFORMATION SERVICES INFORMATION SYSTEM INFORMATION SYSTEMS INFORMATION TECHNOLOGIES INFORMATION TECHNOLOGY INNOVATION INSIGHTS INTEGRATION INTELLECTUAL PROPERTY INTERMEDIATE TECHNOLOGY INTERNATIONAL DEVELOPMENT INTERNATIONAL TELECOMMUNICATION IT OUTSOURCING IVR KNOWLEDGE ECONOMY KNOWLEDGE MANAGEMENT KNOWLEDGE PLATFORMS LEADING LEARNING LEGISLATIVE REFORM LICENSE LICENSES LITERACY LOCAL COMMUNITIES LOCAL COMMUNITY LOCAL KNOWLEDGE LOOPS MANAGEMENT SYSTEMS MARKETING MEDIA MISSING DATA MOBILE PHONE MOBILE PHONES MOBILE TELEPHONY MULTIMEDIA NETWORK SOCIETY NETWORKS NEW TECHNOLOGIES NEW TECHNOLOGY NEXT GENERATION ONLINE DISCUSSIONS OPEN DEVELOPMENT OPEN SOURCE SOFTWARE OUTSOURCING PARTNER ORGANIZATIONS PENETRATION RATES PHONES POLICY CYCLE POLITICAL CONDITIONS POLITICAL ECONOMY POLITICAL ENGAGEMENT POLITICAL PARTICIPATION POLITICAL WILL POVERTY ALLEVIATION PRACTITIONERS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROFESSIONS PROGRAMS PROJECT MANAGEMENT PUBLIC ADMINISTRATION PUBLIC OFFICIALS PUBLIC POLICY PUBLIC SECTOR GOVERNANCE PUBLIC SERVICE DELIVERY PUBLISHING QUERIES RADIO RADIOS REAL-TIME INTERACTION RESULT RESULTS SATELLITE SECURITY FEATURES SERVICE PROVIDER SERVICE PROVIDERS SOCIAL CHANGE SOCIAL DEVELOPMENT SOCIAL NETWORKS SOCIOECONOMIC DEVELOPMENT SYSTEM DEVELOPMENT TECHNICAL EXPERTS TECHNOLOGICAL INNOVATIONS TELECENTRES TELECOMMUNICATION TELEPHONE TELEVISION TELEVISIONS THINKING TRANSLATION TRANSPARENCY UNDERLYING ASSUMPTIONS USER USERS USES VARIETY VERIFICATION WEB WEB BROWSERS WEBSITE WEBSITES WISDOM YOUNG WOMEN YOUTH Gigler, Björn-Sören Bailur, Savita Closing the Feedback Loop : Can Technology Bridge the Accountability Gap? |
| relation |
Directions in Development--Public Sector Governance; |
| description |
Enhanced transparency, accountability,
and government or donor responsiveness to people needs are
imperative to achieve better and more sustainable
development results on the ground. The rapid spread of new
technologies is transforming the daily lives of millions of
poor people around the world and has the potential to be a
real game changer for development. Improved accountability
and responsiveness are critical for reaching the goals of
eliminating extreme poverty and promoting shared prosperity
with a focus on improving the well-being of the most
vulnerable and marginalized groups in society. Within the
broader political economy context, many questions remain
unanswered about the role that new technologies can play to
act as an accelerator for closing the accountability gap.
Within this context, this report brings together new
evidence from leading academics and practitioners on the
effects of technology-enabled citizen engagement. The report
aims to address the following four main questions: how do
new technologies empower communities through participation,
transparency, and accountability?; are technologies an
accelerator for closing the accountability gap - the space
between supply (governments, service providers) and demand
(citizens, communities,civil society organizations) that
must be bridged for open and collaborative governance?;
under what conditions does this occur?; and what are the
experiences and lessons learned from existing grassroots
innovators and donor-supported citizen engagement and
crowdsourcing programs, and how can these programs be
replicated or scaled up?. The report presents a theoretical
framework about the linkages between new technologies,
participation, empowerment, and the improvement of poor
people's human well-being based on Amartya Sen's
capability approach. The book provides rich case studies
about the different factors that influence whether or not
information and communication technology (ICT)-enabled
citizen engagement programs can improve the delivery and
quality of public services to poor communities. The report
analyzes in depth both the factors and process of using new
technologies to enhance the delivery of primary health
services to pregnant women in Karnataka, India, and of
several community mapping and crowdsourcing programs in
Guinea, Haiti, Kenya, Libya, Sudan, and other countries. |
| author2 |
Gigler, Björn-Sören |
| author_facet |
Gigler, Björn-Sören Gigler, Björn-Sören Bailur, Savita |
| format |
Publications & Research :: Publication |
| author |
Gigler, Björn-Sören Bailur, Savita |
| author_sort |
Gigler, Björn-Sören |
| title |
Closing the Feedback Loop : Can Technology Bridge the Accountability Gap? |
| title_short |
Closing the Feedback Loop : Can Technology Bridge the Accountability Gap? |
| title_full |
Closing the Feedback Loop : Can Technology Bridge the Accountability Gap? |
| title_fullStr |
Closing the Feedback Loop : Can Technology Bridge the Accountability Gap? |
| title_full_unstemmed |
Closing the Feedback Loop : Can Technology Bridge the Accountability Gap? |
| title_sort |
closing the feedback loop : can technology bridge the accountability gap? |
| publisher |
Washington, DC: World Bank |
| publishDate |
2014 |
| url |
http://documents.worldbank.org/curated/en/2014/05/19556545/closing-feedback-loop-can-technology-bridge-accountability-gap http://hdl.handle.net/10986/18408 |
| _version_ |
1764442371446013952 |
| spelling |
okr-10986-184082021-04-23T14:03:48Z Closing the Feedback Loop : Can Technology Bridge the Accountability Gap? Gigler, Björn-Sören Bailur, Savita Gigler, Björn-Sören Bailur, Savita ACCESS TO INFORMATION ACCESS TO TECHNOLOGY ACCOUNTABILITY ACTIVISM ANALOG ARTIFACTS AVERAGE PERSON BARRIERS TO ENTRY BASIC BEST PRACTICES BOUNDARIES BROADBAND BUDGET TRANSPARENCY BUREAUCRACIES BUSINESS ASSOCIATION BUSINESS MODELS CAPABILITIES CAPABILITY CAPACITY BUILDING CAPACITY-BUILDING CELL PHONE CELL PHONES CITIES CITIZEN CITIZEN FEEDBACK CITIZEN INPUT CITIZEN PARTICIPATION CITIZEN VOICE CITIZENS CIVIC ENGAGEMENT CIVIC LIFE CIVIL SOCIETY CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS COLLABORATION COLLECTIVE ACTION COMMUNICATION TECHNOLOGIES COMMUNICATION TECHNOLOGY COMMUNITY LEADERS COMPLEXITY COMPONENTS COMPUTERS CONNECTIVITY COPYRIGHT CORPORATE RESPONSIBILITY CORRUPTION DATA ANALYSIS DECISION MAKING DECISION-MAKING DEMOCRACY DEMOCRATIC GOVERNANCE DEMOCRATIC INSTITUTIONS DEVICES DIGITAL DIGITAL DIVIDE DISCUSSION DOMAIN E-DEVELOPMENT E-GOVERNANCE E-GOVERNMENT E-MAIL ECONOMIC GROWTH ENGINEERING EREADINESS FEEDBACK MECHANISMS FLOWS OF INFORMATION GENERAL PUBLIC GLOBAL GOVERNANCE GLOBAL POSITIONING SYSTEM GOOD GOVERNANCE GOOD GOVERNANCE PROGRAMS GOVERNANCE ISSUES GOVERNANCE PROGRAM GOVERNMENT EMPLOYEE GOVERNMENT POLICIES GOVERNMENT SERVICE GPS GROUP DYNAMICS HANDICRAFTS HIERARCHIES HUMAN DEVELOPMENT ICT IDEA IDEAS IDENTITY IMAGE IMAGES INCOME INFORMATICS INFORMATION FLOWS INFORMATION INFRASTRUCTURE INFORMATION MANAGEMENT INFORMATION SERVICES INFORMATION SYSTEM INFORMATION SYSTEMS INFORMATION TECHNOLOGIES INFORMATION TECHNOLOGY INNOVATION INSIGHTS INTEGRATION INTELLECTUAL PROPERTY INTERMEDIATE TECHNOLOGY INTERNATIONAL DEVELOPMENT INTERNATIONAL TELECOMMUNICATION IT OUTSOURCING IVR KNOWLEDGE ECONOMY KNOWLEDGE MANAGEMENT KNOWLEDGE PLATFORMS LEADING LEARNING LEGISLATIVE REFORM LICENSE LICENSES LITERACY LOCAL COMMUNITIES LOCAL COMMUNITY LOCAL KNOWLEDGE LOOPS MANAGEMENT SYSTEMS MARKETING MEDIA MISSING DATA MOBILE PHONE MOBILE PHONES MOBILE TELEPHONY MULTIMEDIA NETWORK SOCIETY NETWORKS NEW TECHNOLOGIES NEW TECHNOLOGY NEXT GENERATION ONLINE DISCUSSIONS OPEN DEVELOPMENT OPEN SOURCE SOFTWARE OUTSOURCING PARTNER ORGANIZATIONS PENETRATION RATES PHONES POLICY CYCLE POLITICAL CONDITIONS POLITICAL ECONOMY POLITICAL ENGAGEMENT POLITICAL PARTICIPATION POLITICAL WILL POVERTY ALLEVIATION PRACTITIONERS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROFESSIONS PROGRAMS PROJECT MANAGEMENT PUBLIC ADMINISTRATION PUBLIC OFFICIALS PUBLIC POLICY PUBLIC SECTOR GOVERNANCE PUBLIC SERVICE DELIVERY PUBLISHING QUERIES RADIO RADIOS REAL-TIME INTERACTION RESULT RESULTS SATELLITE SECURITY FEATURES SERVICE PROVIDER SERVICE PROVIDERS SOCIAL CHANGE SOCIAL DEVELOPMENT SOCIAL NETWORKS SOCIOECONOMIC DEVELOPMENT SYSTEM DEVELOPMENT TECHNICAL EXPERTS TECHNOLOGICAL INNOVATIONS TELECENTRES TELECOMMUNICATION TELEPHONE TELEVISION TELEVISIONS THINKING TRANSLATION TRANSPARENCY UNDERLYING ASSUMPTIONS USER USERS USES VARIETY VERIFICATION WEB WEB BROWSERS WEBSITE WEBSITES WISDOM YOUNG WOMEN YOUTH Enhanced transparency, accountability, and government or donor responsiveness to people needs are imperative to achieve better and more sustainable development results on the ground. The rapid spread of new technologies is transforming the daily lives of millions of poor people around the world and has the potential to be a real game changer for development. Improved accountability and responsiveness are critical for reaching the goals of eliminating extreme poverty and promoting shared prosperity with a focus on improving the well-being of the most vulnerable and marginalized groups in society. Within the broader political economy context, many questions remain unanswered about the role that new technologies can play to act as an accelerator for closing the accountability gap. Within this context, this report brings together new evidence from leading academics and practitioners on the effects of technology-enabled citizen engagement. The report aims to address the following four main questions: how do new technologies empower communities through participation, transparency, and accountability?; are technologies an accelerator for closing the accountability gap - the space between supply (governments, service providers) and demand (citizens, communities,civil society organizations) that must be bridged for open and collaborative governance?; under what conditions does this occur?; and what are the experiences and lessons learned from existing grassroots innovators and donor-supported citizen engagement and crowdsourcing programs, and how can these programs be replicated or scaled up?. The report presents a theoretical framework about the linkages between new technologies, participation, empowerment, and the improvement of poor people's human well-being based on Amartya Sen's capability approach. The book provides rich case studies about the different factors that influence whether or not information and communication technology (ICT)-enabled citizen engagement programs can improve the delivery and quality of public services to poor communities. The report analyzes in depth both the factors and process of using new technologies to enhance the delivery of primary health services to pregnant women in Karnataka, India, and of several community mapping and crowdsourcing programs in Guinea, Haiti, Kenya, Libya, Sudan, and other countries. 2014-05-27T19:03:30Z 2014-05-27T19:03:30Z 2014-05-19 http://documents.worldbank.org/curated/en/2014/05/19556545/closing-feedback-loop-can-technology-bridge-accountability-gap 978-1-4648-0191-4 10.1596/978-1-4648-0191-4 http://hdl.handle.net/10986/18408 English en_US Directions in Development--Public Sector Governance; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ Washington, DC: World Bank Publications & Research :: Publication Publications & Research :: Publication |