Engaging with Citizens to Improve Services

This study explains why and how the creation of institutionalized citizen engagement will enhance public accountability, performance, and customer responsiveness in the Indian urban water and sanitation sector. It draws on ten practical case studie...

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Bibliographic Details
Main Author:	World Bank
Format:	Working Paper
Language:	English en_US
Published:	New Delhi 2014
Subjects:	BUDGETING CITIZEN ENGAGEMENT CUSTOMER RESPONSIVENESS MONITORING POLICYMAKING PUBLIC ACCOUNTABILITY PUBLIC SERVICE DELIVERY SANITATION URBAN WATER
Online Access:	http://documents.worldbank.org/curated/en/2005/01/17770488/engaging-citizens-improve-services http://hdl.handle.net/10986/17377

id	okr-10986-17377
recordtype	oai_dc
spelling	okr-10986-173772021-04-23T14:03:36Z Engaging with Citizens to Improve Services World Bank BUDGETING CITIZEN ENGAGEMENT CUSTOMER RESPONSIVENESS MONITORING POLICYMAKING PUBLIC ACCOUNTABILITY PUBLIC SERVICE DELIVERY SANITATION URBAN WATER This study explains why and how the creation of institutionalized citizen engagement will enhance public accountability, performance, and customer responsiveness in the Indian urban water and sanitation sector. It draws on ten practical case studies of citizen engagement in India to derive lessons for civil society groups, policy makers and service providers pertinent to different points in the 'service delivery chain' including policy making, planning and budgeting; standard setting and enforcement; and performance monitoring. 2014-03-25T20:19:41Z 2014-03-25T20:19:41Z 2005-01 http://documents.worldbank.org/curated/en/2005/01/17770488/engaging-citizens-improve-services http://hdl.handle.net/10986/17377 English en_US Water and sanitation program : working paper; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ New Delhi Publications & Research :: Working Paper Publications & Research
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	BUDGETING CITIZEN ENGAGEMENT CUSTOMER RESPONSIVENESS MONITORING POLICYMAKING PUBLIC ACCOUNTABILITY PUBLIC SERVICE DELIVERY SANITATION URBAN WATER
spellingShingle	BUDGETING CITIZEN ENGAGEMENT CUSTOMER RESPONSIVENESS MONITORING POLICYMAKING PUBLIC ACCOUNTABILITY PUBLIC SERVICE DELIVERY SANITATION URBAN WATER World Bank Engaging with Citizens to Improve Services
relation	Water and sanitation program : working paper;
description	This study explains why and how the creation of institutionalized citizen engagement will enhance public accountability, performance, and customer responsiveness in the Indian urban water and sanitation sector. It draws on ten practical case studies of citizen engagement in India to derive lessons for civil society groups, policy makers and service providers pertinent to different points in the 'service delivery chain' including policy making, planning and budgeting; standard setting and enforcement; and performance monitoring.
format	Publications & Research :: Working Paper
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Engaging with Citizens to Improve Services
title_short	Engaging with Citizens to Improve Services
title_full	Engaging with Citizens to Improve Services
title_fullStr	Engaging with Citizens to Improve Services
title_full_unstemmed	Engaging with Citizens to Improve Services
title_sort	engaging with citizens to improve services
publisher	New Delhi
publishDate	2014
url	http://documents.worldbank.org/curated/en/2005/01/17770488/engaging-citizens-improve-services http://hdl.handle.net/10986/17377
_version_	1764436484727767040

Engaging with Citizens to Improve Services

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