Engaging with Citizens to Improve Services
This study explains why and how the creation of institutionalized citizen engagement will enhance public accountability, performance, and customer responsiveness in the Indian urban water and sanitation sector. It draws on ten practical case studie...
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| Format: | Working Paper |
| Language: | English en_US |
| Published: |
New Delhi
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2005/01/17770488/engaging-citizens-improve-services http://hdl.handle.net/10986/17377 |
| Summary: | This study explains why and how the
creation of institutionalized citizen engagement will
enhance public accountability, performance, and customer
responsiveness in the Indian urban water and sanitation
sector. It draws on ten practical case studies of citizen
engagement in India to derive lessons for civil society
groups, policy makers and service providers pertinent to
different points in the 'service delivery chain'
including policy making, planning and budgeting; standard
setting and enforcement; and performance monitoring. |
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