Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions

Institutional sustainability (IS) is critical to translating infrastructure investments into actual service delivery. This paper examines IS for urban water utilities, and how its progress could be tracked. Common conceptualisations of IS in extant literature were found inadequate from an evaluation...

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Main Authors:	Kayaga, Sam, Mugabi, Josses, Kingdom, William
Format:	Journal Article
Language:	en_US
Published:	Elsevier 2013
Subjects:	institutional capacity institutional sustainability Maturity model urban water utilities
Online Access:	http://hdl.handle.net/10986/16304

id	okr-10986-16304
recordtype	oai_dc
spelling	okr-10986-163042021-04-23T14:03:28Z Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions Kayaga, Sam Mugabi, Josses Kingdom, William institutional capacity institutional sustainability Maturity model urban water utilities Institutional sustainability (IS) is critical to translating infrastructure investments into actual service delivery. This paper examines IS for urban water utilities, and how its progress could be tracked. Common conceptualisations of IS in extant literature were found inadequate from an evaluation stand point. We conceptualize IS as a capacity rather than a financial issue, and, consistent with a process-based approach, we propose a new evaluation tool – the water utility maturity (WUM) model – which is flexible and considers different levels of IS. The WUM model, which requires further validation/verification, was piloted in two water utilities in South Asia with positive feedback. 2013-11-19T19:05:21Z 2013-11-19T19:05:21Z 2013-12 Journal Article Utilities Policy 0957-1787 http://hdl.handle.net/10986/16304 en_US CC BY-NC-ND 3.0 IGO http://creativecommons.org/licenses/by-nc-nd/3.0/igo/ World Bank Elsevier Publications & Research :: Journal Article Publications & Research
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	en_US
topic	institutional capacity institutional sustainability Maturity model urban water utilities
spellingShingle	institutional capacity institutional sustainability Maturity model urban water utilities Kayaga, Sam Mugabi, Josses Kingdom, William Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions
description	Institutional sustainability (IS) is critical to translating infrastructure investments into actual service delivery. This paper examines IS for urban water utilities, and how its progress could be tracked. Common conceptualisations of IS in extant literature were found inadequate from an evaluation stand point. We conceptualize IS as a capacity rather than a financial issue, and, consistent with a process-based approach, we propose a new evaluation tool – the water utility maturity (WUM) model – which is flexible and considers different levels of IS. The WUM model, which requires further validation/verification, was piloted in two water utilities in South Asia with positive feedback.
format	Journal Article
author	Kayaga, Sam Mugabi, Josses Kingdom, William
author_facet	Kayaga, Sam Mugabi, Josses Kingdom, William
author_sort	Kayaga, Sam
title	Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions
title_short	Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions
title_full	Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions
title_fullStr	Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions
title_full_unstemmed	Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions
title_sort	evaluating the institutional sustainability of an urban water utility : a conceptual framework and research directions
publisher	Elsevier
publishDate	2013
url	http://hdl.handle.net/10986/16304
_version_	1764432783303770112

Evaluating the Institutional Sustainability of an Urban Water Utility : A Conceptual Framework and Research Directions

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