Vietnam - The Role of Postal Networks in Expanding Access to Financial Services Country case : Vietnam's postal finance services

This paper discusses the role of the postal network in expanding access to financial services in Vietnam. It reviews the public postal operator within the postal sector and within the broader context of the communications sector. The roles of the V...

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Bibliographic Details
Main Author:	World Bank
Format:	Other Public Sector Study
Language:	English en_US
Published:	Washington, DC 2013
Subjects:	ACCESS TO FINANCE ACCESS TO FINANCIAL SERVICE ACCESS TO FINANCIAL SERVICES ACCESS TO TELEPHONE ACCOUNT HOLDERS ACCOUNTING AMOUNT OF FUNDS ASSET MANAGEMENT ATM NETWORKS BANK BRANCHES BANK PAYMENT BANKING SERVICES BANKING SYSTEM BANKING SYSTEMS BANKS BUSINESS PLAN BUSINESS PLANNING BUSINESS VOLUMES CASH PAYMENT CASH PAYMENTS CASHLESS TRANSACTION CITY MAIL COMMERCIAL BANK COMMERCIAL BANKS COMMERCIALIZATION COMPETITIVE BIDDING COOPERATIVES CORPORATE DEPOSITS CREDIT ASSOCIATION CREDIT ASSOCIATIONS CREDIT INSTITUTION CREDIT INSTITUTIONS CREDIT POLICY CREDIT SCHEMES CREDIT TRANSFERS CUSTOMER PROFITABILITY DEBIT CARDS DEBT DECISION-MAKING DELIVERY OF MAIL DEPOSIT DEPOSIT MOBILIZATION DEPOSITORS DEPOSITS DEVELOPING COUNTRIES DEVELOPMENT ASSISTANCE DEVELOPMENT BANK DIRECT CREDIT DISTRICT POST OFFICES DIVERSIFICATION DOMESTIC MONEY ORDERS E-COMMERCE E-GOVERNMENT E-MAIL ECONOMIC GROWTH ELECTRONIC FUNDS ELECTRONIC TRANSFER ELECTRONIC TRANSFER OF FUNDS EQUAL TREATMENT EXCLUSION EXPENDITURE EXPENDITURES EXPRESS MAIL EXPRESS MAIL SERVICE FARMERS FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INTERMEDIATION FINANCIAL MARKET FINANCIAL RELATIONSHIP FINANCIAL RESPONSIBILITY FINANCIAL SECTOR DEVELOPMENT FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SUSTAINABILITY FIXED COSTS FORMAL CREDIT FORMAL FINANCIAL SECTOR GOVERNMENT BONDS GOVERNMENT POLICIES GROUP LENDING GUARANTEE REQUIREMENTS HOLDING HOUSEHOLD DEPOSITS HOUSEHOLDS HUMAN RESOURCE HUMAN RESOURCES INFORMATION TECHNOLOGY INSURANCE INTEREST RATE INTEREST RATES INTERNATIONAL MONEY ORDERS INTERNATIONAL POSTAL INVESTMENT REQUIREMENTS JOINT STOCK COMPANIES JOINT VENTURES LACK OF COLLATERAL LEGAL FRAMEWORK LETTERS LIFE INSURANCE LIMITED ACCESS LOAN LOAN GUARANTEE LOAN PORTFOLIO LOAN SIZE LOAN SIZES LOCAL CURRENCY MAIL BUSINESS MAIL DELIVERY MAIL FLOW MAIL PROCESSING MAIL SERVICES MAIL SORTING MAIL SORTING CENTERS MAIL VOLUME MARKET ECONOMY MARKET SHARE MARKETING MFI MFIS MICRO FINANCE MICROFINANCE MICROFINANCE INSTITUTION MICROFINANCE INSTITUTIONS MICROFINANCE LENDING MONEY ORDER MONEY ORDERS MONEY TRANSFER MONEY TRANSFERS MONEYLENDERS NATIONWIDE POSTAL NETWORK NON-PERFORMING LOAN NUMBER OF POST OFFICES OPERATIONAL COST OUTREACH OVERDRAFTS PARCELS PAYMENT SERVICES PAYMENT SYSTEM PAYMENTS SERVICE PAYMENTS SERVICES PENSIONS PEOPLES PERSONAL COMPUTERS POINT-OF-SALE POST POST OFFICE POST OFFICE NETWORK POST OFFICE STAFF POST OFFICES POSTAL POSTAL AGENCIES POSTAL BANK POSTAL BANKING POSTAL BANKS POSTAL COUNTERS POSTAL FINANCE POSTAL FINANCIAL SERVICES POSTAL MONEY ORDERS POSTAL NETWORK POSTAL NETWORKS POSTAL OUTLETS POSTAL PAYMENT POSTAL POLICY POSTAL RATES POSTAL SAVING POSTAL SAVINGS POSTAL SAVINGS BANKS POSTAL SECTOR POSTAL SECTOR DEVELOPMENT POSTAL SERVICE POSTAL SERVICES POSTAL STAFF POSTAL SYSTEM POSTAL SYSTEMS POSTAL TARIFFS POSTS PRIVATE CREDIT PRIVATE FINANCIAL INSTITUTIONS PRIVATIZATION PRIVILEGED ACCESS PTT PUBLIC POSTAL OPERATOR PUBLIC SERVICE QUALITY OF SERVICE QUALITY SERVICE REMITTANCE REMITTANCES RETAIL BANKING RISK CONTROL RISK MANAGEMENT RURAL ACCESS RURAL CREDIT RURAL CREDIT COOPERATIVES SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS BANK SAVINGS BANKS SAVINGS INSTITUTION SAVINGS INSTITUTIONS SAVINGS MOBILIZATION SAVINGS PRODUCTS SAVINGS SERVICE SAVINGS SERVICES SETTLEMENT SMALL ENTERPRISES SMALL LOAN START-UP STATE BANK TECHNICAL SUPPORT TELECOMMUNICATIONS TELECOMMUNICATIONS EQUIPMENT TELEPHONE SERVICE TRADING TRADITIONAL POSTAL MONEY ORDER UNIFORM TARIFF UNION UNIVERSAL POSTAL UNIVERSAL POSTAL UNION UPU URBAN AREAS VILLAGES VOUCHERS WORKING CAPITAL
Online Access:	http://documents.worldbank.org/curated/en/2004/01/16338291/vietnam-role-postal-networks-expanding-access-financial-services-country-case-vietnams-postal-finance-services http://hdl.handle.net/10986/14328

Description
Summary:	This paper discusses the role of the postal network in expanding access to financial services in Vietnam. It reviews the public postal operator within the postal sector and within the broader context of the communications sector. The roles of the Vietnam postal network and post bank are also reviewed from the perspective of the financial sector development, with particular focus on payments systems development and micro finance. While this country case on Vietnam can stand alone, it is an integral part of this large study of the potential of postal networks to coordinate with financial service providers in 7 countries (Egypt, Kazakhstan, Namibia, Romania, Sri Lanka, Uganda, and Vietnam) and 5 regions (Africa, Asia, Eastern Europe and Central Asia, Latin America and the Caribbean, and the Middle East and Northern Africa). Five years after its introduction, the Vietnamese Postal Savings Corporation (VPSC) can look back on an impressive record of successes. With its 920 post offices (of 3,000), VPSC operates the second-largest financial service network in the country. It developed as a channel for mobilizing small household deposits, nearly 400,000 individuals keep accounts with the VPSC, and it has mobilized about 1 percent of the nation's savings. It has also pioneered modern cashless payment services, and provides payroll and card-based services. The next step in its development is the integration of the postal payment services into its operations. However, after an initially fast growth track, VPSC currently faces increasing stagnation in its growth, mainly due to government limitations on its institutional and regulatory framework. Changes are required to enable sustainable growth of VPSC and including the post offices in its provision of low-threshold access to basic financial services.

Vietnam - The Role of Postal Networks in Expanding Access to Financial Services Country case : Vietnam's postal finance services

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