Philippines : Filipino Report Card on Pro-Poor Services

The Report Card is a means by which citizens can provide credible and collective feedback to public agencies about their performance. It brings forth information on users' awareness, access, use, and satisfaction with public services. It is an...

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Main Author:	World Bank
Format:	Pre-2003 Economic or Sector Report
Language:	English en_US
Published:	Washington, DC 2013
Subjects:	ACCIDENTS ANALYTICAL WORK CIVIL SOCIETY CLIENT FEEDBACK CLIENT SATISFACTION COMMUNITIES COST OF MEDICAL CARE CROSS-SUBSIDIES CURRENCY UNIT DEVELOPMENT PARTNERS DEVELOPMENT PROGRAMME DEVELOPMENT STRATEGY DEVELOPMENT STUDIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EXPENDITURE MODULE EXPENDITURES FAMILIES FOOD SECURITY GIRLS GOVERNMENT FINANCING HEALTH CARE HEALTH CARE PROVIDERS HEALTH CENTER HEALTH CENTERS HEALTH EXPENDITURES HEALTH INSURANCE HEALTH INSURANCE COVERAGE HEALTH SECTOR HEALTH SERVICES HOMES HOSPITALS HOUSE CONNECTIONS HOUSEHOLD CHARACTERISTICS HOUSEHOLD EXPENDITURES HOUSEHOLD HEAD HOUSEHOLDS HOUSING INCOME INCOME HOUSEHOLDS INFANT MORTALITY INSTITUTIONALIZATION INSURANCE LENDING PROGRAM LOCAL LANGUAGES LOCAL WATER LOCAL WATER UTILITIES LOW-INCOME HOUSEHOLDS MEDIA MEDICAL EXPENSES MEDICINES METROPOLITAN WATERWORKS MORTALITY RATE MORTALITY RATES NATIONAL AVERAGE NATIONAL STATISTICS OFFICE NATIONAL WATER RESOURCES OCCUPANCY PARENTS POLICY MAKERS POOR HOUSEHOLDS POOR PEOPLE POPULATION GROUPS POTABLE WATER POVERTY ALLEVIATION POVERTY ASSESSMENT POVERTY INDICATORS POVERTY REDUCTION PRIMARY HEALTH CARE PRIVATE COMPANIES PRIVATE SECTOR PROVINCIAL WATER PROVINCIAL WATER UTILITIES PUBLIC AGENCIES PUBLIC EDUCATION PUBLIC EXPENDITURES PUBLIC FUNDS PUBLIC HEALTH PUBLIC SERVICES PUBLIC WORKS QUANTITATIVE POVERTY RURAL AREAS RURAL COMMUNITIES RURAL HOUSEHOLDS RURAL RESIDENTS SAMPLE SIZE SCHOOL HEALTH SCHOOL HEALTH CARE SCHOOLS SECONDARY DATA SECONDARY INFORMATION SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SERVICE STANDARDS SETTLEMENTS SEWERAGE SYSTEM SHELTER SOCIAL CAPITAL SOCIAL DEVELOPMENT SOCIAL ISSUES SOCIAL SECURITY SOCIAL SERVICES SOCIAL WELFARE SURVEY QUESTIONNAIRE TASK TEAM LEADER TEACHER PERFORMANCE TECHNICAL ASSISTANCE URBAN AREAS URBAN DEVELOPMENT URBAN HOUSEHOLDS URBAN POOR URBAN RESIDENTS URBAN WATER WATER COMPANY WATER CONSUMPTION WATER DISTRICT WATER QUALITY WATER RESOURCES WATER SERVICE WATER SERVICES WATER SUPPLY WATER SUPPLY SERVICES WELLS
Online Access:	http://documents.worldbank.org/curated/en/2001/05/1346405/philippines-filipino-report-card-pro-poor-services http://hdl.handle.net/10986/14022

id	okr-10986-14022
recordtype	oai_dc
spelling	okr-10986-140222021-04-23T14:03:13Z Philippines : Filipino Report Card on Pro-Poor Services World Bank ACCIDENTS ANALYTICAL WORK CIVIL SOCIETY CLIENT FEEDBACK CLIENT SATISFACTION COMMUNITIES COST OF MEDICAL CARE CROSS-SUBSIDIES CURRENCY UNIT DEVELOPMENT PARTNERS DEVELOPMENT PROGRAMME DEVELOPMENT STRATEGY DEVELOPMENT STUDIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EXPENDITURE MODULE EXPENDITURES FAMILIES FOOD SECURITY GIRLS GOVERNMENT FINANCING HEALTH CARE HEALTH CARE PROVIDERS HEALTH CENTER HEALTH CENTERS HEALTH EXPENDITURES HEALTH INSURANCE HEALTH INSURANCE COVERAGE HEALTH SECTOR HEALTH SERVICES HOMES HOSPITALS HOUSE CONNECTIONS HOUSEHOLD CHARACTERISTICS HOUSEHOLD EXPENDITURES HOUSEHOLD HEAD HOUSEHOLDS HOUSING INCOME INCOME HOUSEHOLDS INFANT MORTALITY INSTITUTIONALIZATION INSURANCE LENDING PROGRAM LOCAL LANGUAGES LOCAL WATER LOCAL WATER UTILITIES LOW-INCOME HOUSEHOLDS MEDIA MEDICAL EXPENSES MEDICINES METROPOLITAN WATERWORKS MORTALITY RATE MORTALITY RATES NATIONAL AVERAGE NATIONAL STATISTICS OFFICE NATIONAL WATER RESOURCES OCCUPANCY PARENTS POLICY MAKERS POOR HOUSEHOLDS POOR PEOPLE POPULATION GROUPS POTABLE WATER POVERTY ALLEVIATION POVERTY ASSESSMENT POVERTY INDICATORS POVERTY REDUCTION PRIMARY HEALTH CARE PRIVATE COMPANIES PRIVATE SECTOR PROVINCIAL WATER PROVINCIAL WATER UTILITIES PUBLIC AGENCIES PUBLIC EDUCATION PUBLIC EXPENDITURES PUBLIC FUNDS PUBLIC HEALTH PUBLIC SERVICES PUBLIC WORKS QUANTITATIVE POVERTY RURAL AREAS RURAL COMMUNITIES RURAL HOUSEHOLDS RURAL RESIDENTS SAMPLE SIZE SCHOOL HEALTH SCHOOL HEALTH CARE SCHOOLS SECONDARY DATA SECONDARY INFORMATION SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SERVICE STANDARDS SETTLEMENTS SEWERAGE SYSTEM SHELTER SOCIAL CAPITAL SOCIAL DEVELOPMENT SOCIAL ISSUES SOCIAL SECURITY SOCIAL SERVICES SOCIAL WELFARE SURVEY QUESTIONNAIRE TASK TEAM LEADER TEACHER PERFORMANCE TECHNICAL ASSISTANCE URBAN AREAS URBAN DEVELOPMENT URBAN HOUSEHOLDS URBAN POOR URBAN RESIDENTS URBAN WATER WATER COMPANY WATER CONSUMPTION WATER DISTRICT WATER QUALITY WATER RESOURCES WATER SERVICE WATER SERVICES WATER SUPPLY WATER SUPPLY SERVICES WELLS The Report Card is a means by which citizens can provide credible and collective feedback to public agencies about their performance. It brings forth information on users' awareness, access, use, and satisfaction with public services. It is an important follow-up to the World Bank's Poverty Assessment for the Philippines. It complements the expert analyses and findings in the Poverty Assessment with a "bottom-up" assessment of pro-poor services in five key areas: health care, elementary education, water supply, housing, and subsidized rice distribution.The Report Card identifies the key constraints that Filipinos face in assessing public services, their appraisals of the quality and adequacy of public services, and the treatment they reeive in their interactions with service providers, especially government officials. It offers several recommendations on sector and sub-sector policies, strategies and programs to address constraints and improve service delivery, especially to the poor and under-served areas and groups. the Report Card is based on a national client satisfaction survey undertaken by the World Bank in collaboration with the Social Weather Stations (SWS), a survey research organization in the Philippines that is independent, non-partisan, and credible. 2013-06-19T18:51:07Z 2013-06-19T18:51:07Z 2001-05-30 http://documents.worldbank.org/curated/en/2001/05/1346405/philippines-filipino-report-card-pro-poor-services http://hdl.handle.net/10986/14022 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Washington, DC Economic & Sector Work :: Pre-2003 Economic or Sector Report Economic & Sector Work East Asia and Pacific Philippines
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	ACCIDENTS ANALYTICAL WORK CIVIL SOCIETY CLIENT FEEDBACK CLIENT SATISFACTION COMMUNITIES COST OF MEDICAL CARE CROSS-SUBSIDIES CURRENCY UNIT DEVELOPMENT PARTNERS DEVELOPMENT PROGRAMME DEVELOPMENT STRATEGY DEVELOPMENT STUDIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EXPENDITURE MODULE EXPENDITURES FAMILIES FOOD SECURITY GIRLS GOVERNMENT FINANCING HEALTH CARE HEALTH CARE PROVIDERS HEALTH CENTER HEALTH CENTERS HEALTH EXPENDITURES HEALTH INSURANCE HEALTH INSURANCE COVERAGE HEALTH SECTOR HEALTH SERVICES HOMES HOSPITALS HOUSE CONNECTIONS HOUSEHOLD CHARACTERISTICS HOUSEHOLD EXPENDITURES HOUSEHOLD HEAD HOUSEHOLDS HOUSING INCOME INCOME HOUSEHOLDS INFANT MORTALITY INSTITUTIONALIZATION INSURANCE LENDING PROGRAM LOCAL LANGUAGES LOCAL WATER LOCAL WATER UTILITIES LOW-INCOME HOUSEHOLDS MEDIA MEDICAL EXPENSES MEDICINES METROPOLITAN WATERWORKS MORTALITY RATE MORTALITY RATES NATIONAL AVERAGE NATIONAL STATISTICS OFFICE NATIONAL WATER RESOURCES OCCUPANCY PARENTS POLICY MAKERS POOR HOUSEHOLDS POOR PEOPLE POPULATION GROUPS POTABLE WATER POVERTY ALLEVIATION POVERTY ASSESSMENT POVERTY INDICATORS POVERTY REDUCTION PRIMARY HEALTH CARE PRIVATE COMPANIES PRIVATE SECTOR PROVINCIAL WATER PROVINCIAL WATER UTILITIES PUBLIC AGENCIES PUBLIC EDUCATION PUBLIC EXPENDITURES PUBLIC FUNDS PUBLIC HEALTH PUBLIC SERVICES PUBLIC WORKS QUANTITATIVE POVERTY RURAL AREAS RURAL COMMUNITIES RURAL HOUSEHOLDS RURAL RESIDENTS SAMPLE SIZE SCHOOL HEALTH SCHOOL HEALTH CARE SCHOOLS SECONDARY DATA SECONDARY INFORMATION SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SERVICE STANDARDS SETTLEMENTS SEWERAGE SYSTEM SHELTER SOCIAL CAPITAL SOCIAL DEVELOPMENT SOCIAL ISSUES SOCIAL SECURITY SOCIAL SERVICES SOCIAL WELFARE SURVEY QUESTIONNAIRE TASK TEAM LEADER TEACHER PERFORMANCE TECHNICAL ASSISTANCE URBAN AREAS URBAN DEVELOPMENT URBAN HOUSEHOLDS URBAN POOR URBAN RESIDENTS URBAN WATER WATER COMPANY WATER CONSUMPTION WATER DISTRICT WATER QUALITY WATER RESOURCES WATER SERVICE WATER SERVICES WATER SUPPLY WATER SUPPLY SERVICES WELLS
spellingShingle	ACCIDENTS ANALYTICAL WORK CIVIL SOCIETY CLIENT FEEDBACK CLIENT SATISFACTION COMMUNITIES COST OF MEDICAL CARE CROSS-SUBSIDIES CURRENCY UNIT DEVELOPMENT PARTNERS DEVELOPMENT PROGRAMME DEVELOPMENT STRATEGY DEVELOPMENT STUDIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EXPENDITURE MODULE EXPENDITURES FAMILIES FOOD SECURITY GIRLS GOVERNMENT FINANCING HEALTH CARE HEALTH CARE PROVIDERS HEALTH CENTER HEALTH CENTERS HEALTH EXPENDITURES HEALTH INSURANCE HEALTH INSURANCE COVERAGE HEALTH SECTOR HEALTH SERVICES HOMES HOSPITALS HOUSE CONNECTIONS HOUSEHOLD CHARACTERISTICS HOUSEHOLD EXPENDITURES HOUSEHOLD HEAD HOUSEHOLDS HOUSING INCOME INCOME HOUSEHOLDS INFANT MORTALITY INSTITUTIONALIZATION INSURANCE LENDING PROGRAM LOCAL LANGUAGES LOCAL WATER LOCAL WATER UTILITIES LOW-INCOME HOUSEHOLDS MEDIA MEDICAL EXPENSES MEDICINES METROPOLITAN WATERWORKS MORTALITY RATE MORTALITY RATES NATIONAL AVERAGE NATIONAL STATISTICS OFFICE NATIONAL WATER RESOURCES OCCUPANCY PARENTS POLICY MAKERS POOR HOUSEHOLDS POOR PEOPLE POPULATION GROUPS POTABLE WATER POVERTY ALLEVIATION POVERTY ASSESSMENT POVERTY INDICATORS POVERTY REDUCTION PRIMARY HEALTH CARE PRIVATE COMPANIES PRIVATE SECTOR PROVINCIAL WATER PROVINCIAL WATER UTILITIES PUBLIC AGENCIES PUBLIC EDUCATION PUBLIC EXPENDITURES PUBLIC FUNDS PUBLIC HEALTH PUBLIC SERVICES PUBLIC WORKS QUANTITATIVE POVERTY RURAL AREAS RURAL COMMUNITIES RURAL HOUSEHOLDS RURAL RESIDENTS SAMPLE SIZE SCHOOL HEALTH SCHOOL HEALTH CARE SCHOOLS SECONDARY DATA SECONDARY INFORMATION SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SERVICE STANDARDS SETTLEMENTS SEWERAGE SYSTEM SHELTER SOCIAL CAPITAL SOCIAL DEVELOPMENT SOCIAL ISSUES SOCIAL SECURITY SOCIAL SERVICES SOCIAL WELFARE SURVEY QUESTIONNAIRE TASK TEAM LEADER TEACHER PERFORMANCE TECHNICAL ASSISTANCE URBAN AREAS URBAN DEVELOPMENT URBAN HOUSEHOLDS URBAN POOR URBAN RESIDENTS URBAN WATER WATER COMPANY WATER CONSUMPTION WATER DISTRICT WATER QUALITY WATER RESOURCES WATER SERVICE WATER SERVICES WATER SUPPLY WATER SUPPLY SERVICES WELLS World Bank Philippines : Filipino Report Card on Pro-Poor Services
geographic_facet	East Asia and Pacific Philippines
description	The Report Card is a means by which citizens can provide credible and collective feedback to public agencies about their performance. It brings forth information on users' awareness, access, use, and satisfaction with public services. It is an important follow-up to the World Bank's Poverty Assessment for the Philippines. It complements the expert analyses and findings in the Poverty Assessment with a "bottom-up" assessment of pro-poor services in five key areas: health care, elementary education, water supply, housing, and subsidized rice distribution.The Report Card identifies the key constraints that Filipinos face in assessing public services, their appraisals of the quality and adequacy of public services, and the treatment they reeive in their interactions with service providers, especially government officials. It offers several recommendations on sector and sub-sector policies, strategies and programs to address constraints and improve service delivery, especially to the poor and under-served areas and groups. the Report Card is based on a national client satisfaction survey undertaken by the World Bank in collaboration with the Social Weather Stations (SWS), a survey research organization in the Philippines that is independent, non-partisan, and credible.
format	Economic & Sector Work :: Pre-2003 Economic or Sector Report
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Philippines : Filipino Report Card on Pro-Poor Services
title_short	Philippines : Filipino Report Card on Pro-Poor Services
title_full	Philippines : Filipino Report Card on Pro-Poor Services
title_fullStr	Philippines : Filipino Report Card on Pro-Poor Services
title_full_unstemmed	Philippines : Filipino Report Card on Pro-Poor Services
title_sort	philippines : filipino report card on pro-poor services
publisher	Washington, DC
publishDate	2013
url	http://documents.worldbank.org/curated/en/2001/05/1346405/philippines-filipino-report-card-pro-poor-services http://hdl.handle.net/10986/14022
_version_	1764426511245377536

Philippines : Filipino Report Card on Pro-Poor Services

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