Philippines : Filipino Report Card on Pro-Poor Services
The Report Card is a means by which citizens can provide credible and collective feedback to public agencies about their performance. It brings forth information on users' awareness, access, use, and satisfaction with public services. It is an...
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| Format: | Pre-2003 Economic or Sector Report |
| Language: | English en_US |
| Published: |
Washington, DC
2013
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| Online Access: | http://documents.worldbank.org/curated/en/2001/05/1346405/philippines-filipino-report-card-pro-poor-services http://hdl.handle.net/10986/14022 |
| Summary: | The Report Card is a means by which
citizens can provide credible and collective feedback to
public agencies about their performance. It brings forth
information on users' awareness, access, use, and
satisfaction with public services. It is an important
follow-up to the World Bank's Poverty Assessment for
the Philippines. It complements the expert analyses and
findings in the Poverty Assessment with a
"bottom-up" assessment of pro-poor services in
five key areas: health care, elementary education, water
supply, housing, and subsidized rice distribution.The Report
Card identifies the key constraints that Filipinos face in
assessing public services, their appraisals of the quality
and adequacy of public services, and the treatment they
reeive in their interactions with service providers,
especially government officials. It offers several
recommendations on sector and sub-sector policies,
strategies and programs to address constraints and improve
service delivery, especially to the poor and under-served
areas and groups. the Report Card is based on a national
client satisfaction survey undertaken by the World Bank in
collaboration with the Social Weather Stations (SWS), a
survey research organization in the Philippines that is
independent, non-partisan, and credible. |
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