Arab Republic of Egypt : Management and Service Quality in Primary Health Care Facilities in the Alexandria and Menoufia Governorates

This report provides an assessment of the performance of public primary facilities in the Alexandria and Menoufia governorates. The performance is evaluated against the standards introduced with the Health Sector Reform Program; analyzes the qualit...

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Bibliographic Details
Main Author:	World Bank
Format:	Other Public Sector Study
Language:	English en_US
Published:	Washington, DC 2013
Subjects:	ABILITY TO PAY ACCESS TO HEALTH SERVICES AGED AMBULANCE ANTENATAL CARE BASIC EDUCATION BASIC HEALTH BASIC HEALTH SERVICES BASIC INFRASTRUCTURE BATHROOMS BEDS BLOOD SUGAR CANCER CHILD CARE CHILD HEALTH CHILD HEALTH SERVICES CHILDBIRTH CHILDHOOD ILLNESS CHOLESTEROL CHRONIC DISEASES CHRONIC ILLNESS CHRONIC ILLNESSES CITIES CITIZEN CITIZENS CLEANLINESS CLINICS COMMUNICABLE DISEASES COMPLICATIONS CORONARY HEART DISEASE DENTISTS DESCRIPTION DIABETES DIABETES MELLITUS DIAGNOSES DIAGNOSIS DIAGNOSTICS DIET DISEASE TREATMENT DOCTORS ECONOMIC GROWTH ECONOMIC STATUS EDUCATIONAL ATTAINMENT ELDERLY EMERGENCY CARE EMPLOYMENT EPIDEMIOLOGICAL TRANSITION ESSENTIAL DRUGS ESSENTIAL SUPPLIES FAMILIES FAMILY HEALTH FAMILY HEALTH SERVICES FAMILY MEMBERS FAMILY PLANNING FEMALE FEMALES FEVER FOCUS GROUP DISCUSSIONS FOLIC ACID GENDER GENERAL PRACTITIONERS GENERIC DRUGS GOVERNMENT AGENCIES HEALTH CARE FACILITIES HEALTH CARE PROVIDER HEALTH CARE PROVIDERS HEALTH CARE PROVISION HEALTH CARE SERVICES HEALTH CARE SYSTEM HEALTH CARE UTILIZATION HEALTH CLINICS HEALTH EXPENDITURE HEALTH FACILITIES HEALTH INSURANCE HEALTH PROBLEMS HEALTH PROMOTION HEALTH SECTOR HEALTH SECTOR REFORM HEALTH SERVICE HEALTH SERVICE DELIVERY HEALTH SERVICE PROVIDERS HEALTH SERVICES HEALTH SPECIALIST HEALTH STATUS HEALTH SYSTEM HEALTH TRAINING HEALTH WORKERS HIGH BLOOD PRESSURE HOME VISITS HOSPITAL HOSPITALS HOUSEHOLD SIZE HOUSEHOLDS HOUSING HR HUMAN CAPITAL HUMAN DEVELOPMENT HUMAN RESOURCE DEVELOPMENT HUMAN RESOURCES HYGIENE HYPERTENSION ILLNESS ILLNESSES IMPLICATIONS FOR HEALTH INCOME INDIVIDUAL CHARACTERISTICS INDIVIDUAL HEALTH INDIVIDUAL WELFARE INFANT INFANTS INFECTION INFORMATION MATERIALS INHABITANTS INSURANCE INTERVENTIONS LABOR FORCE LABOR MARKET LACK OF KNOWLEDGE LOCAL COMMUNITY MATERNAL AND CHILD HEALTH MATERNAL HEALTH MEDICAL EQUIPMENT MEDICAL PRACTITIONERS MEDICAL PROFESSIONALS MEDICAL SUPPLIES MEDICAL TREATMENT MEDICINES MIDWIVES MINISTRY OF HEALTH MINORITY MOBILITY MOTHER NATIONAL HEALTH INSURANCE NEIGHBORHOOD NURSE NURSES NURSING OLDER ADULTS OLDER AGE GROUPS OUTREACH WORKERS OXYGEN PATIENT PATIENT CARE PATIENT RIGHTS PATIENTS PERI-NATAL CARE PERINATAL CARE PHARMACIES PHARMACISTS PHARMACY PHYSICIAN POLICY DEVELOPMENT PREGNANCY PREGNANT WOMEN PREVALENCE PRIMARY CARE PRIMARY HEALTH CARE PRIMARY HEALTH CARE FACILITIES PRIMARY HEALTH CARE SERVICES PRIMARY HEALTH FACILITIES PRIMARY HEALTH SERVICES PRIMARY SCHOOL PRIVATE DOCTORS PROVISION OF SERVICES PUBLIC ADMINISTRATION PUBLIC HEALTH PUBLIC HEALTH CARE PUBLIC HEALTH CARE SERVICES PUBLIC HEALTH SERVICES PUBLIC SERVICE PUBLIC SERVICES PUBLIC TRANSPORTATION QUALITY ASSURANCE QUALITY IMPROVEMENT QUALITY OF CARE QUALITY OF HEALTH QUALITY OF HEALTH CARE QUALITY OF SERVICES RELIGIOUS INSTITUTIONS REPRODUCTIVE HEALTH RESPECT RURAL AREAS RURAL HEALTH UNITS SAFETY SANITARY SUPPLIES SCARCE RESOURCES SECONDARY EDUCATION SECONDARY SCHOOL SELF-SUFFICIENCY SERVICE PROVIDER SERVICE PROVISION SERVICE QUALITY SMOKERS SMOKING SOCIAL HEALTH INSURANCE SOCIAL RESEARCH SOCIAL SECTORS SOCIAL SERVICE SOCIAL WORKERS SURGEONS SYRINGES TECHNICAL INFORMATION THERAPY TOBACCO PRODUCTS TRADITIONAL HEALERS TRANSPORT SYSTEMS ULCER URBAN AREAS USE OF HEALTH CARE SERVICES VACCINATION VACCINATION CAMPAIGN VULNERABLE GROUPS WALKING WASTE WORKERS WORKFORCE YOUTH
Online Access:	http://documents.worldbank.org/curated/en/2010/06/16332545/egypt-management-service-quality-primary-health-care-facilities-alexandria-menoufia-governorates http://hdl.handle.net/10986/13060

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Summary:	This report provides an assessment of the performance of public primary facilities in the Alexandria and Menoufia governorates. The performance is evaluated against the standards introduced with the Health Sector Reform Program; analyzes the quality perceptions, health situation, utilization and economic situation of households living in the catchment areas of the facilities; and examines the management processes of different institutions involved in primary care. Despite Egypt's health sector reform efforts, evidence suggests that issues remain in the quality of service and management in both reformed and non-reformed public primary care facilities, including availability of supplies, correct co-payment exemptions for the poor, and consequently, utilization through the population. There is also increasing evidence that the demand-side empowerment of beneficiaries could improve the governance of health care, which would lead to a quality increase and higher utilization of health care. This suggests the need to explore the potential for demand-side mechanisms to improve service delivery and help ensure improvements in individual and population health.

Arab Republic of Egypt : Management and Service Quality in Primary Health Care Facilities in the Alexandria and Menoufia Governorates

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