Quality Perception in Utility Provision : A Conceptual and Empirical Approach

Quality Perception in Utility Provision : A Conceptual and Empirical Approach

The perspective of this study is not only academic but also practical. As regards the academic aspect, this work will explore the professional literature related to quality perception and, particularly, the conceptual discussion about the object of...

Full description

Bibliographic Details
Main Author: World Bank
Format: Policy Note
Language:English
en_US
Published: Washington, DC 2013
Subjects:
ADEQUATE WATER
ADVERTISING
BEST PRACTICES
CELL PHONES
COMPANY INFORMATION
COMPETITIVENESS
COMPLAINT
CONFIDENCE
CONSUMER PROTECTION
CUSTOMER EXPECTATIONS
CUSTOMER LOYALTY
CUSTOMER SATISFACTION
CUSTOMER SERVICE
CUSTOMS
DATA PROCESSING
DISTRIBUTION SERVICE
DISTRIBUTION SERVICES
DISTRICTS
DRINKING WATER
DWELLINGS
ELECTRICITY
EQUALITY
EQUIPMENT
EQUIPMENTS
FLOW CHART
GEOGRAPHICAL AREA
GEOGRAPHICAL AREAS
HOUSEHOLDS
HUMAN RESOURCES
IMAGE
IMAGES
INTERNATIONAL TRADE
INVENTORIES
INVESTIGATION
LOWER LEVELS OF SERVICE
MARKET RESEARCH
MARKETING
MATERIAL
MOBILE TELEPHONE
MONOPOLY
MUNICIPALITIES
NUMBER OF USERS
OPERATIONAL ASPECTS
PERFORMANCE INDICATOR
PERFORMANCES
PRIVATE SECTOR
PRIVATE SECTORS
QUALITY MANAGEMENT
QUALITY OF WATER
RADIO
REGULATORY FRAMEWORK
REGULATORY FRAMEWORKS
REGULATORY SYSTEM
RELIABILITY
RESULT
RESULTS
RETENTION
SERVICE PROVIDER
SERVICE PROVISION
SERVICE QUALITY
SOCIAL SCIENCES
SUPERVISION
TELECOMMUNICATIONS
TELEPHONE SERVICES
TRANSACTION
USER
USERS
USES
UTILITIES
WATER CUSTOMERS
WATER DISTRIBUTION
WATER QUALITY
WATER SECTOR
WATER SERVICE
Online Access:http://documents.worldbank.org/curated/en/2012/01/16402569/quality-perception-utility-provision-conceptual-empirical-approach
http://hdl.handle.net/10986/13007

Internet

http://documents.worldbank.org/curated/en/2012/01/16402569/quality-perception-utility-provision-conceptual-empirical-approach
http://hdl.handle.net/10986/13007

Similar Items