Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia
Indonesia has only about 1.3 lines per hundred people, so universal telephone service cannot be practically achieved in the near future. Nevertheless, public access to telephone and other telecommunications services can be dramatically improved thr...
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| Format: | Viewpoint |
| Language: | English |
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/1996/03/441233/franchising-telecom-service-shops-meeting-demand-nonsubscribers-indonesia http://hdl.handle.net/10986/11630 |
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okr-10986-116302021-04-23T14:02:56Z Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia Pradhan, Rajesh Smith, Peter ACCESS TO INFORMATION BUSINESS ASSOCIATION CALLS CITIES DIGITAL CORDLESS TELEPHONE SETS EXTENSIONS FACSIMILE INCOME INTERNATIONAL CALLS LINES OPERATING EXPENSES PBX PHONES PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT REVENUE SHARING SUBSCRIBERS TELECENTERS TELECOM TELECOM SERVICES TELECOMMUNICATIONS TELECOMMUNICATIONS POLICY TELECOMMUNICATIONS SERVICES TELEPHONE TELEPHONE COMPANIES TELEPHONE SERVICE TELEPHONE SETS TELEPHONE SHOPS UNIVERSAL TELEPHONE SERVICE TELEPHONE SERVICES TELEPHONE LINES INFORMATION PRIVATE INVESTMENTS RETAIL TRADE DIGITAL CORDLESS TELEPHONE SETS NONSUBSCRIBERS TELECOMMUNICATIONS Indonesia has only about 1.3 lines per hundred people, so universal telephone service cannot be practically achieved in the near future. Nevertheless, public access to telephone and other telecommunications services can be dramatically improved through pay phones and telecom shops. The telecom shops are retail outlets that provide telecom services to "non-subscribers," often under a franchise from the local telephone company. These shops have turned out to be effective at meeting the strong demand among the majority of Indonesians who lack private residential or business telephone service, and their success provides a model that other countries can apply. The important message from the Indonesian experience is that the demand for service from nonsubscribers in developing countries is significant, commercially viable, and should be met. The rapid growth in the number of telecom shops in Indonesia attests to their increasingly effective role in providing public access to telecommunications services. As technology advances and the cost of telecommunications equipment declines, the next commercial development could be the establishment of community "micro" telephone companies. Using a small PBX (an automatic switchboard), a telecom shop could cost-effectively service one hundred extensions on twenty main lines and, using the new generation of digital cordless telephone sets, the telecom shop could extend its services while still providing conventional telecommunications shop services. 2012-08-13T15:34:51Z 2012-08-13T15:34:51Z 1996-03 http://documents.worldbank.org/curated/en/1996/03/441233/franchising-telecom-service-shops-meeting-demand-nonsubscribers-indonesia http://hdl.handle.net/10986/11630 English Viewpoint: Public Policy for the Private Sector; Note No. 73 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Viewpoint Publications & Research East Asia and Pacific Indonesia |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
ACCESS TO INFORMATION BUSINESS ASSOCIATION CALLS CITIES DIGITAL CORDLESS TELEPHONE SETS EXTENSIONS FACSIMILE INCOME INTERNATIONAL CALLS LINES OPERATING EXPENSES PBX PHONES PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT REVENUE SHARING SUBSCRIBERS TELECENTERS TELECOM TELECOM SERVICES TELECOMMUNICATIONS TELECOMMUNICATIONS POLICY TELECOMMUNICATIONS SERVICES TELEPHONE TELEPHONE COMPANIES TELEPHONE SERVICE TELEPHONE SETS TELEPHONE SHOPS UNIVERSAL TELEPHONE SERVICE TELEPHONE SERVICES TELEPHONE LINES INFORMATION PRIVATE INVESTMENTS RETAIL TRADE DIGITAL CORDLESS TELEPHONE SETS NONSUBSCRIBERS TELECOMMUNICATIONS |
| spellingShingle |
ACCESS TO INFORMATION BUSINESS ASSOCIATION CALLS CITIES DIGITAL CORDLESS TELEPHONE SETS EXTENSIONS FACSIMILE INCOME INTERNATIONAL CALLS LINES OPERATING EXPENSES PBX PHONES PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT REVENUE SHARING SUBSCRIBERS TELECENTERS TELECOM TELECOM SERVICES TELECOMMUNICATIONS TELECOMMUNICATIONS POLICY TELECOMMUNICATIONS SERVICES TELEPHONE TELEPHONE COMPANIES TELEPHONE SERVICE TELEPHONE SETS TELEPHONE SHOPS UNIVERSAL TELEPHONE SERVICE TELEPHONE SERVICES TELEPHONE LINES INFORMATION PRIVATE INVESTMENTS RETAIL TRADE DIGITAL CORDLESS TELEPHONE SETS NONSUBSCRIBERS TELECOMMUNICATIONS Pradhan, Rajesh Smith, Peter Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia |
| geographic_facet |
East Asia and Pacific Indonesia |
| relation |
Viewpoint: Public Policy for the Private Sector; Note No. 73 |
| description |
Indonesia has only about 1.3 lines per
hundred people, so universal telephone service cannot be
practically achieved in the near future. Nevertheless,
public access to telephone and other telecommunications
services can be dramatically improved through pay phones and
telecom shops. The telecom shops are retail outlets that
provide telecom services to "non-subscribers,"
often under a franchise from the local telephone company.
These shops have turned out to be effective at meeting the
strong demand among the majority of Indonesians who lack
private residential or business telephone service, and their
success provides a model that other countries can apply. The
important message from the Indonesian experience is that the
demand for service from nonsubscribers in developing
countries is significant, commercially viable, and should be
met. The rapid growth in the number of telecom shops in
Indonesia attests to their increasingly effective role in
providing public access to telecommunications services. As
technology advances and the cost of telecommunications
equipment declines, the next commercial development could be
the establishment of community "micro" telephone
companies. Using a small PBX (an automatic switchboard), a
telecom shop could cost-effectively service one hundred
extensions on twenty main lines and, using the new
generation of digital cordless telephone sets, the telecom
shop could extend its services while still providing
conventional telecommunications shop services. |
| format |
Publications & Research :: Viewpoint |
| author |
Pradhan, Rajesh Smith, Peter |
| author_facet |
Pradhan, Rajesh Smith, Peter |
| author_sort |
Pradhan, Rajesh |
| title |
Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia |
| title_short |
Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia |
| title_full |
Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia |
| title_fullStr |
Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia |
| title_full_unstemmed |
Franchising Telecom Service Shops : Meeting Demand from Nonsubscribers in Indonesia |
| title_sort |
franchising telecom service shops : meeting demand from nonsubscribers in indonesia |
| publisher |
World Bank, Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/1996/03/441233/franchising-telecom-service-shops-meeting-demand-nonsubscribers-indonesia http://hdl.handle.net/10986/11630 |
| _version_ |
1764417433773277184 |