Computerizing Tax and Customs Administrations

Computerizing Tax and Customs Administrations

Computerization is an important part of World Bank tax and customs projects. Revenue administration computerization projects should be seen in the broader context of public sector reforms. They touch on issues such as the government's overall...

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Bibliographic Details
Main Authors:	Engelschalk, Michael, Melhem, Samia, Weist, Dana
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	TAX ADMINISTRATION AUTOMATION COMPUTERIZATION CUSTOMS ADMINISTRATION AUTOMATION PROJECT IMPLEMENTATION PROCUREMENT INFORMATION TECHNOLOGY ADMINISTRATION REFORM ADMINISTRATIVE PROCEDURES ADMINISTRATIVE REFORMS BUSINESS PROCESSES CORRUPTION FINANCIAL RESOURCES GOVERNMENT AGENCIES HUMAN RESOURCE INFORMATION TECHNOLOGY LAWS LEARNING MANAGERS NATIONS OUTSOURCING PRESIDENCY PRIVATE SECTOR PROGRAMS PUBLIC SECTOR REVENUE ADMINISTRATION REVENUE AUTHORITIES REVENUE COLLECTION SOFTWARE DEVELOPMENT SOFTWARE PACKAGES STATE REVENUE TAX TAX ADMINISTRATION TAX POLICY TAX SYSTEM TECHNICAL ASSISTANCE TRAINING CENTERS TRANSPARENCY
Online Access:	http://documents.worldbank.org/curated/en/2000/10/828350/computerizing-tax-customs-administrations http://hdl.handle.net/10986/11419

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Summary:	Computerization is an important part of World Bank tax and customs projects. Revenue administration computerization projects should be seen in the broader context of public sector reforms. They touch on issues such as the government's overall strategy for information technology, the revenue agency's autonomy in maintaining information technology systems, civil service laws and procurement policies, and communication and cooperation among government agencies. Drawing on completed and ongoing projects -- especially the Philippines Tax Computerization Project -- this note offers recommendations for project design and implementation.