Utility Reform : Regulating Quality Standards to Improve Access for the Poor
Privatization of infrastructure services is often followed by stricter enforcement of quality standards, which raises costs, maintaining, or worsening the exclusion of the poor. The poor would get easier access to service, if the main provider was...
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2000/10/729355/utility-reform-regulating-quality-standards-improve-access-poor http://hdl.handle.net/10986/11414 |
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okr-10986-114142021-06-14T11:02:39Z Utility Reform : Regulating Quality Standards to Improve Access for the Poor Baker, Bill Trémolet, Sophie UTILITIES POLICY REFORM INFRASTRUCTURE PRIVATIZATION QUALITY STANDARDS COST BURDEN ON THE POOR POVERTY INCIDENCE ACCESSIBLE SERVICES PROVIDER INCENTIVES STANDARD DEVIATIONS PRICE INCENTIVES LEGAL & REGULATORY FRAMEWORK CONNECTION CHARGE CONTINUITY OF SERVICE CUSTOMER RELATIONS CUSTOMER SERVICE DEVELOPED COUNTRIES DRINKING WATER DRINKING WATER QUALITY ECONOMIES OF SCALE FLEXIBILITY HOURS OF SERVICE INCOME LEGISLATION NGO PRIVATE PARTICIPATION PRIVATE UTILITY PRODUCTION COSTS QUALITY DIFFERENTIATION QUALITY OF SERVICE QUALITY STANDARDS REGULATORY AGENCY SAVINGS SERVICE QUALITY SEWERAGE SYSTEM URBAN CENTER UTILITIES WATER COMPANIES WATER SECTOR WATER SOURCES WATER SYSTEM Privatization of infrastructure services is often followed by stricter enforcement of quality standards, which raises costs, maintaining, or worsening the exclusion of the poor. The poor would get easier access to service, if the main provider was permitted to deviate from this uniform standard, offering poor consumers a service in which an acceptable relaxation in quality, led to a lower price. This note reviews the legal, and technical challenges for quality diversification by utilities, and early results from efforts by some to diversify. 2012-08-13T15:00:12Z 2012-08-13T15:00:12Z 2000-10 http://documents.worldbank.org/curated/en/2000/10/729355/utility-reform-regulating-quality-standards-improve-access-poor http://hdl.handle.net/10986/11414 English Viewpoint: Public Policy for the Private Sector; Note No. 219 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Viewpoint Publications & Research |
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Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
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World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
UTILITIES POLICY REFORM INFRASTRUCTURE PRIVATIZATION QUALITY STANDARDS COST BURDEN ON THE POOR POVERTY INCIDENCE ACCESSIBLE SERVICES PROVIDER INCENTIVES STANDARD DEVIATIONS PRICE INCENTIVES LEGAL & REGULATORY FRAMEWORK CONNECTION CHARGE CONTINUITY OF SERVICE CUSTOMER RELATIONS CUSTOMER SERVICE DEVELOPED COUNTRIES DRINKING WATER DRINKING WATER QUALITY ECONOMIES OF SCALE FLEXIBILITY HOURS OF SERVICE INCOME LEGISLATION NGO PRIVATE PARTICIPATION PRIVATE UTILITY PRODUCTION COSTS QUALITY DIFFERENTIATION QUALITY OF SERVICE QUALITY STANDARDS REGULATORY AGENCY SAVINGS SERVICE QUALITY SEWERAGE SYSTEM URBAN CENTER UTILITIES WATER COMPANIES WATER SECTOR WATER SOURCES WATER SYSTEM |
| spellingShingle |
UTILITIES POLICY REFORM INFRASTRUCTURE PRIVATIZATION QUALITY STANDARDS COST BURDEN ON THE POOR POVERTY INCIDENCE ACCESSIBLE SERVICES PROVIDER INCENTIVES STANDARD DEVIATIONS PRICE INCENTIVES LEGAL & REGULATORY FRAMEWORK CONNECTION CHARGE CONTINUITY OF SERVICE CUSTOMER RELATIONS CUSTOMER SERVICE DEVELOPED COUNTRIES DRINKING WATER DRINKING WATER QUALITY ECONOMIES OF SCALE FLEXIBILITY HOURS OF SERVICE INCOME LEGISLATION NGO PRIVATE PARTICIPATION PRIVATE UTILITY PRODUCTION COSTS QUALITY DIFFERENTIATION QUALITY OF SERVICE QUALITY STANDARDS REGULATORY AGENCY SAVINGS SERVICE QUALITY SEWERAGE SYSTEM URBAN CENTER UTILITIES WATER COMPANIES WATER SECTOR WATER SOURCES WATER SYSTEM Baker, Bill Trémolet, Sophie Utility Reform : Regulating Quality Standards to Improve Access for the Poor |
| relation |
Viewpoint: Public Policy for the Private Sector; Note No. 219 |
| description |
Privatization of infrastructure services
is often followed by stricter enforcement of quality
standards, which raises costs, maintaining, or worsening the
exclusion of the poor. The poor would get easier access to
service, if the main provider was permitted to deviate from
this uniform standard, offering poor consumers a service in
which an acceptable relaxation in quality, led to a lower
price. This note reviews the legal, and technical challenges
for quality diversification by utilities, and early results
from efforts by some to diversify. |
| format |
Publications & Research :: Viewpoint |
| author |
Baker, Bill Trémolet, Sophie |
| author_facet |
Baker, Bill Trémolet, Sophie |
| author_sort |
Baker, Bill |
| title |
Utility Reform : Regulating Quality Standards to Improve Access for the Poor |
| title_short |
Utility Reform : Regulating Quality Standards to Improve Access for the Poor |
| title_full |
Utility Reform : Regulating Quality Standards to Improve Access for the Poor |
| title_fullStr |
Utility Reform : Regulating Quality Standards to Improve Access for the Poor |
| title_full_unstemmed |
Utility Reform : Regulating Quality Standards to Improve Access for the Poor |
| title_sort |
utility reform : regulating quality standards to improve access for the poor |
| publisher |
World Bank, Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2000/10/729355/utility-reform-regulating-quality-standards-improve-access-poor http://hdl.handle.net/10986/11414 |
| _version_ |
1764416647482834944 |