Improving Taxpayer Service and Facilitating Compliance in Singapore
Over the past ten years, the government of Singapore has sought to modernize and computerize Singapore. Tax administration was one area of public administration that clearly required modernization. In 1992 the Inland Revenue Authority of Singapore...
| Main Authors: | , |
|---|---|
| Format: | Brief |
| Language: | English |
| Published: |
World Bank, Washington, DC
2012
|
| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2000/12/891714/improving-taxpayer-service-facilitating-compliance-singapore http://hdl.handle.net/10986/11406 |
| id |
okr-10986-11406 |
|---|---|
| recordtype |
oai_dc |
| spelling |
okr-10986-114062021-06-14T10:57:51Z Improving Taxpayer Service and Facilitating Compliance in Singapore Bird, Richard M. Oldman, Oliver ACCESS TO INFORMATION ADMINISTRATIVE EFFICIENCY ADMINISTRATIVE PROCESSES AUTHORITY AUTOMATION BACK END CITIZENS COLONIES COMPLIANCE COSTS CORRUPTION DIVIDENDS EMPLOYMENT EVASION FINANCIAL INCENTIVES FISCAL GOVERNMENT AGENCIES IMAGING IMAGING TECHNOLOGY INCOME INFORMATION SERVICES INFORMATION TECHNOLOGY KIOSKS LEVELS OF GOVERNMENT LEVIES MODERNIZATION NEW TECHNOLOGY PEM PROPERTY TAXES PUBLIC ADMINISTRATION PUBLIC FINANCES PUBLIC SECTOR PUBLIC SERVICE REVENUE ADMINISTRATION SERVER TAX TAX ADMINISTRATION TAX ARREARS TAX COMPLIANCE TAX REFORM TERMINALS WEB SITE TAX ADMINISTRATION AUTOMATION ELECTRONIC TECHNOLOGY INTEGRATED SYSTEMS INFORMATION TECHNOLOGY CORRUPTION AUDITING TRUST (PSYCHOLOGY) Over the past ten years, the government of Singapore has sought to modernize and computerize Singapore. Tax administration was one area of public administration that clearly required modernization. In 1992 the Inland Revenue Authority of Singapore (IRAS) was created to administer income and property taxes and a new value added tax called the Goods and Services Tax. Planning began to develop an integrated, computerized approach tax administration, which was soon reorganized on functional lines. This process has had made impressive results. In a survey, 95 percent of individual taxpayers, 83 percent of corporate taxpayers, and 93 percent of goods and services taxpayers said they were satisfied with IRAS services. This note discusses what Singapore has done to improve the taxpayer service and how it was done. 2012-08-13T14:58:55Z 2012-08-13T14:58:55Z 2000-12 http://documents.worldbank.org/curated/en/2000/12/891714/improving-taxpayer-service-facilitating-compliance-singapore http://hdl.handle.net/10986/11406 English PREM Notes; No. 48 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research East Asia and Pacific Singapore |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
ACCESS TO INFORMATION ADMINISTRATIVE EFFICIENCY ADMINISTRATIVE PROCESSES AUTHORITY AUTOMATION BACK END CITIZENS COLONIES COMPLIANCE COSTS CORRUPTION DIVIDENDS EMPLOYMENT EVASION FINANCIAL INCENTIVES FISCAL GOVERNMENT AGENCIES IMAGING IMAGING TECHNOLOGY INCOME INFORMATION SERVICES INFORMATION TECHNOLOGY KIOSKS LEVELS OF GOVERNMENT LEVIES MODERNIZATION NEW TECHNOLOGY PEM PROPERTY TAXES PUBLIC ADMINISTRATION PUBLIC FINANCES PUBLIC SECTOR PUBLIC SERVICE REVENUE ADMINISTRATION SERVER TAX TAX ADMINISTRATION TAX ARREARS TAX COMPLIANCE TAX REFORM TERMINALS WEB SITE TAX ADMINISTRATION AUTOMATION ELECTRONIC TECHNOLOGY INTEGRATED SYSTEMS INFORMATION TECHNOLOGY CORRUPTION AUDITING TRUST (PSYCHOLOGY) |
| spellingShingle |
ACCESS TO INFORMATION ADMINISTRATIVE EFFICIENCY ADMINISTRATIVE PROCESSES AUTHORITY AUTOMATION BACK END CITIZENS COLONIES COMPLIANCE COSTS CORRUPTION DIVIDENDS EMPLOYMENT EVASION FINANCIAL INCENTIVES FISCAL GOVERNMENT AGENCIES IMAGING IMAGING TECHNOLOGY INCOME INFORMATION SERVICES INFORMATION TECHNOLOGY KIOSKS LEVELS OF GOVERNMENT LEVIES MODERNIZATION NEW TECHNOLOGY PEM PROPERTY TAXES PUBLIC ADMINISTRATION PUBLIC FINANCES PUBLIC SECTOR PUBLIC SERVICE REVENUE ADMINISTRATION SERVER TAX TAX ADMINISTRATION TAX ARREARS TAX COMPLIANCE TAX REFORM TERMINALS WEB SITE TAX ADMINISTRATION AUTOMATION ELECTRONIC TECHNOLOGY INTEGRATED SYSTEMS INFORMATION TECHNOLOGY CORRUPTION AUDITING TRUST (PSYCHOLOGY) Bird, Richard M. Oldman, Oliver Improving Taxpayer Service and Facilitating Compliance in Singapore |
| geographic_facet |
East Asia and Pacific Singapore |
| relation |
PREM Notes; No. 48 |
| description |
Over the past ten years, the government
of Singapore has sought to modernize and computerize
Singapore. Tax administration was one area of public
administration that clearly required modernization. In 1992
the Inland Revenue Authority of Singapore (IRAS) was created
to administer income and property taxes and a new value
added tax called the Goods and Services Tax. Planning began
to develop an integrated, computerized approach tax
administration, which was soon reorganized on functional
lines. This process has had made impressive results. In a
survey, 95 percent of individual taxpayers, 83 percent of
corporate taxpayers, and 93 percent of goods and services
taxpayers said they were satisfied with IRAS services. This
note discusses what Singapore has done to improve the
taxpayer service and how it was done. |
| format |
Publications & Research :: Brief |
| author |
Bird, Richard M. Oldman, Oliver |
| author_facet |
Bird, Richard M. Oldman, Oliver |
| author_sort |
Bird, Richard M. |
| title |
Improving Taxpayer Service and Facilitating Compliance in Singapore |
| title_short |
Improving Taxpayer Service and Facilitating Compliance in Singapore |
| title_full |
Improving Taxpayer Service and Facilitating Compliance in Singapore |
| title_fullStr |
Improving Taxpayer Service and Facilitating Compliance in Singapore |
| title_full_unstemmed |
Improving Taxpayer Service and Facilitating Compliance in Singapore |
| title_sort |
improving taxpayer service and facilitating compliance in singapore |
| publisher |
World Bank, Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2000/12/891714/improving-taxpayer-service-facilitating-compliance-singapore http://hdl.handle.net/10986/11406 |
| _version_ |
1764416619977637888 |