Improving Taxpayer Service and Facilitating Compliance in Singapore
Over the past ten years, the government of Singapore has sought to modernize and computerize Singapore. Tax administration was one area of public administration that clearly required modernization. In 1992 the Inland Revenue Authority of Singapore...
| Main Authors: | , |
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| Format: | Brief |
| Language: | English |
| Published: |
World Bank, Washington, DC
2012
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2000/12/891714/improving-taxpayer-service-facilitating-compliance-singapore http://hdl.handle.net/10986/11406 |
| Summary: | Over the past ten years, the government
of Singapore has sought to modernize and computerize
Singapore. Tax administration was one area of public
administration that clearly required modernization. In 1992
the Inland Revenue Authority of Singapore (IRAS) was created
to administer income and property taxes and a new value
added tax called the Goods and Services Tax. Planning began
to develop an integrated, computerized approach tax
administration, which was soon reorganized on functional
lines. This process has had made impressive results. In a
survey, 95 percent of individual taxpayers, 83 percent of
corporate taxpayers, and 93 percent of goods and services
taxpayers said they were satisfied with IRAS services. This
note discusses what Singapore has done to improve the
taxpayer service and how it was done. |
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