Utility Benchmarking : Public Reporting of Service Performance

In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumer...

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Main Authors:	Kingdom, Bill, Jagannathan, Vijay
Format:	Viewpoint
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	CITIZEN GROUPS CIVIL SOCIETY ECONOMIC VALUE EFFECTIVE USE EFFLUENT DISCHARGE STANDARDS EFFLUENTS ENVIRONMENTAL IMPACT ENVIRONMENTAL PERFORMANCE FINANCING INVESTMENT POLLUTION POLLUTION ABATEMENT PRIVATE SECTOR PUMPING REGULATORY AGENCY SANITATION UTILITIES SECTORAL PERFORMANCE SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY SEWAGE TREATMENT SEWERAGE COMPANIES SEWERAGE SERVICE TOWN UTILITIES WATER QUALITY WATER SECTOR WATER SUPPLY WATER UTILITIES WATER UTILITY BENCHMARK PERFORMANCE INDICATORS QUALITY OF SERVICE DISCLOSURE OF INFORMATION CONFLICT OF INTERESTS INTEREST GROUPS PUBLIC INFORMATION
Online Access:	http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance http://hdl.handle.net/10986/11388

id	okr-10986-11388
recordtype	oai_dc
spelling	okr-10986-113882021-04-23T14:02:55Z Utility Benchmarking : Public Reporting of Service Performance Kingdom, Bill Jagannathan, Vijay CITIZEN GROUPS CIVIL SOCIETY ECONOMIC VALUE EFFECTIVE USE EFFLUENT DISCHARGE STANDARDS EFFLUENTS ENVIRONMENTAL IMPACT ENVIRONMENTAL PERFORMANCE FINANCING INVESTMENT POLLUTION POLLUTION ABATEMENT PRIVATE SECTOR PUMPING REGULATORY AGENCY SANITATION UTILITIES SECTORAL PERFORMANCE SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY SEWAGE TREATMENT SEWERAGE COMPANIES SEWERAGE SERVICE TOWN UTILITIES WATER QUALITY WATER SECTOR WATER SUPPLY WATER UTILITIES WATER UTILITY BENCHMARK PERFORMANCE INDICATORS QUALITY OF SERVICE DISCLOSURE OF INFORMATION CONFLICT OF INTERESTS INTEREST GROUPS PUBLIC INFORMATION In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumers. This Note reviews the requirements for effective benchmarking: choosing indicators that are unambiguous and verifiable, consistent with long-term incentives for good performance, and easy for the public to understand. 2012-08-13T14:55:57Z 2012-08-13T14:55:57Z 2001-03 http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance Viewpoint. -- Note no. 229 (March 2001) http://hdl.handle.net/10986/11388 English Viewpoint CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Viewpoint Publications & Research
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	CITIZEN GROUPS CIVIL SOCIETY ECONOMIC VALUE EFFECTIVE USE EFFLUENT DISCHARGE STANDARDS EFFLUENTS ENVIRONMENTAL IMPACT ENVIRONMENTAL PERFORMANCE FINANCING INVESTMENT POLLUTION POLLUTION ABATEMENT PRIVATE SECTOR PUMPING REGULATORY AGENCY SANITATION UTILITIES SECTORAL PERFORMANCE SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY SEWAGE TREATMENT SEWERAGE COMPANIES SEWERAGE SERVICE TOWN UTILITIES WATER QUALITY WATER SECTOR WATER SUPPLY WATER UTILITIES WATER UTILITY BENCHMARK PERFORMANCE INDICATORS QUALITY OF SERVICE DISCLOSURE OF INFORMATION CONFLICT OF INTERESTS INTEREST GROUPS PUBLIC INFORMATION
spellingShingle	CITIZEN GROUPS CIVIL SOCIETY ECONOMIC VALUE EFFECTIVE USE EFFLUENT DISCHARGE STANDARDS EFFLUENTS ENVIRONMENTAL IMPACT ENVIRONMENTAL PERFORMANCE FINANCING INVESTMENT POLLUTION POLLUTION ABATEMENT PRIVATE SECTOR PUMPING REGULATORY AGENCY SANITATION UTILITIES SECTORAL PERFORMANCE SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY SEWAGE TREATMENT SEWERAGE COMPANIES SEWERAGE SERVICE TOWN UTILITIES WATER QUALITY WATER SECTOR WATER SUPPLY WATER UTILITIES WATER UTILITY BENCHMARK PERFORMANCE INDICATORS QUALITY OF SERVICE DISCLOSURE OF INFORMATION CONFLICT OF INTERESTS INTEREST GROUPS PUBLIC INFORMATION Kingdom, Bill Jagannathan, Vijay Utility Benchmarking : Public Reporting of Service Performance
relation	Viewpoint
description	In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumers. This Note reviews the requirements for effective benchmarking: choosing indicators that are unambiguous and verifiable, consistent with long-term incentives for good performance, and easy for the public to understand.
format	Publications & Research :: Viewpoint
author	Kingdom, Bill Jagannathan, Vijay
author_facet	Kingdom, Bill Jagannathan, Vijay
author_sort	Kingdom, Bill
title	Utility Benchmarking : Public Reporting of Service Performance
title_short	Utility Benchmarking : Public Reporting of Service Performance
title_full	Utility Benchmarking : Public Reporting of Service Performance
title_fullStr	Utility Benchmarking : Public Reporting of Service Performance
title_full_unstemmed	Utility Benchmarking : Public Reporting of Service Performance
title_sort	utility benchmarking : public reporting of service performance
publisher	World Bank, Washington, DC
publishDate	2012
url	http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance http://hdl.handle.net/10986/11388
_version_	1764416556275597312

Utility Benchmarking : Public Reporting of Service Performance

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