A Water Scorecard : Setting Performance Targets for Water Utilities

This note highlights the wide variation in performance on key indicators: unaccounted-for water, labor costs, the working ratio, service coverage, water prices and connection costs, and continuity of service. As governments struggle with rising hea...

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Main Authors:	Tyman, Nicola, Kingdom, Bill
Format:	Viewpoint
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	BEND BROAD RANGE CONNECTION FEE COST RECOVERY CUSTOMER RELATIONS DEBT DEVELOPED COUNTRIES EMPLOYMENT HOURS OF SERVICE HOUSEHOLDS INCOME INPUT PRICES INVESTMENT DECISIONS LABOR COSTS OPERATIONAL EFFICIENCY PIPE NETWORK PIPED WATER QUALITY OF SERVICE SERVICE QUALITY WAGES WATER AVAILABILITY WATER PRESSURE WATER PRICES WATER SECTOR WATER SUPPLIES WATER UTILITIES WATER UTILITIES PERFORMANCE INDICATORS UNACCOUNTED FOR WATER SERVICE COVERAGE
Online Access:	http://documents.worldbank.org/curated/en/2002/04/1799495/water-scorecard-setting-performance-targets-water-utilities http://hdl.handle.net/10986/11351

id	okr-10986-11351
recordtype	oai_dc
spelling	okr-10986-113512021-04-23T14:02:55Z A Water Scorecard : Setting Performance Targets for Water Utilities Tyman, Nicola Kingdom, Bill BEND BROAD RANGE CONNECTION FEE COST RECOVERY CUSTOMER RELATIONS DEBT DEVELOPED COUNTRIES EMPLOYMENT HOURS OF SERVICE HOUSEHOLDS INCOME INPUT PRICES INVESTMENT DECISIONS LABOR COSTS OPERATIONAL EFFICIENCY PIPE NETWORK PIPED WATER QUALITY OF SERVICE SERVICE QUALITY WAGES WATER AVAILABILITY WATER PRESSURE WATER PRICES WATER SECTOR WATER SUPPLIES WATER UTILITIES WATER UTILITIES PERFORMANCE INDICATORS UNACCOUNTED FOR WATER LABOR COSTS SERVICE COVERAGE WATER PRICES This note highlights the wide variation in performance on key indicators: unaccounted-for water, labor costs, the working ratio, service coverage, water prices and connection costs, and continuity of service. As governments struggle with rising health care costs, public-private partnerships in constructing and managing public hospitals can provide innovative ways to control costs and improve service. Experience shows that such partnerships offer significant benefits as long as policymakers structure the transactions carefully and create sound regulatory arrangements to ensure universal access, quality care, and improvements in efficiency. 2012-08-13T14:50:01Z 2012-08-13T14:50:01Z 2002-04 http://documents.worldbank.org/curated/en/2002/04/1799495/water-scorecard-setting-performance-targets-water-utilities Viewpoint. -- No. 242 (April 2002) http://hdl.handle.net/10986/11351 English Viewpoint CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Viewpoint Publications & Research
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	BEND BROAD RANGE CONNECTION FEE COST RECOVERY CUSTOMER RELATIONS DEBT DEVELOPED COUNTRIES EMPLOYMENT HOURS OF SERVICE HOUSEHOLDS INCOME INPUT PRICES INVESTMENT DECISIONS LABOR COSTS OPERATIONAL EFFICIENCY PIPE NETWORK PIPED WATER QUALITY OF SERVICE SERVICE QUALITY WAGES WATER AVAILABILITY WATER PRESSURE WATER PRICES WATER SECTOR WATER SUPPLIES WATER UTILITIES WATER UTILITIES PERFORMANCE INDICATORS UNACCOUNTED FOR WATER LABOR COSTS SERVICE COVERAGE WATER PRICES
spellingShingle	BEND BROAD RANGE CONNECTION FEE COST RECOVERY CUSTOMER RELATIONS DEBT DEVELOPED COUNTRIES EMPLOYMENT HOURS OF SERVICE HOUSEHOLDS INCOME INPUT PRICES INVESTMENT DECISIONS LABOR COSTS OPERATIONAL EFFICIENCY PIPE NETWORK PIPED WATER QUALITY OF SERVICE SERVICE QUALITY WAGES WATER AVAILABILITY WATER PRESSURE WATER PRICES WATER SECTOR WATER SUPPLIES WATER UTILITIES WATER UTILITIES PERFORMANCE INDICATORS UNACCOUNTED FOR WATER LABOR COSTS SERVICE COVERAGE WATER PRICES Tyman, Nicola Kingdom, Bill A Water Scorecard : Setting Performance Targets for Water Utilities
relation	Viewpoint
description	This note highlights the wide variation in performance on key indicators: unaccounted-for water, labor costs, the working ratio, service coverage, water prices and connection costs, and continuity of service. As governments struggle with rising health care costs, public-private partnerships in constructing and managing public hospitals can provide innovative ways to control costs and improve service. Experience shows that such partnerships offer significant benefits as long as policymakers structure the transactions carefully and create sound regulatory arrangements to ensure universal access, quality care, and improvements in efficiency.
format	Publications & Research :: Viewpoint
author	Tyman, Nicola Kingdom, Bill
author_facet	Tyman, Nicola Kingdom, Bill
author_sort	Tyman, Nicola
title	A Water Scorecard : Setting Performance Targets for Water Utilities
title_short	A Water Scorecard : Setting Performance Targets for Water Utilities
title_full	A Water Scorecard : Setting Performance Targets for Water Utilities
title_fullStr	A Water Scorecard : Setting Performance Targets for Water Utilities
title_full_unstemmed	A Water Scorecard : Setting Performance Targets for Water Utilities
title_sort	water scorecard : setting performance targets for water utilities
publisher	World Bank, Washington, DC
publishDate	2012
url	http://documents.worldbank.org/curated/en/2002/04/1799495/water-scorecard-setting-performance-targets-water-utilities http://hdl.handle.net/10986/11351
_version_	1764416425610444800

A Water Scorecard : Setting Performance Targets for Water Utilities

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