Citizen Report Card Surveys : A Note on the Concept and Methodology
This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and ad...
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| Format: | Brief |
| Language: | English |
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2004/02/3564647/citizen-report-card-surveys-note-concept-methodology http://hdl.handle.net/10986/11277 |
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okr-10986-112772021-04-23T14:02:54Z Citizen Report Card Surveys : A Note on the Concept and Methodology Waglé, Swarnim Singh, Janmejay Shah, Parmesh SURVEYS METHODOLOGY PUBLIC SERVICES DISSEMINATION OF INFORMATION PUBLIC ACCOUNTABILITY INSTITUTIONAL ANALYSIS CIVIL SOCIETY NONGOVERNMENTAL ORGANIZATIONS PRIVATE SECTOR PUBLIC GOODS HEALTH ISSUES EDUCATION POLICE MANAGEMENT MONOPOLISTIC BEHAVIOR BUDGET ADMINISTRATION GOVERNANCE CAPACITY DATA ANALYSIS ACCOUNTABILITY ACTIONS ADVOCACY BUREAUCRACY CHANGE CITIZEN CITIZEN MONITORING CITIZEN REPORT CARD CITIZENS CIVIC ENGAGEMENT CIVIL SOCIETY CONSUMER SATISFACTION CREDIBILITY DATA ANALYSIS DATA COLLECTION ENUMERATORS EXPERIMENTS FOCUS GROUP FOCUS GROUP DISCUSSIONS GOVERNANCE REFORM HUMAN RESOURCE INTERFACE MEETINGS INTERMEDIARY INTERVIEWS MARKET RESEARCH MEDIA COVERAGE METHODOLOGY OPINION PERCEPTIONS PERFORMANCE CRITERIA PERFORMANCE INDICATORS PUBLIC ACCOUNTABILITY PUBLIC AGENCIES PUBLIC FUNDS PUBLIC HEARINGS PUBLIC OFFICIALS QUESTIONNAIRE QUESTIONNAIRES RELIABILITY SAMPLE SIZE SERVICE DELIVERY SERVICE PROVIDERS SOCIAL DEVELOPMENT STAKEHOLDERS This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and adequacy of different public services. They have been applied to numerous contexts in different regions. Beyond the process of executing a survey, CRCs involve efforts at dissemination and institutionalization that make them effective instruments to exact public accountability. 2012-08-13T14:38:06Z 2012-08-13T14:38:06Z 2004-02 http://documents.worldbank.org/curated/en/2004/02/3564647/citizen-report-card-surveys-note-concept-methodology http://hdl.handle.net/10986/11277 English Social Development Notes; No. 91 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research |
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Digital Repository |
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Foreign Institution |
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Digital Repositories |
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World Bank Open Knowledge Repository |
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World Bank |
| language |
English |
| topic |
SURVEYS METHODOLOGY PUBLIC SERVICES DISSEMINATION OF INFORMATION PUBLIC ACCOUNTABILITY INSTITUTIONAL ANALYSIS CIVIL SOCIETY NONGOVERNMENTAL ORGANIZATIONS PRIVATE SECTOR PUBLIC GOODS HEALTH ISSUES EDUCATION POLICE MANAGEMENT MONOPOLISTIC BEHAVIOR BUDGET ADMINISTRATION GOVERNANCE CAPACITY DATA ANALYSIS ACCOUNTABILITY ACTIONS ADVOCACY BUREAUCRACY CHANGE CITIZEN CITIZEN MONITORING CITIZEN REPORT CARD CITIZENS CIVIC ENGAGEMENT CIVIL SOCIETY CONSUMER SATISFACTION CREDIBILITY DATA ANALYSIS DATA COLLECTION ENUMERATORS EXPERIMENTS FOCUS GROUP FOCUS GROUP DISCUSSIONS GOVERNANCE REFORM HUMAN RESOURCE INTERFACE MEETINGS INTERMEDIARY INTERVIEWS MARKET RESEARCH MEDIA COVERAGE METHODOLOGY OPINION PERCEPTIONS PERFORMANCE CRITERIA PERFORMANCE INDICATORS PUBLIC ACCOUNTABILITY PUBLIC AGENCIES PUBLIC FUNDS PUBLIC HEARINGS PUBLIC OFFICIALS QUESTIONNAIRE QUESTIONNAIRES RELIABILITY SAMPLE SIZE SERVICE DELIVERY SERVICE PROVIDERS SOCIAL DEVELOPMENT STAKEHOLDERS |
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SURVEYS METHODOLOGY PUBLIC SERVICES DISSEMINATION OF INFORMATION PUBLIC ACCOUNTABILITY INSTITUTIONAL ANALYSIS CIVIL SOCIETY NONGOVERNMENTAL ORGANIZATIONS PRIVATE SECTOR PUBLIC GOODS HEALTH ISSUES EDUCATION POLICE MANAGEMENT MONOPOLISTIC BEHAVIOR BUDGET ADMINISTRATION GOVERNANCE CAPACITY DATA ANALYSIS ACCOUNTABILITY ACTIONS ADVOCACY BUREAUCRACY CHANGE CITIZEN CITIZEN MONITORING CITIZEN REPORT CARD CITIZENS CIVIC ENGAGEMENT CIVIL SOCIETY CONSUMER SATISFACTION CREDIBILITY DATA ANALYSIS DATA COLLECTION ENUMERATORS EXPERIMENTS FOCUS GROUP FOCUS GROUP DISCUSSIONS GOVERNANCE REFORM HUMAN RESOURCE INTERFACE MEETINGS INTERMEDIARY INTERVIEWS MARKET RESEARCH MEDIA COVERAGE METHODOLOGY OPINION PERCEPTIONS PERFORMANCE CRITERIA PERFORMANCE INDICATORS PUBLIC ACCOUNTABILITY PUBLIC AGENCIES PUBLIC FUNDS PUBLIC HEARINGS PUBLIC OFFICIALS QUESTIONNAIRE QUESTIONNAIRES RELIABILITY SAMPLE SIZE SERVICE DELIVERY SERVICE PROVIDERS SOCIAL DEVELOPMENT STAKEHOLDERS Waglé, Swarnim Singh, Janmejay Shah, Parmesh Citizen Report Card Surveys : A Note on the Concept and Methodology |
| relation |
Social Development Notes; No. 91 |
| description |
This note provides a short summary of
the concept and key phases involved in implementing a
citizen report card (CRC) survey. CRCs are client feedback
surveys that provide a quantitative measure of user
perceptions on the quality, efficiency and adequacy of
different public services. They have been applied to
numerous contexts in different regions. Beyond the process
of executing a survey, CRCs involve efforts at dissemination
and institutionalization that make them effective
instruments to exact public accountability. |
| format |
Publications & Research :: Brief |
| author |
Waglé, Swarnim Singh, Janmejay Shah, Parmesh |
| author_facet |
Waglé, Swarnim Singh, Janmejay Shah, Parmesh |
| author_sort |
Waglé, Swarnim |
| title |
Citizen Report Card Surveys : A Note on the Concept and Methodology |
| title_short |
Citizen Report Card Surveys : A Note on the Concept and Methodology |
| title_full |
Citizen Report Card Surveys : A Note on the Concept and Methodology |
| title_fullStr |
Citizen Report Card Surveys : A Note on the Concept and Methodology |
| title_full_unstemmed |
Citizen Report Card Surveys : A Note on the Concept and Methodology |
| title_sort |
citizen report card surveys : a note on the concept and methodology |
| publisher |
World Bank, Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2004/02/3564647/citizen-report-card-surveys-note-concept-methodology http://hdl.handle.net/10986/11277 |
| _version_ |
1764416156636020736 |