Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility

Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility

Uganda's national water utility has become known for its successful turnaround under public management. Less well known is that this success owes much to the introduction of private-sector-like practices to motivate employees. Following a mixe...

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Bibliographic Details
Main Authors: Marin, Philippe, Muhairwe, William, Mugisha, Silver, Mugabi, Josses
Format: Brief
Language:English
Published: World Bank, Washington, DC 2012
Subjects:
ADMINISTRATIVE COSTS
BILL COLLECTION
BRANCHES
BUSINESS UNITS
CASH FLOW
COMPANY
CONNECTION POLICY
CONNECTIONS
CONTRACTS FOR WATER
CORPORATIZATION
CUBIC METERS
CUSTOMER SERVICE
EMPLOYMENT
EXPANSION
FINANCIAL INCENTIVES
FINANCIAL VIABILITY
GENERATION
HOUSEHOLD CONNECTION
HOUSEHOLDS
INVESTMENT PROGRAM
MAINTENANCE COSTS
MANAGEMENT CONTRACTS
NATIONAL WATER
NONGOVERNMENTAL ORGANIZATIONS
OPERATIONAL EFFICIENCY
OPERATIONAL PERFORMANCE
PERFORMANCE AGREEMENTS
PERFORMANCE CONTRACTS
PRIVATE INFRASTRUCTURE
PRIVATE OPERATOR
PRIVATE PARTNERSHIP
PROVISION OF SERVICES
PUBLIC ENTERPRISES
PUBLIC MANAGEMENT
PUBLIC UTILITY
PUBLIC WATER
PUBLIC WATER UTILITIES
PUBLIC-PRIVATE PARTNERSHIPS
RESIDENTIAL CUSTOMERS
REVENUE COLLECTION
SANITATION
SEWERAGE
SEWERAGE CORPORATION
TARIFF INCREASE
TECHNICAL ASSISTANCE
TOWNS
URBAN WATER
URBAN WATER UTILITIES
USERS
UTILITY MANAGEMENT
UTILITY MANAGERS
WATER DISTRIBUTION
WATER INFRASTRUCTURE
WATER LOSSES
WATER PRODUCTION
WATER SOURCE
WATER SUPPLY
WATER SUPPLY NETWORK
WATER UTILITY
Online Access:http://documents.worldbank.org/curated/en/2010/06/12821017/internal-delegation-contracts-water-uganda-innovative-approach-establishing-successful-public-utility
http://hdl.handle.net/10986/10482

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