Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery

The communications and knowledge work of the World Bank Group takes many shapes; and although one commonality is its enhancement and support of the institutional mission and development objectives, communications and knowledge work is not always su...

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Main Author:	Walsh, Christopher
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	BRAINSTORMING CAPACITY BUILDING DISCUSSION DISCUSSIONS FOCUS GROUP IMPACT OF KNOWLEDGE KNOWLEDGE MANAGEMENT KNOWLEDGE METRICS KNOWLEDGE WORK METRICS MULTIMEDIA PRODUCTIVITY SERVICE DELIVERY SITE TACIT KNOWLEDGE WEB
Online Access:	http://documents.worldbank.org/curated/en/2011/02/13914614/lost-sea-navigate-using-metrics-results-establish-value-communications-knowledge-sanitation-water-service-delivery http://hdl.handle.net/10986/10453

id	okr-10986-10453
recordtype	oai_dc
spelling	okr-10986-104532021-04-23T14:02:50Z Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery Walsh, Christopher BRAINSTORMING CAPACITY BUILDING DISCUSSION DISCUSSIONS FOCUS GROUP IMPACT OF KNOWLEDGE KNOWLEDGE MANAGEMENT KNOWLEDGE METRICS KNOWLEDGE WORK METRICS MULTIMEDIA PRODUCTIVITY SERVICE DELIVERY SITE TACIT KNOWLEDGE WEB The communications and knowledge work of the World Bank Group takes many shapes; and although one commonality is its enhancement and support of the institutional mission and development objectives, communications and knowledge work is not always subject to monitoring processes as is the case with its operations counterpart. Similar to a ship's captain navigating by starlight, communications and knowledge work can be well guided by undefined indicators and tacit knowledge of what successful communications campaigns and knowledge management look like; however, if there were ever a time to develop and use more precise navigational instruments, now is that time. This smart lesson explores how the Water and Sanitation Program (WSP), a global partnership administered by the World Bank, developed such navigational instruments for communications and knowledge. By explicitly tying communications and knowledge activities to development objectives and taking time to identify, aggregate, and monitor outputs, qualitative and quantitative indicators, and assumptions, WSP helped quantify the contribution of communications and knowledge to the achievement of the program's business and development objectives. 2012-08-13T11:34:03Z 2012-08-13T11:34:03Z 2011-02 http://documents.worldbank.org/curated/en/2011/02/13914614/lost-sea-navigate-using-metrics-results-establish-value-communications-knowledge-sanitation-water-service-delivery http://hdl.handle.net/10986/10453 English IFC Smart Lessons Brief CC BY-NC-ND 3.0 IGO http://creativecommons.org/licenses/by-nc-nd/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	BRAINSTORMING CAPACITY BUILDING DISCUSSION DISCUSSIONS FOCUS GROUP IMPACT OF KNOWLEDGE KNOWLEDGE MANAGEMENT KNOWLEDGE METRICS KNOWLEDGE WORK METRICS MULTIMEDIA PRODUCTIVITY SERVICE DELIVERY SITE TACIT KNOWLEDGE WEB
spellingShingle	BRAINSTORMING CAPACITY BUILDING DISCUSSION DISCUSSIONS FOCUS GROUP IMPACT OF KNOWLEDGE KNOWLEDGE MANAGEMENT KNOWLEDGE METRICS KNOWLEDGE WORK METRICS MULTIMEDIA PRODUCTIVITY SERVICE DELIVERY SITE TACIT KNOWLEDGE WEB Walsh, Christopher Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery
relation	IFC Smart Lessons Brief
description	The communications and knowledge work of the World Bank Group takes many shapes; and although one commonality is its enhancement and support of the institutional mission and development objectives, communications and knowledge work is not always subject to monitoring processes as is the case with its operations counterpart. Similar to a ship's captain navigating by starlight, communications and knowledge work can be well guided by undefined indicators and tacit knowledge of what successful communications campaigns and knowledge management look like; however, if there were ever a time to develop and use more precise navigational instruments, now is that time. This smart lesson explores how the Water and Sanitation Program (WSP), a global partnership administered by the World Bank, developed such navigational instruments for communications and knowledge. By explicitly tying communications and knowledge activities to development objectives and taking time to identify, aggregate, and monitor outputs, qualitative and quantitative indicators, and assumptions, WSP helped quantify the contribution of communications and knowledge to the achievement of the program's business and development objectives.
format	Publications & Research :: Brief
author	Walsh, Christopher
author_facet	Walsh, Christopher
author_sort	Walsh, Christopher
title	Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery
title_short	Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery
title_full	Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery
title_fullStr	Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery
title_full_unstemmed	Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery
title_sort	lost at sea? navigate! using metrics and results to establish the value of communications and knowledge in sanitation and water service delivery
publisher	World Bank, Washington, DC
publishDate	2012
url	http://documents.worldbank.org/curated/en/2011/02/13914614/lost-sea-navigate-using-metrics-results-establish-value-communications-knowledge-sanitation-water-service-delivery http://hdl.handle.net/10986/10453
_version_	1764413152309542912

Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery

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