Building a Community of Superusers to Leverage a Collaboration Platform
Social networking and collaboration platforms don't work without people. The most advanced technology won't achieve results without a devoted user base that creates and shares content. The World Bank's social collaboration platform &...
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| Format: | Brief |
| Language: | English |
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2011/08/15257733/building-community-superusers-leverage-collaboration-platform http://hdl.handle.net/10986/10439 |
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okr-10986-104392021-04-23T14:02:50Z Building a Community of Superusers to Leverage a Collaboration Platform Tunning, Maggie ADVANCED TECHNOLOGY BEST PRACTICE BEST PRACTICES BLOG BUSINESS NEEDS CAPABILITY CERTIFICATE COLLABORATION COLLABORATION PLATFORM COLLABORATION PLATFORMS COLLABORATIVE COMMUNITY COMMUNITIES COMMUNITIES OF PRACTICE COMPUTER WORKSTATIONS DISCUSSION DISCUSSIONS E-MAIL ENTERTAINMENT FUNCTIONALITIES HUMAN RESOURCES IDEAS INFORMAL NETWORKS INNOVATION INSTITUTION INTEGRATION KNOWLEDGE MANAGEMENT KNOWLEDGE SHARING KNOWLEDGE STRATEGY LEADING LEARNING LEARNING EXPERIENCES LIBRARY SERVICES ONLINE DISCUSSION PARTNER ORGANIZATIONS PERSONAL RELATIONSHIPS PHOTO PRACTITIONERS PROJECT MANAGEMENT QUERIES RESULTS SITE SOCIAL NETWORKING TRANSACTION USER USERS VIDEO WEB WORKSTATIONS Social networking and collaboration platforms don't work without people. The most advanced technology won't achieve results without a devoted user base that creates and shares content. The World Bank's social collaboration platform 'Scoop' prioritizes relationships with users as part of the user adoption and engagement strategy. This smart lesson describes the original development of Scoop, its initial release for trial among a select group of 'Superusers,' and the ongoing refinement of its functionalities to meet the Bank's business needs. Lessons learned speak to the importance of bolstering the Superusers so they in turn can engage a broader community of users and turn them into champions for social collaboration. 2012-08-13T11:30:00Z 2012-08-13T11:30:00Z 2011-08 http://documents.worldbank.org/curated/en/2011/08/15257733/building-community-superusers-leverage-collaboration-platform http://hdl.handle.net/10986/10439 English IFC Smart Lessons Brief CC BY-NC-ND 3.0 IGO http://creativecommons.org/licenses/by-nc-nd/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
ADVANCED TECHNOLOGY BEST PRACTICE BEST PRACTICES BLOG BUSINESS NEEDS CAPABILITY CERTIFICATE COLLABORATION COLLABORATION PLATFORM COLLABORATION PLATFORMS COLLABORATIVE COMMUNITY COMMUNITIES COMMUNITIES OF PRACTICE COMPUTER WORKSTATIONS DISCUSSION DISCUSSIONS ENTERTAINMENT FUNCTIONALITIES HUMAN RESOURCES IDEAS INFORMAL NETWORKS INNOVATION INSTITUTION INTEGRATION KNOWLEDGE MANAGEMENT KNOWLEDGE SHARING KNOWLEDGE STRATEGY LEADING LEARNING LEARNING EXPERIENCES LIBRARY SERVICES ONLINE DISCUSSION PARTNER ORGANIZATIONS PERSONAL RELATIONSHIPS PHOTO PRACTITIONERS PROJECT MANAGEMENT QUERIES RESULTS SITE SOCIAL NETWORKING TRANSACTION USER USERS VIDEO WEB WORKSTATIONS |
| spellingShingle |
ADVANCED TECHNOLOGY BEST PRACTICE BEST PRACTICES BLOG BUSINESS NEEDS CAPABILITY CERTIFICATE COLLABORATION COLLABORATION PLATFORM COLLABORATION PLATFORMS COLLABORATIVE COMMUNITY COMMUNITIES COMMUNITIES OF PRACTICE COMPUTER WORKSTATIONS DISCUSSION DISCUSSIONS ENTERTAINMENT FUNCTIONALITIES HUMAN RESOURCES IDEAS INFORMAL NETWORKS INNOVATION INSTITUTION INTEGRATION KNOWLEDGE MANAGEMENT KNOWLEDGE SHARING KNOWLEDGE STRATEGY LEADING LEARNING LEARNING EXPERIENCES LIBRARY SERVICES ONLINE DISCUSSION PARTNER ORGANIZATIONS PERSONAL RELATIONSHIPS PHOTO PRACTITIONERS PROJECT MANAGEMENT QUERIES RESULTS SITE SOCIAL NETWORKING TRANSACTION USER USERS VIDEO WEB WORKSTATIONS Tunning, Maggie Building a Community of Superusers to Leverage a Collaboration Platform |
| relation |
IFC Smart Lessons Brief |
| description |
Social networking and collaboration
platforms don't work without people. The most advanced
technology won't achieve results without a devoted user
base that creates and shares content. The World Bank's
social collaboration platform 'Scoop' prioritizes
relationships with users as part of the user adoption and
engagement strategy. This smart lesson describes the
original development of Scoop, its initial release for trial
among a select group of 'Superusers,' and the
ongoing refinement of its functionalities to meet the
Bank's business needs. Lessons learned speak to the
importance of bolstering the Superusers so they in turn can
engage a broader community of users and turn them into
champions for social collaboration. |
| format |
Publications & Research :: Brief |
| author |
Tunning, Maggie |
| author_facet |
Tunning, Maggie |
| author_sort |
Tunning, Maggie |
| title |
Building a Community of Superusers to Leverage a Collaboration Platform |
| title_short |
Building a Community of Superusers to Leverage a Collaboration Platform |
| title_full |
Building a Community of Superusers to Leverage a Collaboration Platform |
| title_fullStr |
Building a Community of Superusers to Leverage a Collaboration Platform |
| title_full_unstemmed |
Building a Community of Superusers to Leverage a Collaboration Platform |
| title_sort |
building a community of superusers to leverage a collaboration platform |
| publisher |
World Bank, Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2011/08/15257733/building-community-superusers-leverage-collaboration-platform http://hdl.handle.net/10986/10439 |
| _version_ |
1764413100088360960 |