Developing an African Offshoring Industry—The Case of Nigeria

The purpose of this note is to raise awareness of Nigeria's potential as an African offshoring hub, and it is aimed primarily toward policy makers, potential private sector investors, and development partners. This note addresses the following...

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Main Authors:	Radwan, Ismail, Strychacz, Nicholas
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	ACCOUNTING ACTIVISM BACK OFFICE BANDWIDTH BROADBAND BUSINESS ENVIRONMENT BUSINESS FUNCTIONS BUSINESS PLANS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS REGISTRATION BUSINESS SERVICES BUSINESSES CALL CENTERS CAPABILITIES CAPABILITY CAPACITY CONSTRAINTS CITIES CLIENT BASE COMMUNICATIONS COSTS COMPETITIVENESS COMPETITIVENESS AGENDA CONNECTIVITY CONTRACT ENFORCEMENT CORPORATE TAX CORPORATE TAX RATE COST STRUCTURE COST STRUCTURES CUSTOMER BASE CUSTOMER SATISFACTION CUSTOMER SERVICE DATA ENTRY DATA TRANSMISSION DEVELOPED COUNTRIES DEVELOPING COUNTRIES DEVELOPING COUNTRY DOMESTIC ECONOMIES E-COMMERCE ECOMMERCE ECONOMIC CRISIS ECONOMIC POWERHOUSE ECONOMIC STABILITY ELECTRICITY ELECTRONIC COMMUNICATION ETRANSACTION EXCHANGE RATES EXPENDITURE EXPORT GROWTH EXPORT PROCESSING ZONES FINANCIAL MARKETS FINANCIAL STRUCTURE FOREIGN COMPANIES FOREIGN DIRECT INVESTMENT FOREIGN FIRMS FOREIGN INVESTMENT FOREIGN INVESTORS GLOBAL ECONOMY GLOBAL MARKET GLOBAL MARKETS GLOBAL TRADE GLOBALIZATION GOVERNMENT POLICY GOVERNMENT SERVICES GOVERNMENT SUPPORT GROWTH RATE HUMAN CAPACITY HUMAN CAPITAL HUMAN RESOURCES ICT INCOME INDUSTRIAL DEVELOPMENT INNOVATION INNOVATIONS INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHTS INTERNATIONAL CLIENTS INTERNATIONAL INVESTORS INVESTING IT INFRASTRUCTURE JOB CREATION LABOR COSTS LABOR FORCE LABOR MARKET LAND RECORDS LEARNING LEGAL FRAMEWORK LIBERALIZATION LIBERALIZATIONS LITERACY LITERACY RATES LOCAL MARKETS LOW-INCOME COUNTRIES MACROECONOMIC ENVIRONMENT MANUFACTURING MARKET REGULATIONS MARKET SEGMENTS MARKET SIZE MARKETING MEDIA MIDDLE-INCOME COUNTRIES MOBILE PHONE MOBILE PHONE SUBSCRIBERS NETWORKS OIL OIL SECTOR OUTSOURCING PARTICULAR COUNTRY PIRACY POLICY ENVIRONMENT POLICY FRAMEWORK POLICY MAKERS POLITICAL STABILITY POTENTIAL INVESTMENT POTENTIAL INVESTORS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRODUCTIVITY PROPERTY RIGHTS QUALITY OF SERVICES REAL ESTATE RELIABILITY REPUTATION RESULT RESULTS RETURN RETURNS RISK MANAGEMENT SAVINGS SERVICES TO CLIENT SUSTAINABLE DEVELOPMENT TAX INCENTIVES TAX RATE TECHNICAL KNOWLEDGE TECHNICAL TRAINING TELECOMMUNICATIONS TELECOMMUNICATIONS CONNECTIVITY TELEPHONY TRADE POLICY REFORMS TRADING TRAINING PROGRAMS TRUST FUND VALUE CHAIN VARIABLE COSTS VOICE-OVER-INTERNET PROTOCOL VOLATILITY WORLD DEVELOPMENT INDICATORS
Online Access:	http://documents.worldbank.org/curated/en/2010/10/12862364/developing-african-offshoring-industry-case-nigeria http://hdl.handle.net/10986/10151

id	okr-10986-10151
recordtype	oai_dc
spelling	okr-10986-101512021-04-23T14:02:49Z Developing an African Offshoring Industry—The Case of Nigeria Radwan, Ismail Strychacz, Nicholas ACCOUNTING ACTIVISM BACK OFFICE BANDWIDTH BROADBAND BUSINESS ENVIRONMENT BUSINESS FUNCTIONS BUSINESS PLANS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS REGISTRATION BUSINESS SERVICES BUSINESSES CALL CENTERS CAPABILITIES CAPABILITY CAPACITY CONSTRAINTS CITIES CLIENT BASE COMMUNICATIONS COSTS COMPETITIVENESS COMPETITIVENESS AGENDA CONNECTIVITY CONTRACT ENFORCEMENT CORPORATE TAX CORPORATE TAX RATE COST STRUCTURE COST STRUCTURES CUSTOMER BASE CUSTOMER SATISFACTION CUSTOMER SERVICE DATA ENTRY DATA TRANSMISSION DEVELOPED COUNTRIES DEVELOPING COUNTRIES DEVELOPING COUNTRY DOMESTIC ECONOMIES E-COMMERCE ECOMMERCE ECONOMIC CRISIS ECONOMIC POWERHOUSE ECONOMIC STABILITY ELECTRICITY ELECTRONIC COMMUNICATION ETRANSACTION EXCHANGE RATES EXPENDITURE EXPORT GROWTH EXPORT PROCESSING ZONES FINANCIAL MARKETS FINANCIAL STRUCTURE FOREIGN COMPANIES FOREIGN DIRECT INVESTMENT FOREIGN FIRMS FOREIGN INVESTMENT FOREIGN INVESTORS GLOBAL ECONOMY GLOBAL MARKET GLOBAL MARKETS GLOBAL TRADE GLOBALIZATION GOVERNMENT POLICY GOVERNMENT SERVICES GOVERNMENT SUPPORT GROWTH RATE HUMAN CAPACITY HUMAN CAPITAL HUMAN RESOURCES ICT INCOME INDUSTRIAL DEVELOPMENT INNOVATION INNOVATIONS INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHTS INTERNATIONAL CLIENTS INTERNATIONAL INVESTORS INVESTING IT INFRASTRUCTURE JOB CREATION LABOR COSTS LABOR FORCE LABOR MARKET LAND RECORDS LEARNING LEGAL FRAMEWORK LIBERALIZATION LIBERALIZATIONS LITERACY LITERACY RATES LOCAL MARKETS LOW-INCOME COUNTRIES MACROECONOMIC ENVIRONMENT MANUFACTURING MARKET REGULATIONS MARKET SEGMENTS MARKET SIZE MARKETING MEDIA MIDDLE-INCOME COUNTRIES MOBILE PHONE MOBILE PHONE SUBSCRIBERS NETWORKS OIL OIL SECTOR OUTSOURCING PARTICULAR COUNTRY PIRACY POLICY ENVIRONMENT POLICY FRAMEWORK POLICY MAKERS POLITICAL STABILITY POTENTIAL INVESTMENT POTENTIAL INVESTORS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRODUCTIVITY PROPERTY RIGHTS QUALITY OF SERVICES REAL ESTATE RELIABILITY REPUTATION RESULT RESULTS RETURN RETURNS RISK MANAGEMENT SAVINGS SERVICES TO CLIENT SUSTAINABLE DEVELOPMENT TAX INCENTIVES TAX RATE TECHNICAL KNOWLEDGE TECHNICAL TRAINING TELECOMMUNICATIONS TELECOMMUNICATIONS CONNECTIVITY TELEPHONY TRADE POLICY REFORMS TRADING TRAINING PROGRAMS TRUST FUND VALUE CHAIN VARIABLE COSTS VOICE-OVER-INTERNET PROTOCOL VOLATILITY WORLD DEVELOPMENT INDICATORS The purpose of this note is to raise awareness of Nigeria's potential as an African offshoring hub, and it is aimed primarily toward policy makers, potential private sector investors, and development partners. This note addresses the following questions: what can Nigeria do to take advantage of the benefits of global trade in services; how can the country brand itself as an offshoring destination for international investors; and what government policies are required to ensure that Nigeria plays a role in the growing Information communication technology (ICT) offshoring sector. 2012-08-13T10:33:57Z 2012-08-13T10:33:57Z 2010-10 http://documents.worldbank.org/curated/en/2010/10/12862364/developing-african-offshoring-industry-case-nigeria http://hdl.handle.net/10986/10151 English Economic Premise; No. 35 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research Africa Nigeria
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	ACCOUNTING ACTIVISM BACK OFFICE BANDWIDTH BROADBAND BUSINESS ENVIRONMENT BUSINESS FUNCTIONS BUSINESS PLANS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS REGISTRATION BUSINESS SERVICES BUSINESSES CALL CENTERS CAPABILITIES CAPABILITY CAPACITY CONSTRAINTS CITIES CLIENT BASE COMMUNICATIONS COSTS COMPETITIVENESS COMPETITIVENESS AGENDA CONNECTIVITY CONTRACT ENFORCEMENT CORPORATE TAX CORPORATE TAX RATE COST STRUCTURE COST STRUCTURES CUSTOMER BASE CUSTOMER SATISFACTION CUSTOMER SERVICE DATA ENTRY DATA TRANSMISSION DEVELOPED COUNTRIES DEVELOPING COUNTRIES DEVELOPING COUNTRY DOMESTIC ECONOMIES E-COMMERCE ECOMMERCE ECONOMIC CRISIS ECONOMIC POWERHOUSE ECONOMIC STABILITY ELECTRICITY ELECTRONIC COMMUNICATION ETRANSACTION EXCHANGE RATES EXPENDITURE EXPORT GROWTH EXPORT PROCESSING ZONES FINANCIAL MARKETS FINANCIAL STRUCTURE FOREIGN COMPANIES FOREIGN DIRECT INVESTMENT FOREIGN FIRMS FOREIGN INVESTMENT FOREIGN INVESTORS GLOBAL ECONOMY GLOBAL MARKET GLOBAL MARKETS GLOBAL TRADE GLOBALIZATION GOVERNMENT POLICY GOVERNMENT SERVICES GOVERNMENT SUPPORT GROWTH RATE HUMAN CAPACITY HUMAN CAPITAL HUMAN RESOURCES ICT INCOME INDUSTRIAL DEVELOPMENT INNOVATION INNOVATIONS INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHTS INTERNATIONAL CLIENTS INTERNATIONAL INVESTORS INVESTING IT INFRASTRUCTURE JOB CREATION LABOR COSTS LABOR FORCE LABOR MARKET LAND RECORDS LEARNING LEGAL FRAMEWORK LIBERALIZATION LIBERALIZATIONS LITERACY LITERACY RATES LOCAL MARKETS LOW-INCOME COUNTRIES MACROECONOMIC ENVIRONMENT MANUFACTURING MARKET REGULATIONS MARKET SEGMENTS MARKET SIZE MARKETING MEDIA MIDDLE-INCOME COUNTRIES MOBILE PHONE MOBILE PHONE SUBSCRIBERS NETWORKS OIL OIL SECTOR OUTSOURCING PARTICULAR COUNTRY PIRACY POLICY ENVIRONMENT POLICY FRAMEWORK POLICY MAKERS POLITICAL STABILITY POTENTIAL INVESTMENT POTENTIAL INVESTORS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRODUCTIVITY PROPERTY RIGHTS QUALITY OF SERVICES REAL ESTATE RELIABILITY REPUTATION RESULT RESULTS RETURN RETURNS RISK MANAGEMENT SAVINGS SERVICES TO CLIENT SUSTAINABLE DEVELOPMENT TAX INCENTIVES TAX RATE TECHNICAL KNOWLEDGE TECHNICAL TRAINING TELECOMMUNICATIONS TELECOMMUNICATIONS CONNECTIVITY TELEPHONY TRADE POLICY REFORMS TRADING TRAINING PROGRAMS TRUST FUND VALUE CHAIN VARIABLE COSTS VOICE-OVER-INTERNET PROTOCOL VOLATILITY WORLD DEVELOPMENT INDICATORS
spellingShingle	ACCOUNTING ACTIVISM BACK OFFICE BANDWIDTH BROADBAND BUSINESS ENVIRONMENT BUSINESS FUNCTIONS BUSINESS PLANS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS REGISTRATION BUSINESS SERVICES BUSINESSES CALL CENTERS CAPABILITIES CAPABILITY CAPACITY CONSTRAINTS CITIES CLIENT BASE COMMUNICATIONS COSTS COMPETITIVENESS COMPETITIVENESS AGENDA CONNECTIVITY CONTRACT ENFORCEMENT CORPORATE TAX CORPORATE TAX RATE COST STRUCTURE COST STRUCTURES CUSTOMER BASE CUSTOMER SATISFACTION CUSTOMER SERVICE DATA ENTRY DATA TRANSMISSION DEVELOPED COUNTRIES DEVELOPING COUNTRIES DEVELOPING COUNTRY DOMESTIC ECONOMIES E-COMMERCE ECOMMERCE ECONOMIC CRISIS ECONOMIC POWERHOUSE ECONOMIC STABILITY ELECTRICITY ELECTRONIC COMMUNICATION ETRANSACTION EXCHANGE RATES EXPENDITURE EXPORT GROWTH EXPORT PROCESSING ZONES FINANCIAL MARKETS FINANCIAL STRUCTURE FOREIGN COMPANIES FOREIGN DIRECT INVESTMENT FOREIGN FIRMS FOREIGN INVESTMENT FOREIGN INVESTORS GLOBAL ECONOMY GLOBAL MARKET GLOBAL MARKETS GLOBAL TRADE GLOBALIZATION GOVERNMENT POLICY GOVERNMENT SERVICES GOVERNMENT SUPPORT GROWTH RATE HUMAN CAPACITY HUMAN CAPITAL HUMAN RESOURCES ICT INCOME INDUSTRIAL DEVELOPMENT INNOVATION INNOVATIONS INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHTS INTERNATIONAL CLIENTS INTERNATIONAL INVESTORS INVESTING IT INFRASTRUCTURE JOB CREATION LABOR COSTS LABOR FORCE LABOR MARKET LAND RECORDS LEARNING LEGAL FRAMEWORK LIBERALIZATION LIBERALIZATIONS LITERACY LITERACY RATES LOCAL MARKETS LOW-INCOME COUNTRIES MACROECONOMIC ENVIRONMENT MANUFACTURING MARKET REGULATIONS MARKET SEGMENTS MARKET SIZE MARKETING MEDIA MIDDLE-INCOME COUNTRIES MOBILE PHONE MOBILE PHONE SUBSCRIBERS NETWORKS OIL OIL SECTOR OUTSOURCING PARTICULAR COUNTRY PIRACY POLICY ENVIRONMENT POLICY FRAMEWORK POLICY MAKERS POLITICAL STABILITY POTENTIAL INVESTMENT POTENTIAL INVESTORS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRODUCTIVITY PROPERTY RIGHTS QUALITY OF SERVICES REAL ESTATE RELIABILITY REPUTATION RESULT RESULTS RETURN RETURNS RISK MANAGEMENT SAVINGS SERVICES TO CLIENT SUSTAINABLE DEVELOPMENT TAX INCENTIVES TAX RATE TECHNICAL KNOWLEDGE TECHNICAL TRAINING TELECOMMUNICATIONS TELECOMMUNICATIONS CONNECTIVITY TELEPHONY TRADE POLICY REFORMS TRADING TRAINING PROGRAMS TRUST FUND VALUE CHAIN VARIABLE COSTS VOICE-OVER-INTERNET PROTOCOL VOLATILITY WORLD DEVELOPMENT INDICATORS Radwan, Ismail Strychacz, Nicholas Developing an African Offshoring Industry—The Case of Nigeria
geographic_facet	Africa Nigeria
relation	Economic Premise; No. 35
description	The purpose of this note is to raise awareness of Nigeria's potential as an African offshoring hub, and it is aimed primarily toward policy makers, potential private sector investors, and development partners. This note addresses the following questions: what can Nigeria do to take advantage of the benefits of global trade in services; how can the country brand itself as an offshoring destination for international investors; and what government policies are required to ensure that Nigeria plays a role in the growing Information communication technology (ICT) offshoring sector.
format	Publications & Research :: Brief
author	Radwan, Ismail Strychacz, Nicholas
author_facet	Radwan, Ismail Strychacz, Nicholas
author_sort	Radwan, Ismail
title	Developing an African Offshoring Industry—The Case of Nigeria
title_short	Developing an African Offshoring Industry—The Case of Nigeria
title_full	Developing an African Offshoring Industry—The Case of Nigeria
title_fullStr	Developing an African Offshoring Industry—The Case of Nigeria
title_full_unstemmed	Developing an African Offshoring Industry—The Case of Nigeria
title_sort	developing an african offshoring industry—the case of nigeria
publisher	World Bank, Washington, DC
publishDate	2012
url	http://documents.worldbank.org/curated/en/2010/10/12862364/developing-african-offshoring-industry-case-nigeria http://hdl.handle.net/10986/10151
_version_	1764412038653673472

Developing an African Offshoring Industry—The Case of Nigeria

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