Developing an African Offshoring Industry—The Case of Nigeria

Developing an African Offshoring Industry—The Case of Nigeria

The purpose of this note is to raise awareness of Nigeria's potential as an African offshoring hub, and it is aimed primarily toward policy makers, potential private sector investors, and development partners. This note addresses the following...

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Bibliographic Details
Main Authors:	Radwan, Ismail, Strychacz, Nicholas
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	ACCOUNTING ACTIVISM BACK OFFICE BANDWIDTH BROADBAND BUSINESS ENVIRONMENT BUSINESS FUNCTIONS BUSINESS PLANS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS REGISTRATION BUSINESS SERVICES BUSINESSES CALL CENTERS CAPABILITIES CAPABILITY CAPACITY CONSTRAINTS CITIES CLIENT BASE COMMUNICATIONS COSTS COMPETITIVENESS COMPETITIVENESS AGENDA CONNECTIVITY CONTRACT ENFORCEMENT CORPORATE TAX CORPORATE TAX RATE COST STRUCTURE COST STRUCTURES CUSTOMER BASE CUSTOMER SATISFACTION CUSTOMER SERVICE DATA ENTRY DATA TRANSMISSION DEVELOPED COUNTRIES DEVELOPING COUNTRIES DEVELOPING COUNTRY DOMESTIC ECONOMIES E-COMMERCE ECOMMERCE ECONOMIC CRISIS ECONOMIC POWERHOUSE ECONOMIC STABILITY ELECTRICITY ELECTRONIC COMMUNICATION ETRANSACTION EXCHANGE RATES EXPENDITURE EXPORT GROWTH EXPORT PROCESSING ZONES FINANCIAL MARKETS FINANCIAL STRUCTURE FOREIGN COMPANIES FOREIGN DIRECT INVESTMENT FOREIGN FIRMS FOREIGN INVESTMENT FOREIGN INVESTORS GLOBAL ECONOMY GLOBAL MARKET GLOBAL MARKETS GLOBAL TRADE GLOBALIZATION GOVERNMENT POLICY GOVERNMENT SERVICES GOVERNMENT SUPPORT GROWTH RATE HUMAN CAPACITY HUMAN CAPITAL HUMAN RESOURCES ICT INCOME INDUSTRIAL DEVELOPMENT INNOVATION INNOVATIONS INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHTS INTERNATIONAL CLIENTS INTERNATIONAL INVESTORS INVESTING IT INFRASTRUCTURE JOB CREATION LABOR COSTS LABOR FORCE LABOR MARKET LAND RECORDS LEARNING LEGAL FRAMEWORK LIBERALIZATION LIBERALIZATIONS LITERACY LITERACY RATES LOCAL MARKETS LOW-INCOME COUNTRIES MACROECONOMIC ENVIRONMENT MANUFACTURING MARKET REGULATIONS MARKET SEGMENTS MARKET SIZE MARKETING MEDIA MIDDLE-INCOME COUNTRIES MOBILE PHONE MOBILE PHONE SUBSCRIBERS NETWORKS OIL OIL SECTOR OUTSOURCING PARTICULAR COUNTRY PIRACY POLICY ENVIRONMENT POLICY FRAMEWORK POLICY MAKERS POLITICAL STABILITY POTENTIAL INVESTMENT POTENTIAL INVESTORS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRODUCTIVITY PROPERTY RIGHTS QUALITY OF SERVICES REAL ESTATE RELIABILITY REPUTATION RESULT RESULTS RETURN RETURNS RISK MANAGEMENT SAVINGS SERVICES TO CLIENT SUSTAINABLE DEVELOPMENT TAX INCENTIVES TAX RATE TECHNICAL KNOWLEDGE TECHNICAL TRAINING TELECOMMUNICATIONS TELECOMMUNICATIONS CONNECTIVITY TELEPHONY TRADE POLICY REFORMS TRADING TRAINING PROGRAMS TRUST FUND VALUE CHAIN VARIABLE COSTS VOICE-OVER-INTERNET PROTOCOL VOLATILITY WORLD DEVELOPMENT INDICATORS
Online Access:	http://documents.worldbank.org/curated/en/2010/10/12862364/developing-african-offshoring-industry-case-nigeria http://hdl.handle.net/10986/10151

Description
Summary:	The purpose of this note is to raise awareness of Nigeria's potential as an African offshoring hub, and it is aimed primarily toward policy makers, potential private sector investors, and development partners. This note addresses the following questions: what can Nigeria do to take advantage of the benefits of global trade in services; how can the country brand itself as an offshoring destination for international investors; and what government policies are required to ensure that Nigeria plays a role in the growing Information communication technology (ICT) offshoring sector.

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