IT outsourcing industry practices, models, trends and challenges from a case of a Malaysian offshore global service provider
The impact of Kodak IT outsourcing contract spread across the global. The practices have also been adopted in Malaysia since 1990s but were not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, m...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
North Atlantic University Union
2009
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/8078/ http://irep.iium.edu.my/8078/ http://irep.iium.edu.my/8078/1/IT_outsourcing_industry_practices%2C_models%2C_trends_and_challenges_from_a_case_of_a_Malaysian_offshore_global_service_provider.pdf |
| Summary: | The impact of Kodak IT outsourcing contract spread
across the global. The practices have also been adopted in Malaysia
since 1990s but were not widely publicized until massive public
sector computerization projects and automation of financial systems
after Asian financial crisis in 1997. Thus, many service providers,
including world-class firms, providing ITO business models can be
found operating in Malaysia. They provide both IT asset and services
outsourcing. ITO models evolve from traditional to innovation phase
in 2010 onwards. One of the innovative models in Malaysia is the
global offshore service delivery model which is based on four pillars,
namely: Experienced Leadership; Global Best Practice; Human
Capital; Domain Knowledge. To be able to compete globally,
Malaysia has equipped its companies with higher capabilities and
competencies via international certifications and continuous skills
developments. Several advantages proposed by Malaysia include:
economic stability, political stability, multi-lingual, world-class
infrastructure, affordable lifestyle, value propositions and many
others. In this paper, we present the detailed views of a senior
executive management on two open-ended in-depth interviews,
literature and document reviews, secondary sources and one CEO
roundtable discussion held in International Islamic University
Malaysia. This paper contributes to the practice as well as the IT
outsourcing literature. |
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