Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site

Recently, many cities in the world have incorporating walkability as a distinctive feature towards becoming a walkable tourism destination. A high-quality walkable environment has been greatly demanded by pedestrian use as it assures a sense of comfort and safety. In the context of Malaysia, the wal...

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Main Authors: MOHD NORAFFENDI, BATRISYIA QISTINA, Abd Rahman, Nur Hidayah
Format: Article
Language:English
Published: IOP Publishing Ltd 2020
Subjects:
Online Access:http://irep.iium.edu.my/79404/
http://irep.iium.edu.my/79404/
http://irep.iium.edu.my/79404/
http://irep.iium.edu.my/79404/1/Noraffendi_2020_IOP_Conf._Ser.__Earth_Environ._Sci._447_012072.pdf
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spelling iium-794042020-03-05T06:08:30Z http://irep.iium.edu.my/79404/ Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site MOHD NORAFFENDI, BATRISYIA QISTINA Abd Rahman, Nur Hidayah G Geography (General) GE Environmental Sciences GV Recreation Leisure Recently, many cities in the world have incorporating walkability as a distinctive feature towards becoming a walkable tourism destination. A high-quality walkable environment has been greatly demanded by pedestrian use as it assures a sense of comfort and safety. In the context of Malaysia, the walkability concept is mostly applicable to any tourism places or the capital of a state long recognized as an urban heritage site. Despite this, there has been little research done in terms of the relationship between tourist expectation and tourist satisfaction towards walkability particularly in Georgetown, which is a World Heritage Site. The main objective of the study was to determine the relationship between tourist expectation and tourist satisfaction towards the existing pedestrian walkway in Georgetown. Research data were gathered via fieldwork observation and an online survey, whereby questionnaires were have distributed to 150 respondents made up of tourists who experienced walking in the study area. The outcomes demonstrated that tourist expectation in terms of the spatial features of the pedestrian walkway was relatively greater than tourist satisfaction. Hence, the findings of the study will be very useful for urban city planners in incorporating walkability to enhance the walking experience within the city. IOP Publishing Ltd 2020-03-03 Article PeerReviewed application/pdf en http://irep.iium.edu.my/79404/1/Noraffendi_2020_IOP_Conf._Ser.__Earth_Environ._Sci._447_012072.pdf MOHD NORAFFENDI, BATRISYIA QISTINA and Abd Rahman, Nur Hidayah (2020) Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site. IOP Conference Series: Earth and Environmental Science, 447. pp. 1-9. ISSN 1755-1307 E-ISSN 1755-1315 https://iopscience.iop.org/issue/1755-1315/447/1 012072
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic G Geography (General)
GE Environmental Sciences
GV Recreation Leisure
spellingShingle G Geography (General)
GE Environmental Sciences
GV Recreation Leisure
MOHD NORAFFENDI, BATRISYIA QISTINA
Abd Rahman, Nur Hidayah
Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site
description Recently, many cities in the world have incorporating walkability as a distinctive feature towards becoming a walkable tourism destination. A high-quality walkable environment has been greatly demanded by pedestrian use as it assures a sense of comfort and safety. In the context of Malaysia, the walkability concept is mostly applicable to any tourism places or the capital of a state long recognized as an urban heritage site. Despite this, there has been little research done in terms of the relationship between tourist expectation and tourist satisfaction towards walkability particularly in Georgetown, which is a World Heritage Site. The main objective of the study was to determine the relationship between tourist expectation and tourist satisfaction towards the existing pedestrian walkway in Georgetown. Research data were gathered via fieldwork observation and an online survey, whereby questionnaires were have distributed to 150 respondents made up of tourists who experienced walking in the study area. The outcomes demonstrated that tourist expectation in terms of the spatial features of the pedestrian walkway was relatively greater than tourist satisfaction. Hence, the findings of the study will be very useful for urban city planners in incorporating walkability to enhance the walking experience within the city.
format Article
author MOHD NORAFFENDI, BATRISYIA QISTINA
Abd Rahman, Nur Hidayah
author_facet MOHD NORAFFENDI, BATRISYIA QISTINA
Abd Rahman, Nur Hidayah
author_sort MOHD NORAFFENDI, BATRISYIA QISTINA
title Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site
title_short Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site
title_full Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site
title_fullStr Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site
title_full_unstemmed Tourist expectation and satisfaction towards pedestrian walkway in Georgetown, a World Heritage site
title_sort tourist expectation and satisfaction towards pedestrian walkway in georgetown, a world heritage site
publisher IOP Publishing Ltd
publishDate 2020
url http://irep.iium.edu.my/79404/
http://irep.iium.edu.my/79404/
http://irep.iium.edu.my/79404/
http://irep.iium.edu.my/79404/1/Noraffendi_2020_IOP_Conf._Ser.__Earth_Environ._Sci._447_012072.pdf
first_indexed 2023-09-18T21:51:28Z
last_indexed 2023-09-18T21:51:28Z
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