Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance

Research in the field of social robotics suggests that enhancing social cues in robots can elicit more social responses in users. It is however not clear how users respond socially to persuasive social robots and whether such reactions will be more pronounced when the robots feature more interactive...

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Main Authors:	Ghazali, Aimi Shazwani, Ham, Jaap, Barakova, Emilia I., Markopoulos, Panos P.
Format:	Article
Language:	English English English
Published:	Robotics Society of Japan 2019
Subjects:	TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General)
Online Access:	http://irep.iium.edu.my/78894/ http://irep.iium.edu.my/78894/ http://irep.iium.edu.my/78894/ http://irep.iium.edu.my/78894/14/78894_Assessing%20the%20effect%20of%20persuasive%20robots_article.pdf http://irep.iium.edu.my/78894/2/78894_Assessing%20the%20effect%20of%20persuasive%20robots_SCOPUS.pdf http://irep.iium.edu.my/78894/13/78894_Assessing%20the%20effect%20of%20persuasive%20robots_wos.pdf

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spelling	iium-788942020-02-27T09:13:27Z http://irep.iium.edu.my/78894/ Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance Ghazali, Aimi Shazwani Ham, Jaap Barakova, Emilia I. Markopoulos, Panos P. TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General) Research in the field of social robotics suggests that enhancing social cues in robots can elicit more social responses in users. It is however not clear how users respond socially to persuasive social robots and whether such reactions will be more pronounced when the robots feature more interactive social cues. In the current research, we examine social responses towards persuasive attempts provided by a robot featuring different numbers of interactive social cues. A laboratory experiment assessed participants’ psychological reactance, liking, trusting beliefs and compliance toward a persuasive robot that either presented users with: no interactive social cues (random head movements and random social praises), low number of interactive social cues (head mimicry), or high number of interactive social cues (head mimicry and proper timing for social praise). Results show that a persuasive robot with the highest number of interactive social cues invoked lower reactance and was liked more than the robots in the other two conditions. Furthermore, results suggest that trusting beliefs towards persuasive robots can be enhanced by utilizing praise as presented by social robots in no interactive social cues and high number of interactive social cues conditions. However, interactive social cues did not contribute to higher compliance. Robotics Society of Japan 2019-04-18 Article PeerReviewed application/pdf en http://irep.iium.edu.my/78894/14/78894_Assessing%20the%20effect%20of%20persuasive%20robots_article.pdf application/pdf en http://irep.iium.edu.my/78894/2/78894_Assessing%20the%20effect%20of%20persuasive%20robots_SCOPUS.pdf application/pdf en http://irep.iium.edu.my/78894/13/78894_Assessing%20the%20effect%20of%20persuasive%20robots_wos.pdf Ghazali, Aimi Shazwani and Ham, Jaap and Barakova, Emilia I. and Markopoulos, Panos P. (2019) Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance. Advanced Robotics, 33 (7-8). pp. 325-337. ISSN 0169-1864 E-ISSN 1568-5535 https://www-tandfonline-com.ezproxy.um.edu.my/doi/pdf/10.1080/01691864.2019.1589570?needAccess=true 10.1080/01691864.2019.1589570
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General)
spellingShingle	TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General) Ghazali, Aimi Shazwani Ham, Jaap Barakova, Emilia I. Markopoulos, Panos P. Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
description	Research in the field of social robotics suggests that enhancing social cues in robots can elicit more social responses in users. It is however not clear how users respond socially to persuasive social robots and whether such reactions will be more pronounced when the robots feature more interactive social cues. In the current research, we examine social responses towards persuasive attempts provided by a robot featuring different numbers of interactive social cues. A laboratory experiment assessed participants’ psychological reactance, liking, trusting beliefs and compliance toward a persuasive robot that either presented users with: no interactive social cues (random head movements and random social praises), low number of interactive social cues (head mimicry), or high number of interactive social cues (head mimicry and proper timing for social praise). Results show that a persuasive robot with the highest number of interactive social cues invoked lower reactance and was liked more than the robots in the other two conditions. Furthermore, results suggest that trusting beliefs towards persuasive robots can be enhanced by utilizing praise as presented by social robots in no interactive social cues and high number of interactive social cues conditions. However, interactive social cues did not contribute to higher compliance.
format	Article
author	Ghazali, Aimi Shazwani Ham, Jaap Barakova, Emilia I. Markopoulos, Panos P.
author_facet	Ghazali, Aimi Shazwani Ham, Jaap Barakova, Emilia I. Markopoulos, Panos P.
author_sort	Ghazali, Aimi Shazwani
title	Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_short	Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_full	Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_fullStr	Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_full_unstemmed	Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_sort	assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
publisher	Robotics Society of Japan
publishDate	2019
url	http://irep.iium.edu.my/78894/ http://irep.iium.edu.my/78894/ http://irep.iium.edu.my/78894/ http://irep.iium.edu.my/78894/14/78894_Assessing%20the%20effect%20of%20persuasive%20robots_article.pdf http://irep.iium.edu.my/78894/2/78894_Assessing%20the%20effect%20of%20persuasive%20robots_SCOPUS.pdf http://irep.iium.edu.my/78894/13/78894_Assessing%20the%20effect%20of%20persuasive%20robots_wos.pdf
first_indexed	2023-09-18T21:51:03Z
last_indexed	2023-09-18T21:51:03Z
_version_	1777413771566776320

Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance

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