Pre-hospital emergency medical service response time phenomenon in Klang Valley: An answer for the society
This qualitative descriptive study, underpinned by naturalistic inquiry, explored the prehospital emergency medical service response time in Klang Valley by providing an in-depth information of the phenomenon. In this study, various levels of health care personnel participated in focus group discuss...
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Qualitative Research Association of Malaysia
2017
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| Online Access: | http://irep.iium.edu.my/78872/ http://irep.iium.edu.my/78872/ http://irep.iium.edu.my/78872/1/af1099_070d853222ed415099a9f02d796375db.pdf |
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iium-788722020-02-25T07:46:45Z http://irep.iium.edu.my/78872/ Pre-hospital emergency medical service response time phenomenon in Klang Valley: An answer for the society Nurumal, Mohd. Said RT71 Study and Teaching This qualitative descriptive study, underpinned by naturalistic inquiry, explored the prehospital emergency medical service response time in Klang Valley by providing an in-depth information of the phenomenon. In this study, various levels of health care personnel participated in focus group discussion and semi-structured interview. The staff members consisted of many levels of category from the lower ranks up to the higher level administrative officers. Content analysis was employed in analysing all data. Every one of the key informants was aware of the importance of making immediate responses to each ambulance call received. They shared their thoughts, experiences, and challenges in achieving the ideal response time in line with international recommendations. There were five categories of issues that emerged and challenges that arose from delays in response time, namely, 1) insufficient key information; 2) inconsistent information leading to delayed arrival of ambulance; 3) traffic condition causing delay in ambulance speed; 4) lack of resources contributing to an increase in workload; and, 5) unassertiveness in the attitude of members of staff. The findings have provided an answer to the society with regard to the current pre-hospital emergency medical service issues related to delay in the service delivered. Thus, policy makers and pre-hospital health care service providers should develop a strategic action plan by focusing on these findings to reduce the response time of ambulance call. Qualitative Research Association of Malaysia 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/78872/1/af1099_070d853222ed415099a9f02d796375db.pdf Nurumal, Mohd. Said (2017) Pre-hospital emergency medical service response time phenomenon in Klang Valley: An answer for the society. The Malaysian Journal of Qualitative Research, 4 (1). pp. 17-32. ISSN 1823-8521 http://www.myjurnal.my/public/browse-journal-view.php?id=654 |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English |
| topic |
RT71 Study and Teaching |
| spellingShingle |
RT71 Study and Teaching Nurumal, Mohd. Said Pre-hospital emergency medical service response time phenomenon in Klang Valley: An answer for the society |
| description |
This qualitative descriptive study, underpinned by naturalistic inquiry, explored the prehospital emergency medical service response time in Klang Valley by providing an in-depth information of the phenomenon. In this study, various levels of health care personnel participated in focus group discussion and semi-structured interview. The staff members consisted of many levels of category from the lower ranks up to the higher level administrative
officers. Content analysis was employed in analysing all data. Every one of the key informants
was aware of the importance of making immediate responses to each ambulance call received.
They shared their thoughts, experiences, and challenges in achieving the ideal response time
in line with international recommendations. There were five categories of issues that emerged
and challenges that arose from delays in response time, namely, 1) insufficient key information;
2) inconsistent information leading to delayed arrival of ambulance; 3) traffic condition causing
delay in ambulance speed; 4) lack of resources contributing to an increase in workload; and,
5) unassertiveness in the attitude of members of staff. The findings have provided an answer to
the society with regard to the current pre-hospital emergency medical service issues related to
delay in the service delivered. Thus, policy makers and pre-hospital health care service providers
should develop a strategic action plan by focusing on these findings to reduce the response
time of ambulance call. |
| format |
Article |
| author |
Nurumal, Mohd. Said |
| author_facet |
Nurumal, Mohd. Said |
| author_sort |
Nurumal, Mohd. Said |
| title |
Pre-hospital emergency medical service
response time phenomenon in Klang
Valley: An answer for the society |
| title_short |
Pre-hospital emergency medical service
response time phenomenon in Klang
Valley: An answer for the society |
| title_full |
Pre-hospital emergency medical service
response time phenomenon in Klang
Valley: An answer for the society |
| title_fullStr |
Pre-hospital emergency medical service
response time phenomenon in Klang
Valley: An answer for the society |
| title_full_unstemmed |
Pre-hospital emergency medical service
response time phenomenon in Klang
Valley: An answer for the society |
| title_sort |
pre-hospital emergency medical service
response time phenomenon in klang
valley: an answer for the society |
| publisher |
Qualitative Research Association of Malaysia |
| publishDate |
2017 |
| url |
http://irep.iium.edu.my/78872/ http://irep.iium.edu.my/78872/ http://irep.iium.edu.my/78872/1/af1099_070d853222ed415099a9f02d796375db.pdf |
| first_indexed |
2023-09-18T21:51:01Z |
| last_indexed |
2023-09-18T21:51:01Z |
| _version_ |
1777413769841868800 |