Perspective of social media as an organisational KM tool: contemporary literature review
Organisational knowledge management (KM) has been well comprehended over the past couple of decades as a significant fragment of leading enterprises. Besides, it is deliberated as an integral module of a business organisation. Additionally, globalisation plays a significant role in how business...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/78002/ http://irep.iium.edu.my/78002/ http://irep.iium.edu.my/78002/ http://irep.iium.edu.my/78002/7/78002%20Perspective%20of%20social%20media%20as%20an%20organisational%20KM.pdf http://irep.iium.edu.my/78002/8/78002%20Perspective%20of%20social%20media%20as%20an%20organisational%20KM%20SCOPUS.pdf |
| Summary: | Organisational knowledge management (KM) has been well
comprehended over the past couple of decades as a significant fragment of
leading enterprises. Besides, it is deliberated as an integral module of a
business organisation. Additionally, globalisation plays a significant role in
how business is conducted leading to innovative technological trends. Social
media (SM) tools such as blogs, Wikis, and other social networking platforms
have taken the world by storm and are no longer a trivial phenomenon. SM has
become a mainstream tool enabling people to connect, communicate,
collaborate, producing new possibilities and challenges to facilitate easier,
faster, and more widespread sharing of information through this energetic, and
intricate information infrastructure. This paper reviews relevant literature on
business motives for social software adoption, the benefits, related issues and
mitigation of the said issues. Further, it critically analyses SM literature and its
effects on KM to better understand the effective usage and potential of related
tools and how these enhance business environment and sharing knowledge.
This paper explored the relationship between national culture and social media
enabled KM. |
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