Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh

The overall policy and strategies of an organization i.e. employee policy or employee development strategies, resource management as well as monitoring and control strategies characteristically have an effect on the quality management of the organization. These policies usually also have impact on t...

Full description

Bibliographic Details
Main Author:	Quddus, S. M. Abdul
Format:	Article
Language:	English
Published:	International Islamic University Malaysia 2019
Subjects:	H96 Public policy (General), Policy sciences
Online Access:	http://irep.iium.edu.my/77888/ http://irep.iium.edu.my/77888/ http://irep.iium.edu.my/77888/1/Article%20in%20ID_Dr%20Quddus%26%20Nisar.pdf

id	iium-77888
recordtype	eprints
spelling	iium-778882020-01-07T06:54:01Z http://irep.iium.edu.my/77888/ Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh Quddus, S. M. Abdul H96 Public policy (General), Policy sciences The overall policy and strategies of an organization i.e. employee policy or employee development strategies, resource management as well as monitoring and control strategies characteristically have an effect on the quality management of the organization. These policies usually also have impact on the stakeholders i.e. satisfaction of the wider community and employees of the particular organization. The aim of this paper is to examine the policy and strategies of the Chittagong City Corporation for quality improvement and how these policy and strategies impact on the needs of its stakeholders. This paper is guided by the EFQM model as the theoretical underpinning that provides specific enabler criteria of quality management of organizations such as employee policy, development of partnerships and resource management, and the monitoring of strategies. These enabler criteria help to explain the ways in which total quality management (TQM) is implemented in any organization. Data for this study was collected from a total of 142 participants, including selective officials of the Chittagong City Corporation (CCC), city dwellers, government officials and civil society representatives by using a structured questionnaire. The findings of this study reveal that the CCC has failed to convey clearly its quality mission and objectives to its employees at all levels. International Islamic University Malaysia 2019-12-26 Article PeerReviewed application/pdf en http://irep.iium.edu.my/77888/1/Article%20in%20ID_Dr%20Quddus%26%20Nisar.pdf Quddus, S. M. Abdul (2019) Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh. Intellectual Discourse, 27 (Special Issue). pp. 799-824. ISSN 0128-4878 E-ISSN 2289-5639 https://journals.iium.edu.my/intdiscourse/index.php/islam
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H96 Public policy (General), Policy sciences
spellingShingle	H96 Public policy (General), Policy sciences Quddus, S. M. Abdul Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh
description	The overall policy and strategies of an organization i.e. employee policy or employee development strategies, resource management as well as monitoring and control strategies characteristically have an effect on the quality management of the organization. These policies usually also have impact on the stakeholders i.e. satisfaction of the wider community and employees of the particular organization. The aim of this paper is to examine the policy and strategies of the Chittagong City Corporation for quality improvement and how these policy and strategies impact on the needs of its stakeholders. This paper is guided by the EFQM model as the theoretical underpinning that provides specific enabler criteria of quality management of organizations such as employee policy, development of partnerships and resource management, and the monitoring of strategies. These enabler criteria help to explain the ways in which total quality management (TQM) is implemented in any organization. Data for this study was collected from a total of 142 participants, including selective officials of the Chittagong City Corporation (CCC), city dwellers, government officials and civil society representatives by using a structured questionnaire. The findings of this study reveal that the CCC has failed to convey clearly its quality mission and objectives to its employees at all levels.
format	Article
author	Quddus, S. M. Abdul
author_facet	Quddus, S. M. Abdul
author_sort	Quddus, S. M. Abdul
title	Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh
title_short	Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh
title_full	Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh
title_fullStr	Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh
title_full_unstemmed	Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh
title_sort	policy and strategies for quality improvement: a study on chittagong city corporation, bangladesh
publisher	International Islamic University Malaysia
publishDate	2019
url	http://irep.iium.edu.my/77888/ http://irep.iium.edu.my/77888/ http://irep.iium.edu.my/77888/1/Article%20in%20ID_Dr%20Quddus%26%20Nisar.pdf
first_indexed	2023-09-18T21:49:49Z
last_indexed	2023-09-18T21:49:49Z
_version_	1777413694246879232

Policy and strategies for quality improvement: a study on Chittagong City Corporation, Bangladesh

Similar Items