Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider

Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider

Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, prov...

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Main Authors: Ahlan, Abdul Rahman, Yusri, Arshad, Suhaimi, Mohd Adam, Hussin, Husnayati
Format: Conference or Workshop Item
Language:English
Published: World Scientific and Engineering Academy and Society (WSEAS) 2009
Subjects:
QA Mathematics
T Technology (General)
TA Engineering (General). Civil engineering (General)
TK Electrical engineering. Electronics Nuclear engineering
Online Access:http://irep.iium.edu.my/7766/
http://irep.iium.edu.my/7766/
http://irep.iium.edu.my/7766/4/AAMCIS2-24.pdf
id iium-7766
recordtype eprints
spelling iium-77662012-12-21T11:41:07Z http://irep.iium.edu.my/7766/ Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider Ahlan, Abdul Rahman Yusri, Arshad Suhaimi, Mohd Adam Hussin, Husnayati QA Mathematics T Technology (General) TA Engineering (General). Civil engineering (General) TK Electrical engineering. Electronics Nuclear engineering Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, providing ITO business models can be found in operating in Malaysia. ITO models evolve from traditional to innovation phase in 2010 onwards. One of the innovative models in Malaysia is the global offshore service delivery model which is based on four pillars, namely: Experienced Leadership; Global Best Practice; Human Capital; Domain Knowledge. To be able to compete globally, Malaysia has equipped its companies with higher capabilities and competencies via international certifications and continuous skills developments. Several advantages proposed by Malaysia include: economic stability, political stability, multi-lingual, world-class infrastructure, affordable lifestyle, value propositions and many others. In this paper, we present the detailed views of a senior executive management on two open-ended in-depth interviews and one CEO roundtable discussion. World Scientific and Engineering Academy and Society (WSEAS) 2009 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/7766/4/AAMCIS2-24.pdf Ahlan, Abdul Rahman and Yusri, Arshad and Suhaimi, Mohd Adam and Hussin, Husnayati (2009) Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider. In: 15th American Conference on Applied Mathematics/International Conference on Computational and Information Science, 30 April - 2 May 2009, Houston, TX. http://dl.acm.org/citation.cfm?id=1569845
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic QA Mathematics
T Technology (General)
TA Engineering (General). Civil engineering (General)
TK Electrical engineering. Electronics Nuclear engineering
spellingShingle QA Mathematics
T Technology (General)
TA Engineering (General). Civil engineering (General)
TK Electrical engineering. Electronics Nuclear engineering
Ahlan, Abdul Rahman
Yusri, Arshad
Suhaimi, Mohd Adam
Hussin, Husnayati
Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
description Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, providing ITO business models can be found in operating in Malaysia. ITO models evolve from traditional to innovation phase in 2010 onwards. One of the innovative models in Malaysia is the global offshore service delivery model which is based on four pillars, namely: Experienced Leadership; Global Best Practice; Human Capital; Domain Knowledge. To be able to compete globally, Malaysia has equipped its companies with higher capabilities and competencies via international certifications and continuous skills developments. Several advantages proposed by Malaysia include: economic stability, political stability, multi-lingual, world-class infrastructure, affordable lifestyle, value propositions and many others. In this paper, we present the detailed views of a senior executive management on two open-ended in-depth interviews and one CEO roundtable discussion.
format Conference or Workshop Item
author Ahlan, Abdul Rahman
Yusri, Arshad
Suhaimi, Mohd Adam
Hussin, Husnayati
author_facet Ahlan, Abdul Rahman
Yusri, Arshad
Suhaimi, Mohd Adam
Hussin, Husnayati
author_sort Ahlan, Abdul Rahman
title Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
title_short Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
title_full Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
title_fullStr Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
title_full_unstemmed Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
title_sort malaysia it outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
publisher World Scientific and Engineering Academy and Society (WSEAS)
publishDate 2009
url http://irep.iium.edu.my/7766/
http://irep.iium.edu.my/7766/
http://irep.iium.edu.my/7766/4/AAMCIS2-24.pdf
first_indexed 2023-09-18T20:17:18Z
last_indexed 2023-09-18T20:17:18Z
_version_ 1777407872749010944

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