Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions

Purpose - The paper develops a hierarchical model to rank the challenges faced by the private Malaysian Higher Education Institutions (HEIs) in the provision of quality education and subsequently their corresponding critical success factors (CSFs) to address those challenges. Design/methodology...

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Main Authors:	Anis, Azilah, Islam, Rafikul
Format:	Article
Language:	English English English
Published:	Emerald Publishing House 2019
Subjects:	L Education (General)
Online Access:	http://irep.iium.edu.my/77364/ http://irep.iium.edu.my/77364/ http://irep.iium.edu.my/77364/ http://irep.iium.edu.my/77364/1/77364_Prioritised%20challenges%20and%20critical%20success.pdf http://irep.iium.edu.my/77364/2/77364_Prioritised%20challenges%20and%20critical%20success_WOS.pdf http://irep.iium.edu.my/77364/13/77364_Prioritised%20challenges%20and%20critical%20success%20factors%20for%20delivering%20quality%20education%20in%20Malaysian%20private%20higher%20education%20institutions_Scopus.pdf

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recordtype	eprints
spelling	iium-773642020-02-12T03:44:44Z http://irep.iium.edu.my/77364/ Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions Anis, Azilah Islam, Rafikul L Education (General) Purpose - The paper develops a hierarchical model to rank the challenges faced by the private Malaysian Higher Education Institutions (HEIs) in the provision of quality education and subsequently their corresponding critical success factors (CSFs) to address those challenges. Design/methodology/approach - A sequential mix method was adopted in this study. Semi structured interviews with 29 participants were initially conducted to identify the challenges and CSFs. This was followed by a questionnaire survey involving 158 respondents to prioritise the identified findings. Thematic analysis was conducted in the qualitative stage, uncovering the challenges and their corresponding CSFs. Data for both stages were accumulated from internal and external stakeholders of Malaysian private HEIs. Finally, the four stages of the Analytic Hierarchy Process (AHP) were applied to rank the challenges and CSFs. Findings - The qualitative stage identified eight challenges, i.e. ‘Academics’, ‘Facilities’, ‘Students’, ‘Programmes and curriculum’, ‘Competition’, ‘Accreditation’, ‘Finance’ and ‘Research’ together with their corresponding CSFs. The Analytic Hierarchy Process (AHP) enables the ranking of these challenges. ‘Finance’ has been found to be the most crucial challenge and ‘High competency in managing the institution’s finance’ as the most important CSF to address this challenge. Research limitations/implications – As the study restricted its focus on Malaysian private HEIs, the results may not be generalised for public HEIs as well as foreign private HEIs operating in Malaysia. Originality/value - The hierarchical model developed in this study is deemed important for implementation in order to resolve the prioritised challenges. It spells out the specific areas in which the resources of Malaysian private HEIs need to be prudently disbursed and properly managed. Emerald Publishing House 2019 Article PeerReviewed application/pdf en http://irep.iium.edu.my/77364/1/77364_Prioritised%20challenges%20and%20critical%20success.pdf application/pdf en http://irep.iium.edu.my/77364/2/77364_Prioritised%20challenges%20and%20critical%20success_WOS.pdf application/pdf en http://irep.iium.edu.my/77364/13/77364_Prioritised%20challenges%20and%20critical%20success%20factors%20for%20delivering%20quality%20education%20in%20Malaysian%20private%20higher%20education%20institutions_Scopus.pdf Anis, Azilah and Islam, Rafikul (2019) Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions. Quality Assurance in Education, 27 (4). pp. 465-492. ISSN 0968-4883 https://www.emerald.com/insight/content/doi/10.1108/QAE-11-2018-0122/full/html https://doi.org/10.1108/QAE-11-2018-0122
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	L Education (General)
spellingShingle	L Education (General) Anis, Azilah Islam, Rafikul Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions
description	Purpose - The paper develops a hierarchical model to rank the challenges faced by the private Malaysian Higher Education Institutions (HEIs) in the provision of quality education and subsequently their corresponding critical success factors (CSFs) to address those challenges. Design/methodology/approach - A sequential mix method was adopted in this study. Semi structured interviews with 29 participants were initially conducted to identify the challenges and CSFs. This was followed by a questionnaire survey involving 158 respondents to prioritise the identified findings. Thematic analysis was conducted in the qualitative stage, uncovering the challenges and their corresponding CSFs. Data for both stages were accumulated from internal and external stakeholders of Malaysian private HEIs. Finally, the four stages of the Analytic Hierarchy Process (AHP) were applied to rank the challenges and CSFs. Findings - The qualitative stage identified eight challenges, i.e. ‘Academics’, ‘Facilities’, ‘Students’, ‘Programmes and curriculum’, ‘Competition’, ‘Accreditation’, ‘Finance’ and ‘Research’ together with their corresponding CSFs. The Analytic Hierarchy Process (AHP) enables the ranking of these challenges. ‘Finance’ has been found to be the most crucial challenge and ‘High competency in managing the institution’s finance’ as the most important CSF to address this challenge. Research limitations/implications – As the study restricted its focus on Malaysian private HEIs, the results may not be generalised for public HEIs as well as foreign private HEIs operating in Malaysia. Originality/value - The hierarchical model developed in this study is deemed important for implementation in order to resolve the prioritised challenges. It spells out the specific areas in which the resources of Malaysian private HEIs need to be prudently disbursed and properly managed.
format	Article
author	Anis, Azilah Islam, Rafikul
author_facet	Anis, Azilah Islam, Rafikul
author_sort	Anis, Azilah
title	Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions
title_short	Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions
title_full	Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions
title_fullStr	Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions
title_full_unstemmed	Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions
title_sort	prioritised challenges and critical success factors for delivering quality education in malaysian private higher education institutions
publisher	Emerald Publishing House
publishDate	2019
url	http://irep.iium.edu.my/77364/ http://irep.iium.edu.my/77364/ http://irep.iium.edu.my/77364/ http://irep.iium.edu.my/77364/1/77364_Prioritised%20challenges%20and%20critical%20success.pdf http://irep.iium.edu.my/77364/2/77364_Prioritised%20challenges%20and%20critical%20success_WOS.pdf http://irep.iium.edu.my/77364/13/77364_Prioritised%20challenges%20and%20critical%20success%20factors%20for%20delivering%20quality%20education%20in%20Malaysian%20private%20higher%20education%20institutions_Scopus.pdf
first_indexed	2023-09-18T21:49:07Z
last_indexed	2023-09-18T21:49:07Z
_version_	1777413649623678976

Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions

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