Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)
Purpose – This paper aims to test the factors that can influence the adoption of Islamic mobile banking services among the current users in Malaysia. Design/methodology/approach – A sample of 250 current users of Islamic mobile banking services provided opinions about their intention to adopt Isl...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Emerald Group Publishing Ltd.
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/1/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic.pdf http://irep.iium.edu.my/75577/2/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic_SCOPUS.pdf |
| Summary: | Purpose – This paper aims to test the factors that can influence the adoption of Islamic mobile banking
services among the current users in Malaysia.
Design/methodology/approach – A sample of 250 current users of Islamic mobile banking services
provided opinions about their intention to adopt Islamic mobile banking services. Later, the data are analysed
using partial least squares approach.
Findings – Perceived usefulness and risk are the factors that influence the intention to adopt Islamic mobile
banking services among the existing users.
Research limitations/implications – There are some limitations of the current study. The sample size
and area of study becomes the obvious limitations. Thus, there is a need for caution in the interpretation of the
results and the conclusion cannot be as generalised. Besides, the use of current factors might limit the ability to
explore other potentially important determinants of the users. Thus, future research can be conducted by
incorporating new factors and provide new insights for Islamic mobile banking services. In addition, the sample
is biased towards people who are currently using mobile banking services.
Practical implications – By understanding these factors among the customers, it would help the
industry player, particularly Islamic financial institutions to plan and strategise appropriate policies and
support necessary programme on diversifying and promoting financial transaction using mobile banking
services among their existing and potential customers.
Originality/value – This paper offers an additional literature on Islamic mobile banking, especially from
the Malaysian context. There is a lack of study that focusses on Islamic mobile banking services. The paper is
considered to be the first attempt to examine factors that influence Malaysian Islamic banking customers to
adopt Islamic mobile banking services, which is not often considered in previous studies |
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