Web-based e-journal service quality and satisfaction in research and non-research universities

Malaysian public universities can be categorized into Research (RU) and NonResearch Universities (Non-RU). Both types of universities are distinct in many aspects such as budget allocation, research productivity, and management process. Web-based e-journal service is crucial for library users in RU...

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Main Authors:	Mohd Zain, Wahidah, Othman, Roslina
Format:	Book
Language:	English
Published:	IIUM Press, International Islamic University Malaysia 2017
Subjects:	Z665 Library Science. Information Science Z719 Libraries (General)
Online Access:	http://irep.iium.edu.my/75206/ http://irep.iium.edu.my/75206/1/75206_Web-based%20e-journal%20service%20quality%20and%20satisfaction%20in%20research%20and%20non-research%20universities.pdf

id	iium-75206
recordtype	eprints
spelling	iium-752062019-10-15T00:11:00Z http://irep.iium.edu.my/75206/ Web-based e-journal service quality and satisfaction in research and non-research universities Mohd Zain, Wahidah Othman, Roslina Z665 Library Science. Information Science Z719 Libraries (General) Malaysian public universities can be categorized into Research (RU) and NonResearch Universities (Non-RU). Both types of universities are distinct in many aspects such as budget allocation, research productivity, and management process. Web-based e-journal service is crucial for library users in RU and Non-RU alike especially for those who conduct research. Therefore, users’ satisfaction is considered the key to keep users loyal to the service. Thus, users’ perception of the service quality needs to be continuously examined andto hit excellent level as it reflects users’ satisfaction. Unfortunately, many studies especially in Non-RU showed that users’ satisfaction level of library e-service or web-based service was only moderate. In fact, no study has clearly compared between RU and Non-RU focusing on web-based ejournal service quality and users’ satisfaction. Thus, this book is conducted to fill the gap with four main objectives: IIUM Press, International Islamic University Malaysia 2017 Book PeerReviewed application/pdf en http://irep.iium.edu.my/75206/1/75206_Web-based%20e-journal%20service%20quality%20and%20satisfaction%20in%20research%20and%20non-research%20universities.pdf Mohd Zain, Wahidah and Othman, Roslina (2017) Web-based e-journal service quality and satisfaction in research and non-research universities. IIUM Press, International Islamic University Malaysia, Kuala Lumpur , Malaysia. ISBN 978-967-418-697-5
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	Z665 Library Science. Information Science Z719 Libraries (General)
spellingShingle	Z665 Library Science. Information Science Z719 Libraries (General) Mohd Zain, Wahidah Othman, Roslina Web-based e-journal service quality and satisfaction in research and non-research universities
description	Malaysian public universities can be categorized into Research (RU) and NonResearch Universities (Non-RU). Both types of universities are distinct in many aspects such as budget allocation, research productivity, and management process. Web-based e-journal service is crucial for library users in RU and Non-RU alike especially for those who conduct research. Therefore, users’ satisfaction is considered the key to keep users loyal to the service. Thus, users’ perception of the service quality needs to be continuously examined andto hit excellent level as it reflects users’ satisfaction. Unfortunately, many studies especially in Non-RU showed that users’ satisfaction level of library e-service or web-based service was only moderate. In fact, no study has clearly compared between RU and Non-RU focusing on web-based ejournal service quality and users’ satisfaction. Thus, this book is conducted to fill the gap with four main objectives:
format	Book
author	Mohd Zain, Wahidah Othman, Roslina
author_facet	Mohd Zain, Wahidah Othman, Roslina
author_sort	Mohd Zain, Wahidah
title	Web-based e-journal service quality and satisfaction in research and non-research universities
title_short	Web-based e-journal service quality and satisfaction in research and non-research universities
title_full	Web-based e-journal service quality and satisfaction in research and non-research universities
title_fullStr	Web-based e-journal service quality and satisfaction in research and non-research universities
title_full_unstemmed	Web-based e-journal service quality and satisfaction in research and non-research universities
title_sort	web-based e-journal service quality and satisfaction in research and non-research universities
publisher	IIUM Press, International Islamic University Malaysia
publishDate	2017
url	http://irep.iium.edu.my/75206/ http://irep.iium.edu.my/75206/1/75206_Web-based%20e-journal%20service%20quality%20and%20satisfaction%20in%20research%20and%20non-research%20universities.pdf
first_indexed	2023-09-18T21:46:24Z
last_indexed	2023-09-18T21:46:24Z
_version_	1777413478973177856

Web-based e-journal service quality and satisfaction in research and non-research universities

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