A new model of continuous improvement in Total Quality Management from an Islamic perspective

Continuous improvement in products/services is a vital element of Total Quality Management (TQM). To strengthen competitive advantage in the market, organisations must continuously improve quality of products and services. Whether this process is termed Jidoka, Kaizen, PDSA, 5-S, Six Sigma, or JIT,...

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Main Authors: Afrin, Afroza Bulbul, Islam, Rafikul, Fontaine, Rodrigue Ancelot Harvey, Ali, Md. Yousuf, Rahman, Mizanur
Format: Article
Language:English
English
Published: Asian Academy of Management 2019
Subjects:
Online Access:http://irep.iium.edu.my/73281/
http://irep.iium.edu.my/73281/
http://irep.iium.edu.my/73281/7/73281%20A%20new%20model%20of%20continuous%20improvement.pdf
http://irep.iium.edu.my/73281/8/73281%20A%20new%20model%20of%20continuous%20improvement%20SCOPUS.pdf
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spelling iium-732812019-07-18T07:07:03Z http://irep.iium.edu.my/73281/ A new model of continuous improvement in Total Quality Management from an Islamic perspective Afrin, Afroza Bulbul Islam, Rafikul Fontaine, Rodrigue Ancelot Harvey Ali, Md. Yousuf Rahman, Mizanur HF5001 Business. Business Administration Continuous improvement in products/services is a vital element of Total Quality Management (TQM). To strengthen competitive advantage in the market, organisations must continuously improve quality of products and services. Whether this process is termed Jidoka, Kaizen, PDSA, 5-S, Six Sigma, or JIT, the purpose is to continually improve product/service quality or process quality. However, these models focus solely on mundane benefits. Developing a model of continuous improvement from an Islamic perspective is the major objective of this study. By nature, the study is an exploratory one and theoretically based on library research and is rooted in the Qur’ān and Sunnah. The major outcome of this research is development of a new model of continuous improvement, named NAMS cycle. This cycle is composed of four inter-related components: al-Nīyyah bi al- Ikhlās, al-‘Amal, al-Muḫāsaba and al-Ṣhukr. Having the initial letters of the components the model is named. In turn, each component consists of a number of elements, for example al-Nīyyah bi al- Ikhlās consists of intention, objectives, and planning. Organisations have to fulfil two prerequisites for successful implementation of the model in their premises which are top management commitment and strongly motivated work team. Asian Academy of Management 2019 Article PeerReviewed application/pdf en http://irep.iium.edu.my/73281/7/73281%20A%20new%20model%20of%20continuous%20improvement.pdf application/pdf en http://irep.iium.edu.my/73281/8/73281%20A%20new%20model%20of%20continuous%20improvement%20SCOPUS.pdf Afrin, Afroza Bulbul and Islam, Rafikul and Fontaine, Rodrigue Ancelot Harvey and Ali, Md. Yousuf and Rahman, Mizanur (2019) A new model of continuous improvement in Total Quality Management from an Islamic perspective. Asian Academy of Management Journal, 24 (1). pp. 129-149. ISSN 1394-2603 E-ISSN 2180-4184 http://web.usm.my/aamj/24012019/aamj24012019_6.pdf
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Afrin, Afroza Bulbul
Islam, Rafikul
Fontaine, Rodrigue Ancelot Harvey
Ali, Md. Yousuf
Rahman, Mizanur
A new model of continuous improvement in Total Quality Management from an Islamic perspective
description Continuous improvement in products/services is a vital element of Total Quality Management (TQM). To strengthen competitive advantage in the market, organisations must continuously improve quality of products and services. Whether this process is termed Jidoka, Kaizen, PDSA, 5-S, Six Sigma, or JIT, the purpose is to continually improve product/service quality or process quality. However, these models focus solely on mundane benefits. Developing a model of continuous improvement from an Islamic perspective is the major objective of this study. By nature, the study is an exploratory one and theoretically based on library research and is rooted in the Qur’ān and Sunnah. The major outcome of this research is development of a new model of continuous improvement, named NAMS cycle. This cycle is composed of four inter-related components: al-Nīyyah bi al- Ikhlās, al-‘Amal, al-Muḫāsaba and al-Ṣhukr. Having the initial letters of the components the model is named. In turn, each component consists of a number of elements, for example al-Nīyyah bi al- Ikhlās consists of intention, objectives, and planning. Organisations have to fulfil two prerequisites for successful implementation of the model in their premises which are top management commitment and strongly motivated work team.
format Article
author Afrin, Afroza Bulbul
Islam, Rafikul
Fontaine, Rodrigue Ancelot Harvey
Ali, Md. Yousuf
Rahman, Mizanur
author_facet Afrin, Afroza Bulbul
Islam, Rafikul
Fontaine, Rodrigue Ancelot Harvey
Ali, Md. Yousuf
Rahman, Mizanur
author_sort Afrin, Afroza Bulbul
title A new model of continuous improvement in Total Quality Management from an Islamic perspective
title_short A new model of continuous improvement in Total Quality Management from an Islamic perspective
title_full A new model of continuous improvement in Total Quality Management from an Islamic perspective
title_fullStr A new model of continuous improvement in Total Quality Management from an Islamic perspective
title_full_unstemmed A new model of continuous improvement in Total Quality Management from an Islamic perspective
title_sort new model of continuous improvement in total quality management from an islamic perspective
publisher Asian Academy of Management
publishDate 2019
url http://irep.iium.edu.my/73281/
http://irep.iium.edu.my/73281/
http://irep.iium.edu.my/73281/7/73281%20A%20new%20model%20of%20continuous%20improvement.pdf
http://irep.iium.edu.my/73281/8/73281%20A%20new%20model%20of%20continuous%20improvement%20SCOPUS.pdf
first_indexed 2023-09-18T21:43:54Z
last_indexed 2023-09-18T21:43:54Z
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