A new model of continuous improvement in Total Quality Management from an Islamic perspective
Continuous improvement in products/services is a vital element of Total Quality Management (TQM). To strengthen competitive advantage in the market, organisations must continuously improve quality of products and services. Whether this process is termed Jidoka, Kaizen, PDSA, 5-S, Six Sigma, or JIT,...
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Asian Academy of Management
2019
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iium-732812019-07-18T07:07:03Z http://irep.iium.edu.my/73281/ A new model of continuous improvement in Total Quality Management from an Islamic perspective Afrin, Afroza Bulbul Islam, Rafikul Fontaine, Rodrigue Ancelot Harvey Ali, Md. Yousuf Rahman, Mizanur HF5001 Business. Business Administration Continuous improvement in products/services is a vital element of Total Quality Management (TQM). To strengthen competitive advantage in the market, organisations must continuously improve quality of products and services. Whether this process is termed Jidoka, Kaizen, PDSA, 5-S, Six Sigma, or JIT, the purpose is to continually improve product/service quality or process quality. However, these models focus solely on mundane benefits. Developing a model of continuous improvement from an Islamic perspective is the major objective of this study. By nature, the study is an exploratory one and theoretically based on library research and is rooted in the Qur’ān and Sunnah. The major outcome of this research is development of a new model of continuous improvement, named NAMS cycle. This cycle is composed of four inter-related components: al-Nīyyah bi al- Ikhlās, al-‘Amal, al-Muḫāsaba and al-Ṣhukr. Having the initial letters of the components the model is named. In turn, each component consists of a number of elements, for example al-Nīyyah bi al- Ikhlās consists of intention, objectives, and planning. Organisations have to fulfil two prerequisites for successful implementation of the model in their premises which are top management commitment and strongly motivated work team. Asian Academy of Management 2019 Article PeerReviewed application/pdf en http://irep.iium.edu.my/73281/7/73281%20A%20new%20model%20of%20continuous%20improvement.pdf application/pdf en http://irep.iium.edu.my/73281/8/73281%20A%20new%20model%20of%20continuous%20improvement%20SCOPUS.pdf Afrin, Afroza Bulbul and Islam, Rafikul and Fontaine, Rodrigue Ancelot Harvey and Ali, Md. Yousuf and Rahman, Mizanur (2019) A new model of continuous improvement in Total Quality Management from an Islamic perspective. Asian Academy of Management Journal, 24 (1). pp. 129-149. ISSN 1394-2603 E-ISSN 2180-4184 http://web.usm.my/aamj/24012019/aamj24012019_6.pdf |
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HF5001 Business. Business Administration |
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HF5001 Business. Business Administration Afrin, Afroza Bulbul Islam, Rafikul Fontaine, Rodrigue Ancelot Harvey Ali, Md. Yousuf Rahman, Mizanur A new model of continuous improvement in Total Quality Management from an Islamic perspective |
description |
Continuous improvement in products/services is a vital element of Total Quality Management (TQM). To strengthen competitive advantage in the market, organisations must continuously improve quality of products and services. Whether this process is termed Jidoka, Kaizen, PDSA, 5-S, Six Sigma, or JIT, the purpose is to continually improve product/service quality or process quality. However, these models focus solely on mundane benefits. Developing a model of continuous improvement from an Islamic perspective is the major objective of this study. By nature, the study is an exploratory one and theoretically based on library research and is rooted in the Qur’ān and Sunnah. The major outcome of this research is development of a new model of continuous improvement, named NAMS cycle. This cycle is composed of four inter-related components: al-Nīyyah bi al- Ikhlās, al-‘Amal, al-Muḫāsaba and al-Ṣhukr. Having the initial letters of the components the model is named. In turn, each component consists of a number of elements, for example al-Nīyyah bi al- Ikhlās consists of intention, objectives, and planning. Organisations have to fulfil two prerequisites for successful implementation of the model in their premises which are top management commitment and strongly motivated work team. |
format |
Article |
author |
Afrin, Afroza Bulbul Islam, Rafikul Fontaine, Rodrigue Ancelot Harvey Ali, Md. Yousuf Rahman, Mizanur |
author_facet |
Afrin, Afroza Bulbul Islam, Rafikul Fontaine, Rodrigue Ancelot Harvey Ali, Md. Yousuf Rahman, Mizanur |
author_sort |
Afrin, Afroza Bulbul |
title |
A new model of continuous improvement in Total Quality Management from an Islamic perspective |
title_short |
A new model of continuous improvement in Total Quality Management from an Islamic perspective |
title_full |
A new model of continuous improvement in Total Quality Management from an Islamic perspective |
title_fullStr |
A new model of continuous improvement in Total Quality Management from an Islamic perspective |
title_full_unstemmed |
A new model of continuous improvement in Total Quality Management from an Islamic perspective |
title_sort |
new model of continuous improvement in total quality management from an islamic perspective |
publisher |
Asian Academy of Management |
publishDate |
2019 |
url |
http://irep.iium.edu.my/73281/ http://irep.iium.edu.my/73281/ http://irep.iium.edu.my/73281/7/73281%20A%20new%20model%20of%20continuous%20improvement.pdf http://irep.iium.edu.my/73281/8/73281%20A%20new%20model%20of%20continuous%20improvement%20SCOPUS.pdf |
first_indexed |
2023-09-18T21:43:54Z |
last_indexed |
2023-09-18T21:43:54Z |
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1777413321524248576 |