Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
Purpose –This study develops a hierarchical model based on Malcolm Baldrige National Quality Award (MBNQA) that enables ranking of a number of quality dimensions for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach – The study adopted a sequential mix m...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English English |
| Published: |
Emerald
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/73256/ http://irep.iium.edu.my/73256/ http://irep.iium.edu.my/73256/7/73256%20Developing%20a%20hierarchical%20model.pdf http://irep.iium.edu.my/73256/8/73256%20Developing%20a%20hierarchical%20model%20SCOPUS.pdf http://irep.iium.edu.my/73256/9/73256%20Developing%20a%20hierarchical%20model%20WOS.pdf |