Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

Purpose –This study develops a hierarchical model based on Malcolm Baldrige National Quality Award (MBNQA) that enables ranking of a number of quality dimensions for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach – The study adopted a sequential mix m...

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Main Authors:	Rahman, Mahbubar, Islam, Rafikul, Wan Husain, Wan Rohaida, Ahmad, Khaliq
Format:	Article
Language:	English English English
Published:	Emerald 2019
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/73256/ http://irep.iium.edu.my/73256/ http://irep.iium.edu.my/73256/7/73256%20Developing%20a%20hierarchical%20model.pdf http://irep.iium.edu.my/73256/8/73256%20Developing%20a%20hierarchical%20model%20SCOPUS.pdf http://irep.iium.edu.my/73256/9/73256%20Developing%20a%20hierarchical%20model%20WOS.pdf

id	iium-73256
recordtype	eprints
spelling	iium-732562019-07-17T04:27:29Z http://irep.iium.edu.my/73256/ Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh Rahman, Mahbubar Islam, Rafikul Wan Husain, Wan Rohaida Ahmad, Khaliq HF5001 Business. Business Administration Purpose –This study develops a hierarchical model based on Malcolm Baldrige National Quality Award (MBNQA) that enables ranking of a number of quality dimensions for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach – The study adopted a sequential mix method approach wherein semi-structured interviews with 24 participants were initially conducted in the qualitative stage to identify the quality dimensions. Subsequently, a questionnaire survey was carried out on 40 industry experts to prioritise the identified elements using the relative measurement of the Analytic Hierarchy Process (AHP), and 32 respondents were further surveyed to evaluate a selected number of hotels in Bangladesh applying the absolute measurement of AHP. Findings – The study uncovered 8 criteria during the qualitative stage together with 23 of their corresponding sub-criteria. Quality management emerged as the most crucial criterion, and a health and safety-security measure was the most important sub-criterion in addressing this criterion. It was also found that five-star hotels are performing well in Bangladesh compared to three-star and four-star hotels. Originality/value – The developed model is the unique one which can be used by Bangladeshi practitioners to measure performance of hotels. Moreover, it can be applied to measure performance of hotels in other countries as well with minor modification in the model framework. Emerald 2019 Article PeerReviewed application/pdf en http://irep.iium.edu.my/73256/7/73256%20Developing%20a%20hierarchical%20model.pdf application/pdf en http://irep.iium.edu.my/73256/8/73256%20Developing%20a%20hierarchical%20model%20SCOPUS.pdf application/pdf en http://irep.iium.edu.my/73256/9/73256%20Developing%20a%20hierarchical%20model%20WOS.pdf Rahman, Mahbubar and Islam, Rafikul and Wan Husain, Wan Rohaida and Ahmad, Khaliq (2019) Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh. International Journal of Contemporary Hospitality Management, 31 (4). pp. 1836-1856. ISSN 0959-6119 https://www.emerald.com/insight/publication/issn/0959-6119/vol/31/iss/4
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Rahman, Mahbubar Islam, Rafikul Wan Husain, Wan Rohaida Ahmad, Khaliq Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
description	Purpose –This study develops a hierarchical model based on Malcolm Baldrige National Quality Award (MBNQA) that enables ranking of a number of quality dimensions for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach – The study adopted a sequential mix method approach wherein semi-structured interviews with 24 participants were initially conducted in the qualitative stage to identify the quality dimensions. Subsequently, a questionnaire survey was carried out on 40 industry experts to prioritise the identified elements using the relative measurement of the Analytic Hierarchy Process (AHP), and 32 respondents were further surveyed to evaluate a selected number of hotels in Bangladesh applying the absolute measurement of AHP. Findings – The study uncovered 8 criteria during the qualitative stage together with 23 of their corresponding sub-criteria. Quality management emerged as the most crucial criterion, and a health and safety-security measure was the most important sub-criterion in addressing this criterion. It was also found that five-star hotels are performing well in Bangladesh compared to three-star and four-star hotels. Originality/value – The developed model is the unique one which can be used by Bangladeshi practitioners to measure performance of hotels. Moreover, it can be applied to measure performance of hotels in other countries as well with minor modification in the model framework.
format	Article
author	Rahman, Mahbubar Islam, Rafikul Wan Husain, Wan Rohaida Ahmad, Khaliq
author_facet	Rahman, Mahbubar Islam, Rafikul Wan Husain, Wan Rohaida Ahmad, Khaliq
author_sort	Rahman, Mahbubar
title	Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
title_short	Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
title_full	Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
title_fullStr	Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
title_full_unstemmed	Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
title_sort	developing a hierarchical model to enhance business excellence in hotel industry of bangladesh
publisher	Emerald
publishDate	2019
url	http://irep.iium.edu.my/73256/ http://irep.iium.edu.my/73256/ http://irep.iium.edu.my/73256/7/73256%20Developing%20a%20hierarchical%20model.pdf http://irep.iium.edu.my/73256/8/73256%20Developing%20a%20hierarchical%20model%20SCOPUS.pdf http://irep.iium.edu.my/73256/9/73256%20Developing%20a%20hierarchical%20model%20WOS.pdf
first_indexed	2023-09-18T21:43:51Z
last_indexed	2023-09-18T21:43:51Z
_version_	1777413319007666176

Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

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