Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE
Purpose: This paper presents the findings of an empirical research on the effects of Dubai Quality Award on customer growth. Despite some research was done on Quality Awards, no prior study has measured the effects of the Dubai Quality Award (DQA) by considering each of the criterion as the a...
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| Format: | Conference or Workshop Item |
| Language: | English |
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Hamdan Bin Mohammed Smart University
2017
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| Online Access: | http://irep.iium.edu.my/71486/ http://irep.iium.edu.my/71486/ http://irep.iium.edu.my/71486/7/71486%20Effects%20of%20Dubai%20Quality%20Awards.pdf |
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iium-71486 |
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| recordtype |
eprints |
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iium-714862019-04-10T07:59:37Z http://irep.iium.edu.my/71486/ Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE Hawarna, Shatha Osman-Gani, AAhad M. HF5001 Business. Business Administration Purpose: This paper presents the findings of an empirical research on the effects of Dubai Quality Award on customer growth. Despite some research was done on Quality Awards, no prior study has measured the effects of the Dubai Quality Award (DQA) by considering each of the criterion as the antecedents of effects on customer growth in the UAE. Design/Methodology/Approach: A quantitative research design is selected given its appropriateness toward achieving the study objectives. The target population was the organisations that won DQA using the EFQM framework during the period of 2001 to 2011 (which meets the requirements of three years after winning the award). A total of 51 organisations was identified using the criteria established for the research. The accessible population with usable responses for this study was 45 DQA winning organisations. Findings: This study found statistically significant positive relationship between the DQA criteria and Customer growth. Recommendations based on the research findings were also provided for professional practice and for future research. Originality/Value: The results of this empirical study contributed to quality management theory with the conclusions derived from the findings that statistically significant positive relationships exist between the DQA criteria and customer growth. Hamdan Bin Mohammed Smart University 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/71486/7/71486%20Effects%20of%20Dubai%20Quality%20Awards.pdf Hawarna, Shatha and Osman-Gani, AAhad M. (2017) Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE. In: Innovation Arabia 10 Annual Congress 2017, 6th-8th March 2017, Dubai, United Arab Emirates. http://www.innovationarabia.ae/wp-content/uploads/2017/05/HBMSU-Quality-Conference-2017.pdf |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English |
| topic |
HF5001 Business. Business Administration |
| spellingShingle |
HF5001 Business. Business Administration Hawarna, Shatha Osman-Gani, AAhad M. Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE |
| description |
Purpose: This paper presents the findings of
an empirical research on the effects of
Dubai Quality Award on customer growth.
Despite some research was done on Quality
Awards, no prior study has measured the
effects of the Dubai Quality Award (DQA)
by considering each of the criterion as the
antecedents of effects on customer growth in
the UAE.
Design/Methodology/Approach: A
quantitative research design is selected
given its appropriateness toward achieving
the study objectives. The target population
was the organisations that won DQA using
the EFQM framework during the period of
2001 to 2011 (which meets the requirements
of three years after winning the award). A
total of 51 organisations was identified
using the criteria established for the
research. The accessible population with
usable responses for this study was 45 DQA
winning organisations.
Findings: This study found statistically
significant positive relationship between the
DQA criteria and Customer growth.
Recommendations based on the research
findings were also provided for professional
practice and for future research.
Originality/Value: The results of this
empirical study contributed to quality
management theory with the conclusions
derived from the findings that statistically
significant positive relationships exist
between the DQA criteria and customer
growth. |
| format |
Conference or Workshop Item |
| author |
Hawarna, Shatha Osman-Gani, AAhad M. |
| author_facet |
Hawarna, Shatha Osman-Gani, AAhad M. |
| author_sort |
Hawarna, Shatha |
| title |
Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE |
| title_short |
Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE |
| title_full |
Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE |
| title_fullStr |
Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE |
| title_full_unstemmed |
Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE |
| title_sort |
effects of dubai quality awards criteria on customer growth: an empirical investigation in the uae |
| publisher |
Hamdan Bin Mohammed Smart University |
| publishDate |
2017 |
| url |
http://irep.iium.edu.my/71486/ http://irep.iium.edu.my/71486/ http://irep.iium.edu.my/71486/7/71486%20Effects%20of%20Dubai%20Quality%20Awards.pdf |
| first_indexed |
2023-09-18T21:41:22Z |
| last_indexed |
2023-09-18T21:41:22Z |
| _version_ |
1777413162244505600 |